LaFontaine CDJR of Fenton

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repairs were done and the car was very clean. The problem was it took 3 months due to parts delay - not the dealership.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Had to wait a long time because of supply chain issues, but once everything was ready the repair was completed in less that 2 days. Shortest "in a body shop" experience I've ever had and since this is my wife's vehicle that really prevented a lot of headaches! Thanks!

My Experience - 5.0/5.0 -

It only took 9 months, I think the communication coming from the collision shop could of been better.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

All repairs look good

Customer Service - 3.5/5.0 -

Took way too long.

Likely to Recommend - 0.5/5.0 -

Can a zero be added to this selection?

Repair Quality - 0.5/5.0 -

Still haven’t fixed a simple issue, took 3 weeks to diagnose a suspension noise, which any hole in the wall shop could have done in an hour. They don’t call and give updates, I have had to call a dozen times over the past 3 weeks to get an update. The vehicle sat for an entire week before I got a phone call asking why the vehicle was even there, the issue was clearly identified at the time of drop off.

Customer Service - 1.0/5.0 -

Nice, but nicely tell you sorry over and over again, as to why the vehicle has been there 3 weeks with NO update.

My Experience - 5.0/5.0 -

Chet and team were awesome with communication, honesty and integrity.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0 -

It took 9 weeks a little long for a fender wheel well and front bumper and new grill.

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 1.5/5.0 -

After waiting 7 months for parts and a business move on your part the repair seems fine but the service at body shop was not. We were hit for extra cost to bed liner the new tailgate. This was obvious that original gate was coated and should have been in estimate. Lack of communication from your service person on updates and such were nonexistent over the seven month wait. I should have just gone elsewhere.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks like new. Also detailed the inside of my car. Never looked better!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Never again - many other dealers to work with

Repair Quality - 0.5/5.0 -

16 weeks to repaint the hood. The first time was very poor quality with overspray, color match, dirt, and orange peel. Customer support was extremely poor, little follow up and did not listen to the concerns when I brought the car in, after it was done they then agreed on the additional concerns and then the parts were on back order when it could have saved time up front and done sooner if they would listen to their customers

Customer Service - 0.5/5.0 -

The parts department was the only group that was helpful because the body shop could not follow up and tell me what is going on

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

The bumper doesn’t match exactly to the paint. It’s very noticeable

Customer Service - 4.5/5.0 -

It wish it was a perfect match but it’s not.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

Would just warn them that service is slow, be patient.

Repair Quality - 3.5/5.0 -

The quality of the work was great, but the time it took to complete the work was much longer than it should have been. It took 3 weeks to complete instead of the 1 -1/2 week as initially stated before the work was scheduled.

Customer Service - 3.5/5.0 -

Not really satisfied with customer service. I had to call to check on work status multiple times. Was not informed when the work was going to take longer than planned. When I was able to talk to shop personnel they were very courteous and helpful, but they did not freely communicate this information.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was great 👍

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Not sure whyi received this text when I picked up car about 6 weeks ago. I will say the side view mirror doesn't feel solid..and the electronics are not right...when I use the right turn signal my screen has a message that says : aiming is not correct. Been like this right after I picked up the vehicle. I ust haven't had a chance to get it back to LAFONTAINE to get it corrected. Thanks, John and Jill breitling.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Chet, in the body shop, has always treated me professionally, courteously and honestly about timing, cost and status of my repairs. I have no problem recommending this body shop to my friends and family. Excellent body work every time. Thank you Chet

Customer Service - 5.0/5.0

Returned Clean