M & S Body Shop Inc

4.9 (429reviews)

98%

(937) 456-3150

2407 US Route 127 N, Eaton, OH 45320

98%

See Photos

2407 US Route 127 N
Eaton, OH 45320

Get Directions Website Email

About M & S Body Shop Inc

See Photos

2407 US Route 127 N
Eaton, OH 45320

Get Directions Website Email

In operation 61 years.

M & S Body Shop is independent and locally owned auto body repair facility. M & S Body Shop thrives on customer service and quality work. Our main goal is to provide high quality repairs on a timely basis. We provide high level of communication to our customers throughout the repair process including text messaging, and email.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 4:30 pm
Tue	7:30 am - 4:30 pm
Wed	7:30 am - 4:30 pm
Thu	7:30 am - 4:30 pm
Fri	7:30 am - 4:30 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (429)

Sort By:
Newest
Rating

306 Customers Rated

5 Stars

68.5% Complete

(294)
4 Stars

2.3% Complete

(10)
3 Stars

0.2% Complete

(1)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise M&S Body Shop for exceptional service quality, with many describing the work as perfect and vehicles looking like new. The staff receives outstanding feedback for professionalism, friendliness, and going above and beyond expectations. Communication is highlighted as a major strength, with customers appreciating regular updates throughout the repair process. Most repairs are completed on time or even early, with efficient handling of insurance and rental car arrangements. The shop maintains high cleanliness standards, often returning vehicles cleaner than when received. While most feedback is overwhelmingly positive, a few customers noted minor issues with excessive communication frequency and occasional delays due to parts availability.

Select to learn more

Service Quality
Timeliness
Communication

"... people try to get a 5 Star rating. My opinion is that they went above and beyond. Everyone there was very nice and made sure that we were informed about the process ..." Read more

"... best body shop that I've been to M&S is painless. Their work and customer service is off the map." Read more

"Customer service was great!"

"M&S Body shop is definitely a 5 ⭐️ establishment. From the moment you walk in the door you get how may I help youand from that moment on,right off the bat ..." Read more

"It was ready 4 days before the original date"

"Was early."

"Ready a day early!"

"Was ready few days sooner than first thought."

"It was ready several days before quoted time."

"Very customer oriented and very professional. Great communication."

"Communication at M & S Body shop is fantastic"

"Always kept me updated, whenever I called with questions they were answered and I was given a timeline."

"... to us & with very professional support and detail. Office personnel kept us aware of any & all concerns, changes detailing us at every turn. Completion was ..." Read more

"About 14 texts were not necessary. Just needed to know when it was ready."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... people try to get a 5 Star rating. My opinion is that they went above and beyond. Everyone there was very nice and made sure that we were informed about the process ..." Read more

"... best body shop that I've been to M&S is painless. Their work and customer service is off the map." Read more

"Customer service was great!"

"M&S Body shop is definitely a 5 ⭐️ establishment. From the moment you walk in the door you get how may I help youand from that moment on,right off the bat ..." Read more

"It was ready 4 days before the original date"

"Was early."

"Ready a day early!"

"Was ready few days sooner than first thought."

"It was ready several days before quoted time."

"Very customer oriented and very professional. Great communication."

"Communication at M & S Body shop is fantastic"

"Always kept me updated, whenever I called with questions they were answered and I was given a timeline."

"... to us & with very professional support and detail. Office personnel kept us aware of any & all concerns, changes detailing us at every turn. Completion was ..." Read more

"About 14 texts were not necessary. Just needed to know when it was ready."

Bradlee (Chevrolet owner) reviewed 8/10/26

Zac Shisler (RAM owner) reviewed 8/10/26

Very professional super nice an over all wonderful experience.

Great work

Very nice and knowledgeable

Bryce (Ford owner) reviewed 8/3/26

Amazing to deal with and helped me navigate through everything being in an accident. Would recommend to anyone!

Pattie (Honda owner) reviewed 8/3/26

Another great result! Thank you.

Elaine (Ford owner) reviewed 7/30/26

Vincent (Chevrolet owner) reviewed 7/30/26

Christopher (Chevrolet owner) reviewed 7/23/26

Awesome job

100%

It looks awesome

Patricia (Chevrolet owner) reviewed 7/16/26

I have in the past referred and will in the future refer M&S to everyone.

M&S is an awesome company I highly recommend them for any repair for your vehicles.

Rachel is amazing she is very professional.

Brittney (Chevrolet owner) reviewed 7/13/26

Evelyn (Chevrolet owner) reviewed 7/6/26

First of all my name is Tim , not Evelyn . I had my 2015 equinox in for Repairs and was very satisfied with the work. The car looked as if it had never been damaged. We were very happy with the work that was done and would tell others of our good experience with your company.s

The secretary explained everything, down to the most minute detail, to us. It was a pleasure talking to her.

Allan (Ford owner) reviewed 7/6/26

What about cleaning my windows

David (Chevrolet owner) reviewed 6/29/26

Super great service.

Lisa (Toyota owner) reviewed 6/25/26

I hate to be pestered.

Go away.

I never want another text from you again

Erin (Mini owner) reviewed 6/22/26

You guys made it super easy. 10/10!!!

Andrew (Chevrolet owner) reviewed 6/22/26

I wouldn’t recommend anyone else after the service I’ve received on both occasions

Very customer oriented and very professional. Great communication.

Top notch

Jeannie (Toyota owner) reviewed 6/22/26

I have already recommended and told others how well that the job they did as a company

He did a wonderful job in a timely manner. They were professional and very informative.

They were very informative And actually gave me Advice Among other For my vehicle

Linda (Chevrolet owner) reviewed 6/17/26

Of course we would and we do!!

Beyond satisfied. We have used M&S before and we would not go anywhere else!

More than satisfied. Rachel was amazing as were the technicians.

Jamie (Honda owner) reviewed 6/15/26

Regina (Chevrolet owner) reviewed 6/10/26

Beatrice (Buick owner) reviewed 6/9/26

I always take my vehicles to M & S. There is no other shop for me.

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

M & S Body Shop Inc

About M & S Body Shop Inc

Reviews (429)

306 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Repair Quality - 3.5/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -