M & S Body Shop Inc

4.9 (434reviews)
98%
2407 US Route 127 N,  Eaton,  OH  45320
See Photos

In operation 61 years.

M & S Body Shop is independent and locally owned auto body repair facility. M & S Body Shop thrives on customer service and quality work. Our main goal is to provide high quality repairs on a timely basis. We provide high level of communication to our customers throughout the repair process including text messaging, and email.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:30 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (434)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and attention to detail. Many highlight the seamless, stress-free experience from drop-off to pick-up, with staff going above and beyond to keep customers informed throughout the repair process. Repair quality is frequently described as flawless, with vehicles returned looking brand new, often cleaner than when dropped off. Timeliness is a strong point, with several customers noting their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns, including a delayed repair, a missed hose and valve issue, and one customer who felt communication updates were excessive - all noted directly from customer comments.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... people try to get a 5 Star rating. My opinion is that they went above and beyond. Everyone there was very nice and made sure that we were informed about the process ..." Read more
"... and always do great work! Love the people there! Car looks as good as new! Didnt have any issues and did not need to bring it back. My car looks brand ..." Read more
"... situation and you don't have to worry about anything. They awesome work on your vehicle and a timely manner. Very pleased." Read more
"As always great work, attention to detail is second to none. You make an unfortunate experience easy to work through. ..." Read more
"... communication and response time. Absolutely would recommend Fixed car as if it were new. They were very detailed every step of the way. Worked directly with state ..." Read more
"They kept me updated for the whole process It was ready 4 days before the original date They were very informative And actually gave me Advice ..." Read more
"It was ready several days before quoted time. Amazing. Great communication and response time. Absolutely ..." Read more
"... They took care of everything including rental car. Car was done quickly!" Read more
"Delayed Insulation rubber piece around passenger door not ..." Read more
"Great communication Only held up by delay of parts being shipped. Really appreciate the wonderful service. I would ..." Read more
"Communication at M & S Body shop is fantastic Truck was finished when expected."
"... above and beyond. Everyone there was very nice and made sure that we were informed about the process of what was going to be done. Thats why I would rate ..." Read more
"Too much. About 14 texts were not necessary. Just needed to know when it was ready. I never want another text from you ..." Read more
"Good service Great communication and follow up. Great job. For sure Great service and good communication"

My Experience

Took care of a warranty job. Looks good. Thank you!

Likely to Recommend

Repair Quality

Looks Great!

Customer Service

Top notch!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Left front bumper not attached right? Missed a snap? Bringing it in today as we spoke on phone about.

Customer Service

Great people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great group of repair people and ownership.

Likely to Recommend

Repair Quality

Wonderful shop to have your vehicle repaired

Customer Service

great leadership to work with the client

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional super nice an over all wonderful experience.

Likely to Recommend

Repair Quality

Great work

Customer Service

Very nice and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing to deal with and helped me navigate through everything being in an accident. Would recommend to anyone!

My Experience

Another great result! Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job

Likely to Recommend

100%

Repair Quality

Customer Service

It looks awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have in the past referred and will in the future refer M&S to everyone.

Repair Quality

M&S is an awesome company I highly recommend them for any repair for your vehicles.

Customer Service

Rachel is amazing she is very professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

First of all my name is Tim , not Evelyn . I had my 2015 equinox in for Repairs and was very satisfied with the work. The car looked as if it had never been damaged. We were very happy with the work that was done and would tell others of our good experience with your company.s

Customer Service

The secretary explained everything, down to the most minute detail, to us. It was a pleasure talking to her.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

What about cleaning my windows

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super great service.

My Experience

Likely to Recommend

I hate to be pestered.

Repair Quality

Go away.

Customer Service

I never want another text from you again

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

You guys made it super easy. 10/10!!!

Likely to Recommend

I wouldn’t recommend anyone else after the service I’ve received on both occasions

Repair Quality

Very customer oriented and very professional. Great communication.

Customer Service

Top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 434

Auto body shops nearby

view more shops in: Eaton  |  45320