Cates Body Shop

5.0 (502reviews)
100%
1215 S Q St,  Richmond,  IN  47374

Cates Body Shop is a family owned business that has been serving the community since 1946. Our goal is to provide excellent customer service while repairing your vehicle to pre accident condition. We offer rental car service to accommodate customers with transportation during repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (502)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for friendliness, professionalism, and making customers feel valued. Communication is frequently highlighted as a strength, with most customers appreciating being kept informed throughout the repair process. Timeliness is generally well-received, though a few customers noted repairs took longer than initially estimated. Some customers mentioned minor follow-up issues such as trim parts and door leaks, which were promptly addressed. Overall, customers express strong satisfaction and loyalty, with many stating they would not hesitate to return or recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... they all still continue decades later strive for surperb vehicle repairs for what every I've needed. I sure appreciate Cate's Shop for their professional ..." Read more
"... times that I have needed Cates services, I am and was completely 100% satisfied with the quality work the did on my vehicle. They were also very thoughtful and ..." Read more
"Everyone was equally engaged with making sure that my repairs were done with quality in mind. They kept me informed every step of the way as well. ..." Read more
"Cates did an impeccable job and were great to work with. as usual"
"Very satisfied with the work they done on my 2016 Equinox after it being wrecked. They were all very polite ..." Read more
"... sure that my repairs were done with quality in mind. They kept me informed every step of the way as well. Hand shakes and eye contact mean a lot when doing ..." Read more
"... enough praise for Cates Auto Service! They provide excellent service and customer communication with everything they do! They are the only place I trust for my auto ..." Read more
"Took a little longer than expected, but I was kept informed of the progress at all times."
"... that I am not familiar with body shop repairs, but a weekly update would have been appreciated. I had to call to get any updates although they were given quickly ..." Read more
"Everybody was friendly and helpful. I loved the updates so I knew where you were with repairs. If State Farm gets in touch feel assured I will ..." Read more

Likely to Recommend

Repair Quality

The mechanics opted not to use an inferior door they were sent and reordered it. They worked hard to get the car to us by the time we needed it for a wedding.

Customer Service

Office staff and Dave from body shop were very upbeat and personal. Focused on meeting our needs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with my experience with Cates!! Dan was fantastic to work with. If I ever need work done again, I will definitely choose Cates.

My Experience

Always great service. Awesome communication done well. Thanks so much

Likely to Recommend

Repair Quality

Good job all the way around

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good people

My Experience

Everything I have brought a car here, it has looked amazing when finished. Thank you!

Likely to Recommend

Repair Quality

Van looked great! Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I ❤️ Cates.

Likely to Recommend

Repair Quality

Customer Service

Everyone there treats you like family ❤️

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Cates did an impeccable job and were great to work with. as usual

Customer Service

great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Just as at other times that I have needed Cates services, I am and was completely 100% satisfied with the quality work the did on my vehicle. They were also very thoughtful and compassionate through the whole process. God bless them all!

Customer Service

100% satified.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They are to go-to business for anything body-shop related as far as we are concerned.

Repair Quality

Customer Service

Very communicative.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Amazing service, I have and will keep using them for years

My Experience

Thanks for a great repair. It was also a good surprise when I discovered you had done additional cleaning inside and out of the vehicle. Thanks !!!!!!

Likely to Recommend

Repair Quality

Nice job repairing my front end. Thanks, all good.

Customer Service

Friendly and welcoming.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience. Hope I don’t need you in the future but if I do I’ll be back.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and really easy to work with, will definitely continue to get all my auto needs done at cates!

Likely to Recommend

Repair Quality

Perfect customer service and super professional

Customer Service

Best service I’ve had

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly, worked very well with insurance in getting our car repaired.

My Experience

Very professional, thorough and honest

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone there is so helpful and always kept me updated. I wouldn’t use anyone else! Thank you ALL so much, my car looks great!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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