Lloyd's Collision Center

4.7 (303reviews)
96%
10410 Mission Gorge Road,  Santee,  CA  92071

In operation 18 years.

Lloyd's Collision Center is family owned and operated auto repair facility that has been serving our community since 2008. Our goal is provide you with a quality repair and excellent customer service. We deal with all insurance companies and in all makes and models. Our customer service representatives will help and walk you through any and all insurance and non insurance repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (303)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, proactive communication, and timely repairs. Many highlight that staff go above and beyond, keeping customers informed at every stage without needing to follow up. Repairs are frequently completed ahead of schedule, and the quality of work is described as flawless, with vehicles returned looking brand new. The family-owned atmosphere is warmly appreciated, with customers noting they feel welcomed and valued. The shop's lifetime warranty on repairs further reinforces customer confidence. A few customers noted areas for improvement, including communication delays in early stages, occasional unfinished details upon vehicle return, and isolated concerns around shop closure notifications and personal item security.
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"... with Loyds Collision Center! From start to finish, the team was professional, friendly, and made the whole process stress-free. They kept me updated every step of the way and finished ..." Read more
"The quality of the repair is perfect, and any previous damage was unnoticeable."
"... phenomenal, the staff was friendly and professional, and the repair was completed quickly without sacrificing quality. I had my vehicle back in no time and couldnt be ..." Read more
"Family owned company who delivers personalized service. We cant say enough about what a great experience ..." Read more
"Working with Lloyds was an incredibly great experience. Everyone there was helpful, especially staying in ..." Read more
"... in the loop and never had to call for an update. Work was completed ahead of schedule." Read more
"Initial estimated completion date was extended due to an additional part needing to be ordered and received."
"Finished two days ahead of time great work"
"... time I've used Lloyd's. Very satisfied both times. Great job delivered ahead of estimated completion. Thanks!" Read more
"The work itself was excellent. The communication could have been better and more timely and transparent."
"Lloyds provided excellent service. They kept me informed as to the progress of my repair on a regular basis. My car repair went smoothly and I am totally satisfied"
"... commitments. I was told other customers were called, however I was not notified." Read more
"... Lloyds handled everything and made it super easy. I was kept in the loop and never had to call for an update. Work was completed ahead of schedule." Read more
"... help my repairs to move forward in a timely mammer. I appreciated the updates and overall communication. Thank you" Read more

Likely to Recommend

I would always recommend this shop to family and friends.

Repair Quality

Unbelievably great service and communication during repairs with status updates in a timely manner. Car turned out beautiful.

Customer Service

Great communication with timely updates.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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already done!!

Repair Quality

the service i received was amazing

Customer Service

amazing

Likely to Recommend

Repair Quality

Vanessa was so helpful and responsive throughout the whole process

Customer Service

Very satisfied the your service

My Experience

Our experience was first rate and the car turned out flawless. We are very happy with the results. Vanessa was so helpful with providing information and helping with the rental car and working with the insurance company. They took away the stress of fixing the car and dealingwith the insurance company. What a blessing.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Repaired my vehicle quickly and it came out looking great.

My Experience

Thank you

My Experience

Such a nice staff! I’m so happy I chose such a caring car service, they got the job done so quick & we’re super attentive ! I will for sure be recommending them to everyone in need!

Likely to Recommend

Repair Quality

One area of concern where paint was done so may ask that it be looked at.

Customer Service

Service was beyond excellent

My Experience

I highly recommend Lloyds. They repaired my car in a timely manner. Plus they make you feel like family.

Likely to Recommend

Repair Quality

Very happy. Car looks fantastic. Everyone at Lloyd’s treat you like family.😀

Customer Service

Likely to Recommend

Repair Quality

Lloyds was absolutely fantastic.

Customer Service

Likely to Recommend

Repair Quality

Lloyd's is the real deal. They treat everyone like they're part of that family. I'm not talking about the crazy uncle or the weird aunt that doesn't make any sense. I'm talking about being there when you need th the most. They make sure that you understand the process and take time to answer questions you need answers to. They are a great company. I've been going here for years. I will keep going here.

Customer Service

Always great service

Likely to Recommend

Please refer to my initial comments.

Repair Quality

After my prearranged meeting with a Lloyd’s Collision Representative on July 28th arranged by Vanessa Lloyd & who was unable to be present, I decided to turn my concern over to AAA to investigate the matter further as Lloyd’s parked my car on the outside parking lot so I could pick it up after 5:00pm. However, when I got in & tried to unsuccessfully start it I had to call AAA Insurance for assistance. The battery was found to be dead & the towing truck driver found the battery needed replacement; it was not the original battery that was in the car when it was dropped off at Lloyd’s for the collision repairs, but found to be an Interstate battery that had replaced the battery that was in the car when dropped off. Furthermore, my car was left with an empty gasoline tank. Although the dead battery was jumped started for me to drive away to obtain gasoline as the red light was on. I wanted to discuss the problems further with Lloyd’s as my car had approximately 800 miles registered while left with Lloyd’s for repairs. I had purchased the car brand new in 2019 and had driven it under 5000 miles each year. More details are being discussed with AAA as I am not satisfied with the details after discussing with the Lloyd’s representative. Additionally, my car had been left with Lloyd’s due to further damage done to my car while in Lloyd’s possession. I further am clarifying that the continuous updating of ongoing repairs by Vanessa Lloyd who did the initial repair estimate was very much appreciated, as she was always courteous & accommodating! I’m now awaiting AAA’s investigation conclusion relative to my concerns, and to which I felt best to turn over to AAA, and indicated so with the Lloyd’s representative. Please confirm your receipt of my comments, thank you. Philip A Lotze Re the 2919 Chrysler Pacifica

Customer Service

As stated previously.

My Experience

I have used Lloyd’s over the years since the location was on Buena Vista. And have recommended you to a number of friends.

Likely to Recommend

I have suggested your shop to a number of my friends

Repair Quality

I thank the great team that worked on my car. I appreciate all the care given to me.

Customer Service

The office staff was wonderful

My Experience

Thank you again for an amazing experience

Likely to Recommend

Repair Quality

Best business ever!!! Vanessa is amazing. So caring and helpful. I appreciate how much attention to detail she and the technicians use to take care of my vehicle. Thank you so much

Customer Service

My Experience

Likely to Recommend

Repair Quality

Friendly and professional staff help my repairs to move forward in a timely mammer. I appreciated the updates and overall communication. Thank you

Customer Service

Translated from Spanish by Carwise
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Likely to Recommend

Yo lo recomiendo , x que he tenido muy buena experiencia con ellos en varies ocaciones

Repair Quality

Excelente servicio y muy amables

Customer Service

Excelente

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Vanessa, Mike, and the entire staff went above and beyond to make the repair process as smooth as possible. They worked closely with my insurance company every step of the way, keeping me informed throughout the process. My car was completed within the estimated timeframe, and the quality of the repairs was excellent. Their professionalism, communication, and dedication to customer service truly exceeded my expectations. I highly recommend them to anyone needing auto body repairs. Thank you all for a great experience!