LaFontaine CDJR of Fenton

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

There was no follow up on the last part. I finally called to see whether it was in or not. Someone should have called me as soon as it came in.

Returned Clean

My Experience - 0.0/5.0 -

Still waiting for a LH fog lamp bezel to come in and be installed. Picked up the truck after about 3 months without the bezel and insurance has paid Lafontain Collision. Just don't want Lafontain to forget about this part.

My Experience - 5.0/5.0 -

Thank you for your service

My Experience - 5.0/5.0 -

Sandi has been beyond helpful with getting information to me and updating me on my vehicle. She’s a wonderful service representative.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Chris was great to work with

Likely to Recommend - 1.5/5.0 -

To big outfit no coordination

Repair Quality - 4.0/5.0 -

Took 5 plus months but they did a good job on body repair however sent me on my way without fixing the main problem at point of impact (rear wheel) but got it right the 2nd time. The employees were all very cool and did a great job on their end. Thank you.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Cool thanks

Likely to Recommend - 5.0/5.0 -

I would, for sure.

Repair Quality - 5.0/5.0 -

Looks new as expected.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Very good service.

Repair Quality - 5.0/5.0 -

Chris was very good at keeping us informed about our vehicle process. Chris expedited the process for this repair. The workmanship was excellent and the body fit is great. Very happy customer. Thanks, Roy Width

Customer Service - 5.0/5.0 -

Very pleased with workmanship.

Returned Clean

Likely to Recommend - 0.5/5.0 -

For obvious reasons

Customer Service - 1.0/5.0 -

there was essentially none. anything I learned about the repair or it's progress I had to initiate myself.

Returned Clean

My Experience - 0.0/5.0 -

From the beginning to the end of the process there was no transparency from the staff at the Fenton location. I was told one thing only to find out something completely different. I understand supply chain issues and the things that have become the new normal, what I don’t understand is why the staff there needed to fabricate things that didn’t exist. I recommend LaFontaine develop some sort of training to better equip its employees in dealing with the customer it this new way of life we find ourselves living in.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people to work with.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0