Lake Area Collision

4.9 (413reviews)
97%
P.O. BOX 220,  Walloon Lake,  MI  49796
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Shop AssistantSparkles

In operation 41 years.

Lake Area Collision is a Certified I-CAR Gold Collision

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (413)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with proactive text and call updates keeping customers informed throughout the repair process. Many customers highlight that repairs were completed ahead of schedule, and the complimentary interior and exterior detailing is frequently mentioned as a delightful bonus. A small number of customers noted delays and wished for clearer explanations when timelines shifted, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... absolutely beautiful. Its rare to find a business that combines excellent workmanship with outstanding customer service, but Lake Area Collision does exactly that. I highly ..." Read more
"... Kept me updated daily by text on status of repair. My vehicle looked like a new car when completed. Lake Area Collision is a top notch business and I ..." Read more
"Very courteous employees. Repairs were completed on time, even taking care of issues they didnt need to, detailing the inside and out before pickup!"
"You guys do such amazing work!! You guys go above and beyond and then some for ALL of your customers.. I highly recommend you to everyone. I will not ..." Read more
"... vehicle cleaned and secured while awaiting parts. The final painting and body is outstanding. My only concern is the rear replacement door pins ..." Read more
"... called , the texts to keep me updated , and then finishing up a week ahead of your schedule was icing on the cake!!! We thank you!!!" Read more
"This service was exceptional. I truly appreciate all you have done and how timely you did it."
"Excellent experience trust lake area with our vehicle always done a fantastic and on time job"
"It was done 5 days earlier than promised"
"My car was gone for an entire month. That is too long."
"... updates by text or phone, and I chose text messages. The updates were detailed, timely, and kept me informed throughout the entire repair process. Whenever I ..." Read more
"... process. The Staff were professional and helpful! Kept me updated daily by text on status of repair. My vehicle looked like a new car when completed. ..." Read more
"... always thorough and meticulous in their repair work. Communication is regular and easy to understand." Read more
"I was very impressed with the level of communication and professionalism of the entire team. It looks as if the damage from ..." Read more
"Work done is flawless but could use some work on informing about progress. Otherwise great service"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent! They kept me informed on every step of the process. Extremely professional.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, friendly staff. Work performed well and on time as promised.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Blown away by my experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I couldn’t ask for better service. Every one was so accommodating and very friendly. I would highly recommend Lake Area Collision.

Likely to Recommend

Absolutely

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This service was exceptional. I truly appreciate all you have done and how timely you did it.

Likely to Recommend

Repair Quality

I only have one issue.Everything else was excellent. The adjustment on my steering column is no longer movable, and i'm wondering if it's something you could take a look at again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t believe how amazing you are! Your work is beyond excellent and I will recommend you whenever I can! Thank you so much!!

Likely to Recommend

Repair Quality

Very courteous employees. Repairs were completed on time, even taking care of issues they didn’t need to, detailing the inside and out before pickup!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my first ever insurance claim, and you all made it very easy and stress-free. The work is beautiful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lake Area Collision did a wonderful job repairing my vehicle and communicating with updates as the work progressed. Their team does excellent work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We were pleased that work was completed ahead of the projected completion date. Having a rental arranged for us was a big plus. Lexi keeping us informed of the repair progress was much appreciated. All contacts with front office were great!

Likely to Recommend

Repair Quality

Very impressed with communication about progress with our repairs & condition of vehicle when it was finished.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks amazing and you did the repairs in a timely fashion thank you

Likely to Recommend

Repair Quality

Very quick and look amazing thank you

Customer Service

Awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding work, friendly staff, frequent proactive updates make it a great experience!

Likely to Recommend

Already do

Repair Quality

Great workmanship, friendly attentive staff

Customer Service

Friendly and did a great job keeping me updated on progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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