M & S Body Shop Inc

4.9 (444reviews)
98%
2407 US Route 127 N,  Eaton,  OH  45320

In operation 61 years.

M & S Body Shop is independent and locally owned auto body repair facility. M & S Body Shop thrives on customer service and quality work. Our main goal is to provide high quality repairs on a timely basis. We provide high level of communication to our customers throughout the repair process including text messaging, and email.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (444)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight the exceptional front desk experience, noting staff go above and beyond to keep customers informed throughout the repair process. Repair quality receives high marks, with numerous customers describing results as flawless, like new, or exceeding expectations. Timeliness is frequently commended, with vehicles often completed ahead of schedule. Customers also appreciate added touches such as vehicle detailing upon return. The shop earns strong loyalty, with many customers returning repeatedly and actively recommending it to others. A few customers noted isolated concerns, including delayed completion due to parts availability, minor missed repairs, and one customer finding the volume of update texts excessive - all shared directly from customer comments.
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"... try to get a 5 Star rating. My opinion is that they went above and beyond. Everyone there was very nice and made sure that we were informed about the process ..." Read more
"... help youand from that moment on,right off the bat you feel comforted by smiles and compassion to set your mind at ease that after this accident ..." Read more
"Excellent professional, courteous!!"
"... body shop that I've been to M&S is painless. Their work and customer service is off the map." Read more
"It was ready 4 days before the original date"
"Just as promised"
"All I was waiting on was insurance, M&S got it done fast and efficiently!"
"Delayed"
"Early"
"Very customer oriented and very professional. Great communication."
"Communication at M & S Body shop is fantastic"
"About 14 texts were not necessary. Just needed to know when it was ready."
"... Everyone there was very nice and made sure that we were informed about the process of what was going to be done. Thats why I would rate their business a 6 star Shop. ..." Read more
"Amazing. Great communication and response time. Absolutely would recommend"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

Excellent work as always. Couldn’t be more satisfied. Thank you very much!!!

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Repair Quality

Customer Service

Returned Clean

My Experience

Very helpful about the process and the car looks great. Thank you Rachel

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Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service and equally great body work

Likely to Recommend

Repair Quality

Great quality work

Customer Service

Great customer service and quality work

Returned Clean

Likely to Recommend

Brian and Rachel do a great job. Would definitely recommend their shop to anyone.

Repair Quality

Everything looked great!

Customer Service

Rachel does very well at communicating with customers.

Returned Clean

My Experience

Greta job as usual. Thankful to have this business in Preble county

My Experience

Likely to Recommend

Repair Quality

Good quality, very reasonable, very respectful,

Customer Service

Rachel and her team was awesome and great to work with

Returned Clean

My Experience

Took care of a warranty job. Looks good. Thank you!

Likely to Recommend

Repair Quality

Looks Great!

Customer Service

Top notch!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Left front bumper not attached right? Missed a snap? Bringing it in today as we spoke on phone about.

Customer Service

Great people

Returned Clean

My Experience

Great group of repair people and ownership.

Likely to Recommend

Repair Quality

Wonderful shop to have your vehicle repaired

Customer Service

great leadership to work with the client

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very professional super nice an over all wonderful experience.

Likely to Recommend

Repair Quality

Great work

Customer Service

Very nice and knowledgeable

Returned Clean

My Experience

Amazing to deal with and helped me navigate through everything being in an accident. Would recommend to anyone!

My Experience

Another great result! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean