Lothar's Body Shop, Inc.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Door does not shut properly and is not lined up, inner fender never got replaced after it being damaged and bent in the accident, pieces inside fender not end put in correctly. Also on top of all that who ever did the paint job who ever sanded or etc scratched the corner from bumper with the machine. After having the car in there for over a week I was expecting quality service but ended up having half job work.

Customer Service - 4.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

We noticed that the paint on the repaired door hasn’t been buffed out to match the color/shine of the rest of the car.

Customer Service - 5.0/5.0 -

Everyone was extremely nice and provided excellent customer service!

Likely to Recommend - 5.0/5.0 -

I’m very pleased with the time it took to complete the repairs and the results.

Repair Quality - 5.0/5.0 -

First I was told it would take 3 weeks or more to fix car. Then I was told by the 8/27 or 8/28. It turns out my car was ready for pickup on 8/25. I’m more then happy with the time frame and the results.

Customer Service - 5.0/5.0 -

First I was told it would take 3 weeks or more to fix car. Then I was told by the 8/27 or 8/28. It turns out my car was ready for fir pickup on 8/25. I’m more than happy with the time it took to repair car . The car looks brand new now. Thank you so much.

Likely to Recommend - 0.5/5.0 -

I am very disappointed in the way the whole situation was handled from start to finish

Repair Quality - 0.5/5.0 -

Part don’t fix good and the car was not inspected at all the hood was miss a line car was dirty inside and out the inside has a dust from the sanding in the shop the outside of the car was just as bad not washed it has the white dust on it from the wet sanding the receptionist was very rude. I had four communication about when my car would be returned and be ready every time I call she always had an attitude. I was very short with me. I had arude. I had four communication about when my car would be returned and be ready every time I call she always had a attitude. I was very short with me. I had a horrible experience

Customer Service - 0.5/5.0 -

Rude and nusty

Likely to Recommend - 5.0/5.0 -

Service is such an important part of any business and your service both office and repair was excellent .

Repair Quality - 5.0/5.0 -

The Lothar repair for my truck was excellent. We are very pleased with the service and the care and concern by the office staff.

Customer Service - 5.0/5.0 -

As mentioned, the office staff was excellent, provided knowledgeable and professional service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lothars did a very professional job. My car looks great.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great customer service. Repairs looked great. Took a little while to get it back though even though I know it’s no fault of theirs to receive shipments of parts etc.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

I feel that the omission of the Subaru AWD is a pretty big thing to be left off, and it makes me question if anything else was done well, although by all appearances, things look great. Shiny tires, emblems. Everything opens smoothly and is sparkly

Repair Quality - 4.0/5.0 -

The back badge that says Subaru AWD was not replaced and there seems to be charges for it. Everything else seems to have been handled very well with no issues, and finished very nicely.

Customer Service - 5.0/5.0 -

There wasn’t much communication required and everything went smoothly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work, paint work & reassembling and new additions! Completed with care and in a timely fashion!

Customer Service - 5.0/5.0 -

She kept me updated the entire time my car was in the shop.

Likely to Recommend - 4.5/5.0 -

Great customer service prompt vehicle repairs.

Repair Quality - 4.5/5.0 -

Lothar’s body shop did a great job overall got my vehicle fixed and looks beautiful again.

Customer Service - 4.5/5.0 -

Receptionist was on point and guided me thru the process kept in touch with me regarding my vehicle.

Likely to Recommend - 5.0/5.0 -

Excellent service

Repair Quality - 5.0/5.0 -

Quality workmanship and cordial, courteous staff. I would not hesitate to recommend Lothar's to anyone.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great family Businness

Customer Service - 5.0/5.0 -

Awesome

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Would have given a 10, If it wasn't for the inspector who clearly is NOT a mechanic, being that he tried to tell me that my 2 front tires weren't ground to a pulp due to the misalignment caused by the accident. Any mechanic would know better. T Therefore costing me $210 for a driver side tire. However the mechanics that actually worked on my vehicle, did an amazing job! She looks brand new and drives perfectly straight again!! When I picked her up she was fully detailed and looking beautiful. They also had no problem with me stopping back in for a quick reset on my passenger window. Love them!

Customer Service - 5.0/5.0 -

Love them!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0