Lester Raines

4.8 (723reviews)
95%
5111 Maccorkle Ave SW,  S. Charleston,  WV  25309
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Shop AssistantSparkles

In operation 61 years.

Lester Raines Autobody is a independently owned dealership that has been serving the community for over 50 years.Our goal is to provide quality repairs in a timely manner and to provide the customer with the highest level of service.Being a dealership allows us to provide our customers with after hours/late pickup and courtesy rides in the mornings.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (723)

Likely to Recommend

The folks who work there are great and they do excellent work.

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Returned Clean

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My Experience

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My Experience

The repair personnel were friendly and easy to work with. This is the second time that I’ve had body work at Raines. I highly recommend them.

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My Experience

My back up camera is not working now…

My Experience

Joey was very good in the handling of my case throughout. Today, Bobby Jo did a good job in handling my payment.

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Returned Clean

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Returned Clean

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Good body work

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Turn around was very quick. Staff was extremely professional.

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Returned Clean

Likely to Recommend

Repair Quality

There is a dent in the passenger side interior above the glove box, I don’t know what you would call it but it’s where my husband was shoved back into the vehicle that wasn’t fixed.

Customer Service

My Experience

Likely to Recommend

I will never recommend Lester Raines to anyone.

Repair Quality

Repairs took an extensive amount of time, was charged an additional $400 to extend rental car to have transportation due to repair delays. Work was not done properly, took car to my local dealership that does all of my regular maintenance and they found several issues that will cost more money and take more time to repair. Was highly unsatisfied with the customer service provided by Lester Raines. Will not recommend anyone to take vehicles there in the future.

Customer Service

Was not kept in the loop so I had to keep calling for updates. When I called, felt that personnel were short with me and sometimes downright rude. Only one person I spoke to was remotely nice, and that person was just letting us know where to pick up our keys.

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Returned Clean

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Repair Quality

Service took 1 week longer than estimated and there is a noticeable gap between the new fender and wheel well. Trim around driver window also keeps popping off since I picked the car up.

Customer Service

Returned Clean

My Experience

Constantly changing the completion date with no explanation first it was going to be ready the 13th then the 20th and it wasn't ready until the 25th with no explanation as to why the constant delay