LaFontaine CDJR of Fenton
In operation 10 years, 5 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Wouldn't recommend this place to my worst enemy
Repair Quality - 0.5/5.0 -
Had to be taken back multiple times Henry never followed back up
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication with Rich and front desk staff.
Customer Service - 5.0/5.0 -
Great customer service and kindness.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I recommend them to everyone
Repair Quality - 5.0/5.0 -
Awesome staff! Fast repairs! Great communication! Both of my cars got hit in the same week! They offered me a loaner vehicle (I ended up not needing it). 10 out of 10 recommend. I am so thankful I went to them!
Customer Service - 5.0/5.0 -
Great staff!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
CDJR body shop did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would give 10 just need more time to drive it :)
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Communication was scarce throughout the process. I had to call for regular updates, the only call I received was on the day it was ready for pickup to remind me of the cost and payment options.
Customer Service - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I feel the repair was good for the most part but there is a noise that was not their previously that they can't seem to locate and told me I would have to continue to drive the vehicle until it either got worse or went away. Also when dealing with Alyssa and her sister there was a little girl in the office that kept pulling her shirt up to show her belly and telling them that she was hungry and they kept telling her to wait. Very uncomfortable sitting at a desk while trying to do business with a company and having someone's little girl basically almost on your lap. Very uncomfortable and very unprofessional. Rich was great through the process after I decided I was no longer going to deal with Alyssa but again there is still a noise coming from the front suspension or steering area that was damaged when the deer hit my vehicle that has not been completely fixed yet.
Customer Service - 4.0/5.0 -
Rich was great but Alyssa and her sister leave a lot to be desired.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service, hassle free
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. No disappointment.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
Accurate estimate, but not much communication during service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job on repairing our vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Just not keeping people informed about the situation
Repair Quality - 1.5/5.0 -
It took so long that I had to buy a new car
Customer Service - 1.0/5.0 -
Took to long had to get to work so I was forced to buy a new car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Took too long due to staff confusion over what parts were needed from Ford.
Customer Service - 4.0/5.0 -
They did keep us informed of the parts problem.