Lakeland Collision (Lakeland Dodge Chrysler Jeep)

4.8 (2,045reviews)

97%

(863) 603-3693

2920 Mall Hill Dr, Lakeland, FL 33810

97%

2920 Mall Hill Dr
Lakeland, FL 33810

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Lakeland Collision (Lakeland Dodge Chrysler Jeep)

2920 Mall Hill Dr
Lakeland, FL 33810

Get Directions Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALLL INSURANCE CLAIMS.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

I-Car

Jeep

Ram

Scion

Toyota

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Reviews (2,045)

Sort By:
Newest
Rating

1,296 Customers Rated

5 Stars

51.5% Complete

(1054)
4 Stars

5.9% Complete

(120)
3 Stars

2% Complete

(41)
2 Stars

1.1% Complete

(22)
1 Star

0.5% Complete

(11)
< 1 Star

2.3% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praised Lakeland Collision for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text updates throughout every stage of the repair process. Many repairs were completed ahead of schedule, which delighted customers. A few customers noted minor concerns such as delays, incomplete work on certain parts, or small finishing details, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"Superb customer service and top-notch repairs to my car. Absolutely love your attention to detail. The Lexus looks like a new, show room ..." Read more

"Car looks brand new!! They even shined up my rims and the car looks amazing!!!"

"... staff there are all very helpful and understanding. My car was in and out and my car looked brand new." Read more

"Great experience from start to finish. Our car looks brand new and was done early. Honestly, they helped make a bad situation one that ..." Read more

"... advising status of repair was wonderful. On top of that it was done 2 days early. Repairs look beautiful and car was clean and shiney. Awesome experience." Read more

"Early"

"Service was prompt. They finished a week earlier than when they said. The only challenge was getting over to get the vehicle ..." Read more

"Car looked great. Works as it did pre accident . Took a little longer to get it back than I expected but the work was great."

"... repairs progressed. The communication was excellent. We did not have to call Lakeland Collision they contacted us via text often." Read more

"The customer service was outstanding, with consistent updates and follow ups throughout the repair process. I was provided with a link which lessened the calls. ..." Read more

"Repairs went smoothly! I love how they constantly message you work updates on your vehicle. They also kept in touch work the tental ..." Read more

"From start to finish the process was smooth sailing. They kept me informed throughout the whole process. Wouldnt want to have another accident, but if I did, ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Superb customer service and top-notch repairs to my car. Absolutely love your attention to detail. The Lexus looks like a new, show room ..." Read more

"Car looks brand new!! They even shined up my rims and the car looks amazing!!!"

"... staff there are all very helpful and understanding. My car was in and out and my car looked brand new." Read more

"Great experience from start to finish. Our car looks brand new and was done early. Honestly, they helped make a bad situation one that ..." Read more

"... advising status of repair was wonderful. On top of that it was done 2 days early. Repairs look beautiful and car was clean and shiney. Awesome experience." Read more

"Early"

"Service was prompt. They finished a week earlier than when they said. The only challenge was getting over to get the vehicle ..." Read more

"Car looked great. Works as it did pre accident . Took a little longer to get it back than I expected but the work was great."

"... repairs progressed. The communication was excellent. We did not have to call Lakeland Collision they contacted us via text often." Read more

"The customer service was outstanding, with consistent updates and follow ups throughout the repair process. I was provided with a link which lessened the calls. ..." Read more

"Repairs went smoothly! I love how they constantly message you work updates on your vehicle. They also kept in touch work the tental ..." Read more

"From start to finish the process was smooth sailing. They kept me informed throughout the whole process. Wouldnt want to have another accident, but if I did, ..." Read more

David (Toyota owner) reviewed 9/4/26

You run a terrific facility

LIKE EVERYTHING ABOUT HYOUR OPERATION

Steven (Toyota owner) reviewed 8/31/26

Service was prompt. They finished a week earlier than when they said. The only challenge was getting over to get the vehicle since I had planned for a later date. Thanks for the work you all did.

Doresa (Maserati owner) reviewed 8/31/26

Valerie (Toyota owner) reviewed 8/27/26

Niick was the absolute best…the best communication ever! Every step of the way I knew what was going on with my baby. I will definitely be a repeat customer

Alexis (Toyota owner) reviewed 8/27/26

Yoanka (Lexus owner) reviewed 8/27/26

Very professional; their work is excellent. I recommend them 100%.

Very good service and muy professional

Cynthia (Kia owner) reviewed 8/26/26

You made the whole process simple in light of a stressful time. The communication was appreciated greatly and the workmanship is very good. I’ll be recommending your company should anyone have a need for a repair center.

Mario (Toyota owner) reviewed 8/21/26

I appreciate the great work that was done and attention to detail matching the 2yr old paint. You really made my day! =)

They made it like brand new! Thank you so much!

They were kind for waiting for me and I really appreciate it!

Larry (Kia owner) reviewed 8/19/26

Robert (Toyota owner) reviewed 8/17/26

Gary was great in keeping me up to date.

Robert (Jeep owner) reviewed 8/17/26

Kept me informed every step of the way. Great job matching the paint. Dustin was a pleasure to work with.

Heather (Toyota owner) reviewed 8/13/26

Outstanding lead oka great and kept us well informed. Quick service

Jonathan (Toyota owner) reviewed 8/12/26

Highly recommended they were fantastic.

Gary (Chevrolet owner) reviewed 8/9/26

Communication daily advising status of repair was wonderful. On top of that it was done 2 days early. Repairs look beautiful and car was clean and shiney. Awesome experience.

Randi Lynn (Hyundai owner) reviewed 8/8/26

Issues with repair. Lakeland collision is relooking at the repair.

Brenda (Nissan owner) reviewed 8/6/26

Thank you from the office to the shop a job. Well done thank you for treating your customers with the most respect job well done.

I will give you 20 if you had it I would recommend it to family members and friends

They were professional everything were excellent thank you for everything they went above and beyond to help me and I appreciate it. Thanks again.

Customer service was excellent

Victoria (Honda owner) reviewed 8/6/26

Joseph (Toyota owner) reviewed 8/6/26

Robin (Toyota owner) reviewed 8/6/26

Hazel (Mercedes-Benz owner) reviewed 8/3/26

So far everything seems to be working fine.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Lakeland Collision (Lakeland Dodge Chrysler Jeep)

Take photos and get an online estimate

Schedule an estimate appointment

About Lakeland Collision (Lakeland Dodge Chrysler Jeep)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,045)

1,296 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -