CARSTAR Gulley's Auto Body

4.8 (788reviews)
98%
320 N. EASTERN AVENUE,  Connersville,  IN  47331
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Shop AssistantSparkles

In operation 7 years.

Carstar Gulley's Auto Body and Towing is a locally owned and operated auto body shop that has been part of the Connersville, IN community for over 30 years. We provide excellent customer service and high quality repair work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (788)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team received strong recognition for outstanding customer service, with staff described as friendly, professional, and knowledgeable. Proactive communication through text updates and prompt responses to questions was frequently highlighted as a standout feature. Many customers were pleasantly surprised by complimentary interior and exterior detailing. Timeliness was largely positive, with numerous vehicles completed ahead of schedule. A few customers noted delays due to parts back-orders or insurance, and occasional minor issues with incomplete repairs or missing clips were mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... I picked my vehicle up, I was honestly impressed. It looked AMAZING inside and out and even smelled brand new. You can tell they take pride in their work and customer ..." Read more
"From my experience, carstar really takes care in the work they do, insuring satisfactory for the customer."
"Fair price, excellent work performed, timely, complete and doing more than promised or expected. Highly recommend this body shop."
"The repair job was great. I cannot even tell that the vehicle has had damage."
"... it the more I see wrong. The day I picked it up, my mudflap fell off and damaged a new tire that had been put on the car the week before I dropped it off to be worked ..." Read more
"It was ready 4 days earlier than promised. Excellent service."
"We were pleasantly surprised the car was completed a week earlier than what was predicted. We appreciated how the car looked on the outside ..." Read more
"A day before the deadline!"
"The repair took several days longer than estimated."
"They were amazing at listening to us, completing the work in a timely manner. They cleaned the inside and outside of our vehicle before they called us ..." Read more
"Cannot recommend CarStar in Connersville enough! They communicated so well through the entire process with both calls and text updates, which made everything so ..." Read more
"Excellent communication. We really appreciated the email updates."
"Office staff is very personable, communication is great, excellent workmanship on repairs, prompt turnaround time. Strongly recommend!"
"From the beginning they cut me involved with text messages and if I stop by with a question they had an answer and they did a ..." Read more
"Having updates along the way make me feel at ease that they took my car seriously"

Likely to Recommend

Repair Quality

I don't really know for sure. Since I didn't get a chance to have my car repaired.

Customer Service

Very friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Jeep was fixed well and clean too. !!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There is a small paint run/sag on door where paint needs sanded down and polished. I didn’t notice it till I got home.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic crew. Great experience. I would recommend to all.

Likely to Recommend

Great work great people

Repair Quality

No issues

Customer Service

Fantastic, friendly people. Staff was awesome to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I've only had it back for one day but so far everything looks good, and the cleaning job was outstanding! If I am ever in need of body repair again, this will be where I go to. Thank you all so much!

Likely to Recommend

Yes, absolutely.

Repair Quality

Carstar did an excellent job and it came back extremely clean, inside and outside.

Customer Service

Carstar kept me up to date on everything.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied, quick and good communication

Customer Service

Good communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Upon receiving the vehicle back.. We had to replace a rear wheel barring and replace wheel weights on the rear tires.. Also the rear tires was flat spotted..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My entire experience from start to finish was top notch! The staff are friendly and the work was excellent!

Likely to Recommend

Repair Quality

Great service

Customer Service

Great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This was a great experience. They were knowledgeable, gave great advice, and did excellent work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10/10 would recommend!

Repair Quality

Super nice and very accommodating. They worked with me and made the whole process quick and painless. Definitely would recommend. Thank you so much!

Customer Service

The people who worked there are so nice. Very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super, super nice and very accommodating! Thanks Shari and Jason!

My Experience

Great service. Very nice 👌

Likely to Recommend

Repair Quality

Expectations and process were clear. Communication was great. The text responses were timely/regular. The workmanship seems OK so far. I will say however that the paint color/sheen seems to be off when in certain lighting conditions. It is really only noticeable when you compare it to adjacent unpainted items.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I've already told alot of ppl.

Repair Quality

Your did a beautiful job & got it done quick.

Customer Service

She kept us informed every step of the way & was so sweet.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very nice! Unfortunately, car parts ordered from vendor were defective on several attempts, causing completion date to be extended several weeks. Not upset with Carstar, but I can’t say I was completely satisfied due to the extended time it took to get the vehicle back. Bumper looks brand new but was a little disappointed that the old Kia Emblem was put back vs. getting a new one, but overall, I would use Carstar again. Thanks you

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