M & L Auto Collision

4.8 (665reviews)
96%
1155 Hamner Ave Ste 104,  Norco,  CA  92860

In operation 22 years, 18 years at this location.

It is our mission to give superior, quality service and to always conduct ourselves with integrity and diligence. To provide high quality repairs at reasonable prices and to get the job done efficiently & professionally. We strive to make our clients friends, and to provide quality, professional service so that you would want to recommend our business to all of your friends, relatives and co-workers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:30 am - 12:00 pm
* Holiday hours may differ.
Ford
GM Basic
I-Car

Reviews (665)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team is widely recognized for exceptional customer service, described as professional, friendly, and genuinely caring. Communication is frequently highlighted as a strength, with proactive updates throughout the repair process. Timeliness is generally well-regarded, with vehicles often completed on schedule or ahead of time. Customers also appreciate the added touch of vehicles being returned thoroughly cleaned and detailed. A few customers noted areas for improvement directly in their feedback, including occasional communication gaps, delays beyond initial estimates, and isolated instances of incomplete repairs or missed follow-ups.
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"... did an excellent job from start to finish. Their attention to detail was outstanding, and they blended the paint perfectly, you would never know any work had been done. The ..." Read more
"... same again. The team did an incredible job, they restored it to the point where it looks brand new. From start to finish, everyone was professional, ..." Read more
"... back in time for his big 40th birthday reveal and the work was impeccable. We cant thank them enough and would highly recommend them to anyone needing ..." Read more
"... of location and the high ratings from customers. They go above and beyond what you ask, and they are quick to take care of any concerns ..." Read more
"Once the replacement parts arrived, they delivered a beautiful repair, on the promised time frame."
"The level of communication was above and beyond anything I have ever experienced in this industry."
"This is the 1st time I have experienced such a Lack of communication with M & L"
"... results of my car repair. My only concern was their lack of communication from the technician regarding the status of my car repairs and completion date. The customer ..." Read more
"Great service from the first interaction. Great customer service, good communication and picked my car up and it looked great! Thanks you!"
"Excellent communication."

Likely to Recommend

Repair Quality

One small issue was the window control button came off when I rolled down the window which never happened before. I didn't bother them about it.

Customer Service

Carlos was great.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Ery likely

Repair Quality

Excellent work on fixing my van

Customer Service

Good service

Returned Clean

Likely to Recommend

Repair Quality

Great service. Just wasn’t done they day I was told

Customer Service

The front desk was Great. The young lady went out her way to call the insurance company about my deductible

Returned Clean

Likely to Recommend

Every chance I can

Repair Quality

I really did not expect the bumper to match the car, that my car is almost 20 years old. I was very excited to see that it looked brand new. Thank you

Customer Service

Everyone that I interacted with were super friendly.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They were all very kind and helpful

Customer Service

Returned Clean

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Repair Quality

Excellent and fast customer service! Honest and dependable! Fred was so accommodating!

Customer Service

Returned Clean

Likely to Recommend

Very unhappy with how dirty my backseat was & the stain unacceptable.

Repair Quality

I noticed possible glue and dirt on my light interior backseat where my door was replaced. The dirt came of but whatever that glue substance was left a bright yellowish brown stain that isn't coming off. They also left a sticker on the inside of the door, not a big deal, but the stain on my seat is unacceptable.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Steve went above and beyond to take care of my truck. I 10/10 recommend this business and if I ever need help in the future I will be back.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone on their staff is great, starting with the ladies up front great customer service

Customer Service

Service is great the ladies in front office are great very nice professional

Returned Clean

Likely to Recommend

Repair Quality

Pues nunca me dieron un día claro cuando me iba a entregar mi carro y estuve llamando y llamando para saber algo sobre él y cuando me lo entregan

Customer Service

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Repair Quality

Very great customer service!!

Customer Service

Returned Clean

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I would definitely recommend M & L to people I know.

Repair Quality

Great communication with Fred, excellent work done.

Customer Service

Fred is great. Communication on updates, status and timelines were always communicated.

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Amazing service. Thank you Mr. Bill for taking care of my car. And shout out to Pam for making always communicating status and progress of my vehicle on a making my mind on ease. I am please with the work they done.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Friendly staff & professional. Easy to work with & amazing quality.

Customer Service

Returned Clean

Translated from Spanish by Carwise
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Likely to Recommend

Repair Quality

Customer Service

Me dejaron muy bien mi carro Pero se tardaron mucho