Lama Collision - Austell

5.0 (66reviews)
100%
3074 Emery Circle,  Austell,  GA  30168
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Chinese
  • Tagalog
  • Vietnamese
  • French
  • German
  • Korean
  • Russian
  • Arabic
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (66)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, high-quality repairs, and excellent communication throughout the repair process. Many highlighted that they were kept informed at every stage via calls and texts, which gave them confidence and peace of mind. Repair quality was frequently described as flawless, with vehicles returned looking brand new. Timeliness was another strong point, with multiple customers noting their vehicles were ready ahead of schedule. Customers also appreciated the seamless, stress-free experience and the professionalism of the entire team. Several customers mentioned they would enthusiastically recommend the shop to friends and family, with some already returning for repeat service. A few customers noted minor follow-up items post-repair, reflecting their high expectations set by the overall exceptional experience.
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"Very informative, kept me updated every step of the way making sure I knew the process of the repairs that was getting worked on. Answered ..." Read more
"The shop periodic left text messages to keep me informed about my vehicle progress."
"... was consistently great during the repair process. I really appreciated the periodic updates as the work was underway." Read more

My Experience

Ivan was great, communicative and great customer service. He went above and beyond for me and I greatly appreciate it. Highly recommend. Professionalism @ it’s finest.

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My Experience

⭐️⭐️⭐️⭐️⭐️ 10/10 for Yama Collision! They did an excellent job fixing my car, and everything looks awesome. They were very helpful and even cleaned the car before returning it. Special thanks to Ivan for taking great care of me. Highly recommended! 👍

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So they get the service the same like mine

Repair Quality

⭐️⭐️⭐️⭐️⭐️ I give Lama Collision a 10/10! They did an excellent job fixing my car, and everything looks awesome. They were very helpful, professional, and made the whole experience easy. They even cleaned the car before giving it back, and it looked great! A special thank you to Ivan for being so helpful and taking good care of everything. I really appreciate the great service. Highly recommended! 👍

Customer Service

⭐️⭐️⭐️⭐️⭐️ 10/10 for Yama Collision! They did an excellent job fixing my car, and everything looks awesome. They were very helpful and even cleaned the car before returning it. Special thanks to Ivan for taking great care of me. Highly recommended! 👍

My Experience

10/10 I recommend Lama Collision. Prior to my car being towed to Lama Collision, I was completely stressed out about the way my car looked due to an incident caused by a UHaul truck. Once my car reached Lama Collision, I immediately received a call and text regarding the process of receiving, inspecting and repairing my car. I’m 10000000% satisfied with the process, customer service and the excellent results of my car with Lama Collision.

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I had the BEST experience with lama collision! Ivan was very helpful and cares a lot about making sure everything is done right and in a timely matter. He turned my experience from feeling stressful to being calm and relaxing. Highly recommended for any car issues that may have been caused by an accident.

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Ivan was absolutely amazing. His care, warmth, consideration, and attention to detail have made me and my family loyal customers of Lama. From intake to completion Ivan was phenomenal.

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My Experience

Ivan is knowledgeable and professional throughout the entire process. Highly recommended. You won’t be disappointed

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Ivan was super helpful and friendly. First time collision and it could not have gone any smoother. Even got my car sooner than the estimated date. Full details on work and maintenance for the repairs. 5 stars, definitely recommend!

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My Experience

This was a great experience. Ivan was engaged from the beginning and kept me updated throughout the process. The work done was great.

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Great job! Ivan was great and engaging from the beginning.

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My Experience

Ivan and the entire team was professional and handled my car repairs in a timely manner. I would highly recommend them. Thank you for a job well done

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My Experience

Great experience at Lama Collisions! The team was friendly, kept me updated, and did an awesome job on my car. The repairs were done quickly, and my car looks great.

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Ivan was great to work with! He was communicative and professional. I appreciate the consistent updates. My car looks great and repairs were completed sooner than I expected. I would highly recommend Lama Collision to others.

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10 plus

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I am very pleased about the repairs to my car. It looks beautiful. I highly recommend Lama Collision.

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10 plus

My Experience

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Ivan was amazing !

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My Experience

Everyone was professional , knowledgeable, and very helpful. I am very happy with the repairs on my car. It looks brand new.

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I would tell everyone I know about the great job that was done

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Everyone was helpful. The repair cost was explained every step of the way. I would definitely recommend there's auto shop to my friends.

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Yes, I would recommend this shop to others.

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I recently had my car repaired at Lama. The service was completed within the stated timeframe and the staff was amazing. The staff was able to work with my insurance company to get additional funds returned to me. I would recommend this group for future service.

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My Experience

Getting car damage fixed is always stressful, but Lama Collision made the entire repair process completely seamless. They were incredibly helpful, transparent about the timeline, and handled everything with absolute professionalism. The car looks perfect, and the customer service was outstanding. Thank you to the team for making this such an easy experience!"

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