Lester Raines

My Experience - 5.0/5.0 -

The repair looks great. They squeezed me in for an appointment. The only thing I wished they had informed me of is that they had to order a part which made the repair take longer than expected. Good service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I will be recommending that no one take thier vehicle to Lester Raines. I am a South Charleston native with many extended family members. I am well known within the South Charleston community with outstanding character and influence.

Repair Quality - 0.5/5.0 -

My experience with this body shop regarding the most recent claim was a weekly hassle that turned into a catastrophe. The employees were dishonest with me regarding updates, completion times, and services/work rendered. They had custody of my vehicle for 7 weeks. During one visit, I observed my vehicle parked outside with the doors off all weekend exposed to the elements. When I arrived to pick the vehicle up it would not start. Upon further inspection I noticed damage to the inside of the drivers side door that I believe was done by an employee out of malice because I was in contact with State Farm Claims department expressing my dissatisfaction. The vehicle is being investigated by another body shop to determine what work was done and what work was not. I do not feel safe driving it. The employees of Lester Raines accepted my money knowing that the quality of work was far less than satisfactory. I work fulltime, attend college fulltime, and have fulltime child care responsibilities. Amends for the stress that I endured during this transaction can not be made short of taking legal action.

Customer Service - 0.5/5.0 -

No need to comment further. I would suggest firing every employee that was involved with my claim. I suggested State Farm cutting ties with Lester Raines altogether.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.0/5.0 -

My experience with Roger Turner Was a 10 and he was very professional but not so great with the rude and unfriendly lady that greets you at the front door I give a 0.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I was very pleased with the work done on my bumper. However, they told me it was a small job and it took from Monday until Friday. I called three different times starting on Wednesday about status of my car. The first time they asked me to call back the next day. Thursday, they had to go check and they were just starting to reassemble. Friday, I called and they went and checked and said that it was ready. Never informed by them until after I picked up car and was sent a text. The office was very unorganized and no one seemed to know who had what file when people came in. Probably will not ever go back.

Customer Service - 1.5/5.0 -

Previously explained.

My Experience - 5.0/5.0 -

You have always taken care of my problems.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great work

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0 -

Employees was nice

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

There were some communication problems between your shop and the insurance company, however we were working on a 16yr old vehicle very near being totaled. We also received texts (found out they were automated after the fact) that misled me as to the actual situation with my vehicle. I turned in my rental car based on this information. My vehicle wasn't even being worked on at that time. At the end of the day, we were happy with the workmanship. The paint matched very good and the gaps were all very good.

Customer Service - 4.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

This is the second time l have my truck in your body shop. This time was not as good issue. Had my estimate in December could not get my truck in, until March!!!!!! Then l was told that my parts was on back order. So work did not start as scheduled. Then after 3 days and no progress report laced in system, l called shop, and was told that tech working on my truck had called in sick. And my truck set for a day and half with nothing being done. Onece l did get my truck, l still have to take it back for a trim part.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Took a long time to get the vehicle in for repairs

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Worth the wait, my car looks like nothing ever happened!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Vehicle was not clean on the outside.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I was not completely satisfied because they told me that my vehicle was done. When I went to pick it up, it wasn’t fixed so they had to keep it an additional day. They did give me a vehicle to drive until it was done, but I don’t understand why they initially called me and said it was done when it wasn’t.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Staff was friendly, helful & resonsive

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great staff

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very pleased .