Lithia Body & Paint of Reno

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes but honestly I hope the don’t have to.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

You did a great job thank you so much. The s

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mitch was so nice and incredibly helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I absolutely would recommend Lithia Paint & Body as well as returning myself

Repair Quality - 5.0/5.0 -

They all did a great job!

Customer Service - 5.0/5.0 -

Also a great job communicating!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Everything looks pretty good the paint is matched pretty close it looks like it off just a bit but u have to really look to see it a little darker. Very easy process though. Thanks Al

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Extremely poor communication. Multiple miscommunications. Phone is picked up by different advisors and the case is not updated/ message is not forwarded 1. Called and set the car drop off for Monday. When called to confirm on Thursday before, turned out the appointment was not documented, and parts were not ordered. 2. On Monday set up the car drop off for Thursday. Specified that I will need a car rental. Came on Thursday. No reservation for car rental. I was lucky they had a car. 3. No timely update on the progress, and that addional repairs are required, had to change my weekend plans last minute 4. On the car pickup team had all accounting messed up, first told me everything will be paid by insurance, then when corrected, tried to charge me incorrect (larger) amount. 4. Minor thing, but irritating: Copy of the waiver form has the shop address, but no phone number. No email to communicate either

Customer Service - 1.5/5.0 -

See my previous comments

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

100% highly recommend!

Repair Quality - 5.0/5.0 -

Wonderful

Customer Service - 5.0/5.0 -

Had the best experience, very genuine and kind staff. Great communication, great results and highly recommend.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

took longer than stated

Likely to Recommend - 5.0/5.0 -

Shout out Al and Larry

Repair Quality - 5.0/5.0 -

Larry and Al took exceptional care of me and my car. I’m am so grateful of their kindness.

Customer Service - 5.0/5.0 -

Customer service is amazing!!!

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 0.5/5.0 -

I was told my bumper on my truck will be repair in 3 days, it ended up being close to 2 weeks. It’s ridiculous.

Likely to Recommend - 5.0/5.0 -

Al Melo was the key employee to my positive 10/10 experience.

Repair Quality - 5.0/5.0 -

Al Melo was the key employee to my positive 10/10 experience.

Customer Service - 5.0/5.0 -

Al Melo was the key employee to my positive 10/10 experience.

Likely to Recommend - 1.0/5.0 -

I do not give recommendations generally speaking, but if someone is asking, and if that person drives a Subaru, it certainly makes sence.

Repair Quality - 4.0/5.0 -

The shop did good job fixing the damage. Wery polite people , had the work done on time as promised.

Customer Service - 4.5/5.0 -

Appreciated