Luke Fruia Motors Collision Center

Likely to Recommend - 5.0/5.0 -

I rate a 10 because as I said before, there were delays with repair, but in the end it was worth it because the quality of the repair & the customer service were both outstanding.

Repair Quality - 5.0/5.0 -

I decided to drive my car for a few days before completing the survey and I must say that the repairs to my vehicle are superb. I was afraid that my car would never look or drive the same, but it's as if the wreck never happened. I'm more than satisfied.

Customer Service - 5.0/5.0 -

While there were some times when my patience was low due to time extensions for repair completion, I know that insurance companies have a lot to do with that, and I know car repair is very hard work. Despite this, I still rate a 10 because every time I interacted with L.F. staff whether by phone or in person, i was met with someone friendly & helpful. Santos Molina especially exceeded my expectations with how he was willing to explain in detail what my car needed, & with how he answered my calls 100% of the time. He kept me updated the whole time & worked hard to have my car ready as quickly as possible. This is an employee who truely cares about customer satisfaction.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Santos Molina me atendio con profesionalismo.

Customer Service - 5.0/5.0 -

Excelente

Likely to Recommend - 1.0/5.0 -

I brought two tires and I was charged $75 to put on rims,highway robbery .. Do good work but I don’t like getting ripped off… I will recommend everyone not to come here.

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0 -

Santos was very helpful

My Experience - 5.0/5.0 -

Make sure any stickers you had on your windshield are still there when you get your vehicle back. Otherwise, Santos was as accommodating as he could be and my vehicle looked great when the work was done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely a great option in this area.

Repair Quality - 4.5/5.0 -

Great work. A bit disillusioned that part would be replaced not repaired but not noticeable except to me. 😁

Customer Service - 5.0/5.0 -

Always friendly and supportive. Really had a nice experience with the entire staff. I had to suffer without a vehicle but was happy to not feel it an inconvenience to be chauffeured to and from the dealerships and home.

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Mr. Molina was very knowledgeable and had great customer service. We were always informed of the progress of our vehicle by text. Luke Fruia has awesome customer service and a great team of employees.

Likely to Recommend - 1.5/5.0

Repair Quality - 1.0/5.0 -

Basic reparation took more than a week. Unfinished work. Interiors left with reparation debris/unclean. Terrible communication from part of management.

Customer Service - 0.5/5.0

My Experience - 0.0/5.0 -

Work on my vehicle not satisfied. Was not walked thru the finish of my car and explaining what was done had to ask

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

Hood in front was not aligned like it should be.

Customer Service - 2.0/5.0 -

When my car was returned I was just given my keys and no explanation as to what was done or if I had any questions.

My Experience - 5.0/5.0 -

Great customer service. Excellent quality of auto parts. Mine was a collision repair and Mr. Santos and his team did an excellent job. The only thing that they can improve is the weeks they take fixing it. It took 4 weeks.

Likely to Recommend - 5.0/5.0 -

Overall, they did a great job. Even though I noticed a scratch on my steering wheel that was not there before.

Repair Quality - 4.5/5.0 -

Time length for my vehicle to be ready.

Customer Service - 4.5/5.0 -

Great job on my truck repair.

My Experience - 5.0/5.0 -

Excelente atención,gracias!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Definitely trust Fruia. Tell friends and colleagues come fix your vehicle Fruia. Timely. Get your vehicle fixed and service. Awesome place to deal with. Appreciate it guys

Repair Quality - 5.0/5.0 -

They did an awesome job on the vehicle. Make it look like a new vehicle. Appreciate it. Good job you guys did. Love it. Thanks for everything you guys did. Have a wonderful day

Customer Service - 5.0/5.0 -

The employee was very kind and helpful on everything I had to say about the situation. A great employee u guys have on that department. Have a great day

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

GRACIAS A MR. SANTOS POR SU PRONTA RESPUESTA A NUESTRAS NECESIDADES DE AUTO.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good service and responded when I called to inquire on status of my vehicle

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent , service provided by Santos , and repair is excellent

Likely to Recommend - 5.0/5.0 -

Will recommend

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Santos was excellent to keep us informed

My Experience - 0.0/5.0 -

Your service technicians never know what’s going on and they pass the ball to someone else and the same thing. Thenthe oarts had been approved while I was on a 3 way call and then he said he didn’t have an answer a week later from insurance co. I had to involve them in order to get my car repaired after 3 mths there. Totally unprofessional

Likely to Recommend - 0.5/5.0 -

I would not like anyone let alone a friend or relative go through such bad experience.

Repair Quality - 2.5/5.0 -

Im sorry but your customer service needs a lot of improvement!! Most employees don’t have any knowledge or are aware of anything let alone customer service. Every time I’ve been there there’s such unsatisfied upset customers. I feel so sorry for them and I myself went through a lot of anguish during the 3 mths my car was there. I hope I don’t ever need to back again!! There was a lady crying outside also. It’s a shame that it’s such a prestigious dealership with such bad service.

Customer Service - 2.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Even though my vehicle is a 2014 VW Jetta I understand the parts used are used but I can still see some pin hole size holes on the bumper

Customer Service - 5.0/5.0 -

Great acceptance from the body shop

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Vehicle wasn't repaired properly. Mechanic recommended we take it to the Jeep dealership since it is still under warranty with them. We didn’t appreciate this recommendation since the vehicle was fixed by Luke Fruia and it seemed the mechanic didn’t want to be held responsible.

Customer Service - 1.5/5.0 -

We are unsatisfied due to length of time the vehicle has been under repair and the lack of responsibility. We didn’t appreciate the mechanic asking us to take the vehicle to the Jeep dealership to repair work done at Luke Fruia.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0