Lester Raines

4.8 (735reviews)
95%
5111 Maccorkle Ave SW,  S. Charleston,  WV  25309
Bot
Shop AssistantSparkles

In operation 61 years.

Lester Raines Autobody is a independently owned dealership that has been serving the community for over 50 years.Our goal is to provide quality repairs in a timely manner and to provide the customer with the highest level of service.Being a dealership allows us to provide our customers with after hours/late pickup and courtesy rides in the mornings.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (735)

Likely to Recommend

Wasnt happy that my sons tablet was cracked due to them pushing down the seat and not paying attention.

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????

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It’s hard to find people who take pride in the work that at they do so thank you for doing that and keep up the great work that you’re doing there at Lester Raines. Gary smith

My Experience

Likely to Recommend

Repair Quality

Damaged area looked like new again

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Repair Quality

There was a small white spot not bugged out in my cars paint job though.

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My Experience

The car looks as good as new.

My Experience

Wonderful people and fantastic service!

My Experience

My car looked wonderful when it was picked up.

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My Experience

Great work in a very timely fashion. Would only suggest a drop box for keys when dropping off for body repair, no complaints at all!!

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My Experience

My Experience

Get rid of the automatic e-mails.

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My Experience

The Personnel in the body shop handling my claim did a wonderful job. They have wonderful personalities and we're very helpful. I would have to say the only thing I might be slightly dissatisfied with is I feel like the white paints don't match up as good as they should. I don't really know if the body parts are aftermarket or OEM and that could be part of the reason but the white paint on the new parts are slightly off from the original body color for a brand new car 4 months old.

Likely to Recommend

Paint color needs to be corrected

Repair Quality

Paint color does not match...its obvious

Customer Service

Paint color does not match...its obvious

My Experience

Good job!Very professional.

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The cause of damage to my car was striking and running over a road cone on the interstate. I had to take the car back for a second estimate because the wheel well liner was not included in the estimate and the car was not put on a lift to check for damage under the car. When I took the car back to get the estimate adjusted I asked to have my car put on a lift to check for damage under the car. The gentleman I was working with acted like this was an inconvenience. He told me that I would have to leave my car the whole day because he didn't know when a lift would become available. I said I couldn't do that because I need to work. Finally, he decide that he would call and see if a lift was available, which one was. When he brought the car back from looking under the car I was told that there was no additional damage. The original estimate was for 2 days of work but I was told it would be 3 when I dropped the car off. Once I dropped my car I never received any status updates for my car. I called Wednesday afternoon, on the due date, to see when my car would be ready for pickup. I was told that there were other items that need to be replaced and that they had ordered parts and that it should only take a day or two to get the parts in. On Friday at 11:30 I still had not heard from the shop or received an update. I had to call again to find out if my car would be ready by the end of the day. I was told that they had not received their shipment of parts yet for the day. If the part comes in then it would be ready by 4:00. At this point I asked if I could be notified wether or not the part comes in and If my car would be ready. I was told yes. The part did come in and I was able to pick it up. I really feel that your shops customer service is lacking. There was a definite failure to communicate with me. The estimate was lacking initial and I was made to feel that I was inconceniencing the man that did the estimate because I wanted my car to be put on a lif