Lakeland Collision (Lakeland Dodge Chrysler Jeep)

4.8 (2,079reviews)

97%

(863) 603-3693

2920 Mall Hill Dr, Lakeland, FL 33810

97%

2920 Mall Hill Dr
Lakeland, FL 33810

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Online Estimate

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About Lakeland Collision (Lakeland Dodge Chrysler Jeep)

2920 Mall Hill Dr
Lakeland, FL 33810

Get Directions Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALLL INSURANCE CLAIMS.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Jeep

Kia

Ram

Scion

Toyota

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Reviews (2,079)

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Newest
Rating

1,324 Customers Rated

5 Stars

51.9% Complete

(1079)
4 Stars

5.9% Complete

(123)
3 Stars

2% Complete

(41)
2 Stars

1.1% Complete

(22)
1 Star

0.5% Complete

(11)
< 1 Star

2.3% Complete

(48)

Customers say

Overall Customer Satisfaction

Customers consistently praise Lakeland Collision for outstanding repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The shop's proactive communication system, including text updates at every repair stage, receives high acclaim for keeping customers informed without requiring them to call. Staff professionalism, friendliness, and helpfulness are frequently highlighted. Many repairs were completed ahead of schedule, adding to customer delight. A few customers noted minor concerns such as delayed parts, incomplete trim work, or steering issues, as mentioned directly in their feedback. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend Lakeland Collision to others.

Select to learn more

Service Quality
Communication

"Superb customer service and top-notch repairs to my car. Absolutely love your attention to detail. The Lexus ..." Read more

"Car looks brand new!! They even shined up my rims and the car looks amazing!!!"

"... with all the repairs. When finally got my car back, it look like a brand new car off the showroom floor. Highly recommended" Read more

"Great work. The repair job was top-shelf quality."

"This isn't a 10 because the repair shop broke my spoiler that was on my car but did not replace it for me so now I have to figure ..." Read more

"The customer service was outstanding, with consistent updates and follow ups throughout the repair process. I was provided with a link which lessened ..." Read more

"... repairs progressed. The communication was excellent. We did not have to call Lakeland Collision they contacted us via text often." Read more

"From start to finish the process was smooth sailing. They kept me informed throughout the whole process. Wouldnt want to have another accident, but if I did, ..." Read more

"I had to call to know the situación of my car"

Service Quality
Communication

Service Quality
Communication

"Superb customer service and top-notch repairs to my car. Absolutely love your attention to detail. The Lexus ..." Read more

"Car looks brand new!! They even shined up my rims and the car looks amazing!!!"

"... with all the repairs. When finally got my car back, it look like a brand new car off the showroom floor. Highly recommended" Read more

"Great work. The repair job was top-shelf quality."

"This isn't a 10 because the repair shop broke my spoiler that was on my car but did not replace it for me so now I have to figure ..." Read more

"The customer service was outstanding, with consistent updates and follow ups throughout the repair process. I was provided with a link which lessened ..." Read more

"... repairs progressed. The communication was excellent. We did not have to call Lakeland Collision they contacted us via text often." Read more

"From start to finish the process was smooth sailing. They kept me informed throughout the whole process. Wouldnt want to have another accident, but if I did, ..." Read more

"I had to call to know the situación of my car"

Gerald (GMC owner) reviewed 10/22/26

You might want to advise your customers that you do not accept checks before they come to pick up their vehicle.

Carmen (Chrysler owner) reviewed 10/21/26

I wish I can remember of the guys helped me because they were wonderful and make me feel as a VIP. My car looks as new. I always have a wonderful service in that place….

Every single employee was extremely nice, professional and knowledgeable. And my looks as new

Love them

Dell (Toyota owner) reviewed 10/21/26

Brenda (Nissan owner) reviewed 10/21/26

My car looks great. Like new!

Vonzell (Toyota owner) reviewed 10/20/26

Ivan (Nissan owner) reviewed 10/20/26

The work completed seems very well done

Not enough communication in regards to the status of car location, repairs , and missing license plate

They were very polite and attentive. I would have appreciated if they have told me about the license plate missing

Tiquanisha (Volkswagen owner) reviewed 10/19/26

Julie (Toyota owner) reviewed 10/16/26

My car accident was an absolute nightmare fortunately I am OK, but it was so inconvenience. The insurance adjusters Geico and my insurance company. USAA weren’t really very helpful. If it wasn’t for Lakeland collision, I wouldn’t have known what steps to take. I was worried about whether I was gonna get my car back before my vacation and they managed to make sure it happened and my car looks great.

Henry (Toyota owner) reviewed 10/15/26

James (Chevrolet owner) reviewed 10/15/26

Aileen (Toyota owner) reviewed 10/12/26

looks great Thank You

John (Jeep owner) reviewed 10/8/26

They did a good job! Nick was great to work with and when there was a issue they fixed it!

Michele (Cadillac owner) reviewed 10/8/26

I was so happy with the work they had done when I was in an accident 6 months ago that I brought it back for repairs after being rear ended again. They always do great work!

Tonia (Lexus owner) reviewed 10/8/26

Thank you so much Lakeland Collision for the superb service and repairs to my 2020 Lexus LS500. I am amazed at your attention to detail and the manner in which you restored my vehicle. Also appreciated the multiple updates regarding the status of my car. Again, thank you. You warrant a 5-star rating in multiple areas, which includes restoration, attention to detail, and customer service.

John (Toyota owner) reviewed 10/6/26

Patient

Michael (Toyota owner) reviewed 10/2/26

Laiken (Toyota owner) reviewed 10/1/26

The team is amazing. I would never take my car to a different body shop. They fought for me like parents would fight for their children and offered a laugh on days where news was harsh. I have nothing but kind things to say about the team. Especially the two I worked with most, Gary and Kate!

David (Chrysler owner) reviewed 9/28/26

I appreciated the timely updates on the progress of the repairs. Your staff was helpful and professional. And my car looks brand new again. Thank you for a very good job.

Mitch (Toyota owner) reviewed 9/28/26

Dorothy (Chevrolet owner) reviewed 9/28/26

Always informed of the progress oymy car repair. It turned out great.

Did an excellent job on my car.

Always informed on the status of the repairs.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Lakeland Collision (Lakeland Dodge Chrysler Jeep)

Take photos and get an online estimate

Schedule an estimate appointment

About Lakeland Collision (Lakeland Dodge Chrysler Jeep)

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,079)

1,324 Customers Rated

Likely to Recommend - 4.5/5.0 -

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -