Lithia's Body & Paint
Lithia Body & Paint has been serving the Rogue Valley community since 1946. We strive to make your collision repair experience the best it can be.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
For whatever reason the interior lights were left on in the van. This caused the battery to run down and rather than tracking down why the van was returned to me. I dropped it off for my wife and the van started so I was unsure what was going on. When my wife got off at 10:00PM and I had to go jump her we then discovered the lights were on. Once they were turned off that problem was solved. In addition the drivers seat belt was not reassembled right and it would not properly retract. My wife has to make an additional trip to your facility to get that fixed. It was quick and it was free and people were nice but it was an unnecessary 40 mile trip. I noticed when I was in your waiting room that there is a large sign in the shop that states something along the lines of, "the job isn't done until it is done right." Now you need your service techs to actually read the sign and take it to heart. Other than that the actual repair seems to be fine. The sunroof works as new. Thank you. There is no need for anyone to call. The problems have been resolved and now hopefully you are aware of them and can insure others don't have the same experience. There is nothing else that your company can do at this point.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The sun roof was well done. Unfortunately the lights were left on I. The rear of the van so the battery ran down. In addition the driver side seatbelt assembly was not reassembled correctly. They did fix it promptly.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 4.0/5.0
Ready on Time?
Yes
My Experience - 5.0/5.0 -
The Lithia's team from the time I got the estimate until the time I picked up my Acadia seven days later kept me informed about what was being done and everything was perfect when I picked up my car. Thank you for your professional team work and making this a good experience. Sharon Love
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My insurance company was right on my unfortunate situation, and we're very helpful and encouraging.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 2.5/5.0 -
The people were truly nice and accomodating, however the paint color of the bumper repair was not a match, The shop said that its not perfect as the original color. It is noticably off when looking at the car.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seems like very good work
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Skylar and Rebecca and the whole team were terrific. My only reservation has to do with the residue small in my car which is I think from the glue.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good but, rep and I noticed a flaw in the paint job had a dirt bubble, was fixed but had to wait about an hour for this. Also was to be fixed Friday not Monday. But over all at Lithia was happy with Them
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The paint on the bumper does not match anymore. They say its because the bumper is plastic and the car is metal and the paint takes differently. It was the same color before the accident
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Ready on Time?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Like new again!!