Loid's Collision Center,Llc
Loid’s Collision Center is a family-owned and operated BMW, Volvo, Ford, and Mercedes-Benz Certified Collision Center proudly serving Albuquerque since 2006. We specialize in safe, high-quality repairs for luxury vehicles and all makes and models. Our expert technicians use manufacturer-approved repair procedures and OEM parts to restore your vehicle correctly the first time. We also assist with insurance claims and keep customers informed throughout the repair process to make the experience as smooth and stress-free as possible. All repairs are backed by our warranty for as long as you own the vehicle. Trusted craftsmanship, certified repairs, and personalized service you can count on.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The body work and paint looks great. It does appear that a trim piece at the rear driver side window was dented/bent during the repairs. I’ve spoken with Jerome and will set up a time to bring the car down next week
Customer Service - 4.5/5.0 -
Everyone was super helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great job. Only issue was that the actual price exceeded the original estimate
Customer Service - 5.0/5.0 -
Great job. Only issue was that the actual price exceeded the original estimate
Likely to Recommend - 0.5/5.0
Repair Quality - 4.5/5.0 -
They forgot to touch up the dings on the door edges. They also forgot to do this when I had my BMW repaired recently.
Customer Service - 2.5/5.0 -
I originally brought my Range Rover in on 6/20/24 to be repaired. I brought it in again on 1/21/25 and was able to pick it up on 2/17/25. I asked Jerome why this happened and didn't get an answer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loids is EXCEPTIONAL! Unrivaled quality in their worksmanship combined with superior customer service!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
you have a fan for life
Repair Quality - 5.0/5.0 -
Your team did a great job on repairing my car and in dealing with State Farm.
Customer Service - 5.0/5.0 -
Great, great great
Returned Clean
Likely to Recommend - 5.0/5.0 -
Love your work -- I think my long ordeal was an anomaly, and would recommend without reservation.
Repair Quality - 5.0/5.0 -
Absolutely outstanding results -- well worth waiting for the outcome.
Customer Service - 4.5/5.0 -
Every personal interaction with Loid's staff was excellent. It was a "long haul" from first (great) contact to finally picing up the repaired vehicle (5 months) . I know you are super-busy, but a few more progress updates along the way would have been so very reassuring.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and fast
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Good work, but either they are under staffed,.over loaded w jobs, or just take their time doing the work.
Repair Quality - 4.0/5.0 -
It took about 3 months to get an appointment. Then, a week before the appointment, I was told they were delayed. It is a very upscale shop, very professional front office. Workmanship was excellent. I have an inch long scratch on the right front bumper. I asked them to tell me how much it would cost, and the estimate as like $2000! When I complained because I thought the cost was excessive for what seemed like a touch up job, the rep said they would touch it up for free. Nice! But, when I picked up the truck, the scratch was still there ...
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Definitely!
Repair Quality - 4.5/5.0 -
Close to perfection! Keeping me informed about when to expect the car being ready could have been better. Josh went well beyond his duty and waited for me patiently and politely over an hour because 2 Lyft drivers left because they couldn’t find the Enterprise Car Rental office. He did not want any compensation. I had to practically force him to accept a small tip!
Customer Service - 4.5/5.0 -
I already explained, communication letting me prepare for when to pick the car up, could have been better, but, Josh went above and beyond waiting for me after hours.
Returned Clean
Likely to Recommend - 3.5/5.0 -
My rating is based on my previous customer service comment about not informed proactively of longer than expected repair time. Fortunately, I have another vehicle to use. If I didn’t, I would have been seriously inconvenienced
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The repair took longer than originally expected, and that’s understandable. However, Loids did not proactively alert me of the delay. I had to call to get that information