Lakeland Collision (Lakeland Dodge Chrysler Jeep)

4.8 (2,040reviews)
97%
2920 Mall Hill Dr,  Lakeland,  FL  33810

WE REPAIR ALL MAKES AND MODELS. WE ACCEPT ALLL INSURANCE CLAIMS.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
I-Car
Jeep
Ram
Scion
Toyota

Reviews (2,040)

Customers say
Overall Customer Satisfaction
Customers consistently praise Lakeland Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication, including regular text updates that kept customers informed throughout every stage of the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Staff professionalism and friendliness are recurring themes, with customers appreciating the seamless coordination with insurance companies and rental car agencies. A few customers noted areas for improvement, including occasional delays, isolated instances of incomplete work at pickup, and requests for more consistent estimated completion dates - all drawn directly from customer comments.
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"Superb customer service and top-notch repairs to my car. Absolutely love your attention to detail. The Lexus looks like a new, show room ..." Read more
"Car looks brand new!! They even shined up my rims and the car looks amazing!!!"
"... with all the repairs. When finally got my car back, it look like a brand new car off the showroom floor. Highly recommended" Read more
"Car is pulling to the right. Your care was fabulous however this portion....not a 10"
"Great experience from start to finish. Our car looks brand new and was done early. Honestly, they helped make a bad situation one that ..." Read more
"My car was done quickly and professionally… I would take my car here again if necessary Thank ..." Read more
"Car looked great. Works as it did pre accident . Took a little longer to get it back than I expected but the work was great."
"This repair took way too long."
"Once everything was approved by insurance, my car was in and out within a week."
"... repairs progressed. The communication was excellent. We did not have to call Lakeland Collision they contacted us via text often." Read more
"The customer service was outstanding, with consistent updates and follow ups throughout the repair process. I was provided with a link which lessened ..." Read more
"Repairs went smoothly! I love how they constantly message you work updates on your vehicle. They also kept in touch work the tental ..." Read more
"they dont give promise dates, just weekly updates"

My Experience

You made the whole process simple in light of a stressful time. The communication was appreciated greatly and the workmanship is very good. I’ll be recommending your company should anyone have a need for a repair center.

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Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate the great work that was done and attention to detail matching the 2yr old paint. You really made my day! =)

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Repair Quality

They made it like brand new! Thank you so much!

Customer Service

They were kind for waiting for me and I really appreciate it!

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My Experience

Very professional; their work is excellent. I recommend them 100%.

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Repair Quality

Gary was great in keeping me up to date.

Customer Service

My Experience

Kept me informed every step of the way. Great job matching the paint. Dustin was a pleasure to work with.

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My Experience

Outstanding lead oka great and kept us well informed. Quick service

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Highly recommended they were fantastic.

Customer Service

Returned Clean

My Experience

Communication daily advising status of repair was wonderful. On top of that it was done 2 days early. Repairs look beautiful and car was clean and shiney. Awesome experience.

My Experience

Issues with repair. Lakeland collision is relooking at the repair.

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Customer Service

My Experience

Thank you from the office to the shop a job. Well done thank you for treating your customers with the most respect job well done.

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I will give you 20 if you had it I would recommend it to family members and friends

Repair Quality

They were professional everything were excellent thank you for everything they went above and beyond to help me and I appreciate it. Thanks again.

Customer Service

Customer service was excellent

Returned Clean

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Repair Quality

So far everything seems to be working fine.

Customer Service

My Experience

Lakeland Collision was phenomenal fixing my back rear bumper on my 2019 4Runner. Tom was so easy to work with; communication was great answered all my questions and always kept me updated with my repairs. Had my 4Runner back on the road in no time.

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Returned Clean

My Experience

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Repair Quality

Car looks brand new!! They even shined up my rims and the car looks amazing!!!

Customer Service

They were very communicative and very polite, very professional!!

Returned Clean

My Experience

Want to thank everyone for being transparent and getting everything taken care of swiftly.

My Experience

Tom was such an amazing help and the update system is very prompt and useful. I was able to see where my repair was and every detail that I needed to know. I would highly recommend using Lakeland Collision for using this style of system.