Lake Side Collision II, Inc.

4.9 (944reviews)
97%
8250 Whitcomb St,  Merrillville,  IN  46410
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In operation 27 years.

Lake Side Collision II is female owned and operated. We've been a part of the NWI community for over 24 years. Our collision center is known for its expertise, honesty, and stellar service. Our team of certified technicians are committed to delivering superior quality and service to all of your customers. Our vast customer base is a valued part of the Lake Side family. We would be proud to be your Body Shop!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 1:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (944)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The staff is widely recognized for being friendly, professional, and courteous. Communication stands out as a key strength, with customers appreciating regular updates via text, email, and phone throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Many customers are repeat visitors and enthusiastically recommend the shop to family and friends. A few customers noted areas for improvement directly in their feedback, including clearer communication about additional charges before pickup, more thorough interior cleaning post-repair, and occasional follow-up needed on specific repair details.
AI-Generated from reviews written in the last 12 months
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"... Lakeside Collision. They did an outstanding job, kept me informed throughout the process and returned my car looking fantastic. Their professionalism, attention ..." Read more
"I sincerely appreciated your prompt and efficient completion of the repairs on my son's vehicle. Your efforts were highly valued and genuinely appreciated!"
"My car looks brand new on the inside and the outside. Throughout this process I was kept informed every ..." Read more
"... experiences. They really know what they're doing, and they care about their customers." Read more
"... half away to take my vehicle's to Lake Side because they ARE the best. Not just with the work done but also the customer service afterwards. Between myself and ..." Read more
"... made the entire process seamless, and to top it off, my car was completed 4 days prior to the quoted delivery date. ALL. of the staff I encountered were very polite ..." Read more
"Excellent customer service. Job was completed early and the quality of workmanship was exceptional. I highly recommend Lakeside Collision."
"I took my Lexus on Monday they told me it would be there for a week come Wednesday I get a call my car is done!! I was overwhelmed so happy ..." Read more
"Fast and efficient service! Absolutely will recommend to family and friends!"
"Drop off and time for completion were timely. Easy pick up. Car looks great, like nothing happened!"
"Staff was approachable and professional. Communication was exceptional with regard to updates."
"Great customer service! Kept me informed of completion status and estimates throughout the repair process. This group made the unpleasant ..." Read more
"I received frequent updates via text, which was really helpful!"
"Like that, you kept me informed of progress communication good repair job seems excellent"
"... car back together looking as good as before. The only constructive feedback I would have is that you could offer a little more communication through the process as ..." Read more

My Experience

Kind people excellent customer service! I will be recommending them to anybody I know that needs automotive body work! Very grateful to Lakeside Collision!

My Experience

always great work and very friendly owned business. been coming here for years Kim the owner just as helpful as they had ever been. recommend them to anybody needing excellent work done.

Likely to Recommend

Absolutely!

Repair Quality

I sincerely appreciated your prompt and efficient completion of the repairs on my son's vehicle. Your efforts were highly valued and genuinely appreciated!

Customer Service

The customer service provided was exceptional. I appreciate the demonstrated concern and the efficiency with which the repairs were completed!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Fantastic team! Took great care of my vehicle and the work was excellent! Hope to not need to go back, however, I will recommend them to all that I know needing repair work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The quality of the repairs is excellent. I’m very satisfied with that, I was very concerned because it was a pretty significant T-bone accident so I’m impressed with the Team‘s ability to put the car back together looking as good as before. The only constructive feedback I would have is that you could offer a little more communication through the process as I had to call a number of times to follow up on the status. Thanks

My Experience

You guys are the best!!!!!!

My Experience

The repair was great! The 3 day delay caused by the broken door window hurt the overall experience.

Likely to Recommend

Repair Quality

The repair was perfect. However, there was a 3 day delay due to a replacement window order. This was necessary because the original window was broken in the shop.

Customer Service

It took a full day to let me know the window was broken. After that, the customer service was excellent.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I was very satisfied, my car looked at so good when I picked it up nice and shiny very clean, driving it sounds good

Customer Service

Was satisfied with everything

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Repairs done fast and correctly. Was kept updated frequently

Likely to Recommend

Great and friendly employees

Repair Quality

Excellent, keep me updated and complete work quickly. Great customer service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

It was nice to have a service that updates you on the progress of the work by email.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks like a new truck!

Customer Service

Very informative and cordial

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always pleasure to work with. Great work and finished timely. The owner Kim is very attentive to make sure clients are fully satisfied.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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