Cates Body Shop

5.0 (509reviews)
100%
1215 S Q St,  Richmond,  IN  47374

Cates Body Shop is a family owned business that has been serving the community since 1946. Our goal is to provide excellent customer service while repairing your vehicle to pre accident condition. We offer rental car service to accommodate customers with transportation during repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (509)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for friendliness, professionalism, and making customers feel valued throughout the repair process. Communication is frequently highlighted as a strength, with customers appreciating being kept informed every step of the way. Timeliness is generally well-received, though some customers noted repairs occasionally took longer than initially estimated. A few customers mentioned minor issues after pickup, such as trim parts or door concerns, but noted these were promptly addressed. Overall, customers express high satisfaction and a strong willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... they all still continue decades later strive for surperb vehicle repairs for what every I've needed. I sure appreciate Cate's Shop for their professional ..." Read more
"... hundred percent pleased with the repairs to my Honda!! Cates did an amazing job! I highly recommend this shop! Great customer service, all very friendly and professional!!" Read more
"... times that I have needed Cates services, I am and was completely 100% satisfied with the quality work the did on my vehicle. They were also very thoughtful and ..." Read more
"Cates did an impeccable job and were great to work with. as usual"
"I was really satisfied with the outcome, and it was more than what I expected. They did a great job"
"... enough praise for Cates Auto Service! They provide excellent service and customer communication with everything they do! They are the only place I trust for my auto ..." Read more
"... sure that my repairs were done with quality in mind. They kept me informed every step of the way as well. Hand shakes and eye contact mean a lot when doing ..." Read more
"Took a little longer than expected, but I was kept informed of the progress at all times."
"Always great service. Awesome communication done well. Thanks so much"
"... that I am not familiar with body shop repairs, but a weekly update would have been appreciated. I had to call to get any updates although they were given quickly ..." Read more

My Experience

Great job on my car! Cant thank you enough Dave! 😊

My Experience

I'm very satisfied with them.

Likely to Recommend

Repair Quality

All very satisfied with the work they did

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

They were always nice and receptive whenever I inquired about my car. Went over and above to make sure everything was fixed. Have a 9 out of 10 due to the extended time it took longer than they would tell me after I inquired every week

Customer Service

Very courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Cates always does good work 👍

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was really satisfied with the outcome, and it was more than what I expected. They did a great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The mechanics opted not to use an inferior door they were sent and reordered it. They worked hard to get the car to us by the time we needed it for a wedding.

Customer Service

Office staff and Dave from body shop were very upbeat and personal. Focused on meeting our needs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with my experience with Cates!! Dan was fantastic to work with. If I ever need work done again, I will definitely choose Cates.

My Experience

Always great service. Awesome communication done well. Thanks so much

Likely to Recommend

Repair Quality

Good job all the way around

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good people

My Experience

Everything I have brought a car here, it has looked amazing when finished. Thank you!

Likely to Recommend

Repair Quality

Van looked great! Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I ❤️ Cates.

Likely to Recommend

Repair Quality

Customer Service

Everyone there treats you like family ❤️

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Cates did an impeccable job and were great to work with. as usual

Customer Service

great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just as at other times that I have needed Cates services, I am and was completely 100% satisfied with the quality work the did on my vehicle. They were also very thoughtful and compassionate through the whole process. God bless them all!

Customer Service

100% satified.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are to go-to business for anything body-shop related as far as we are concerned.

Repair Quality

Customer Service

Very communicative.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Amazing service, I have and will keep using them for years

My Experience

Thanks for a great repair. It was also a good surprise when I discovered you had done additional cleaning inside and out of the vehicle. Thanks !!!!!!

Likely to Recommend

Repair Quality

Nice job repairing my front end. Thanks, all good.

Customer Service

Friendly and welcoming.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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