Maaco Jonesboro - M2379

Likely to Recommend - 0.5/5.0 -

Never trust them with replacement parts quote for new install used

Repair Quality - 0.5/5.0 -

My rear was damaged but my original rear work great after the repair it The rearview camera is blurry and appears to be out of calibration. It is not functioning properly and needs to be repaired. The problem could be a defective camera or the wrong camera being installed. I spoke with a Maaco representative, and I was told that the liftgate they purchased came with the camera already installed. That is not an acceptable explanation. A defective rear view camera should not have been installed on my vehicle, regardless of how the liftgate was received.

Customer Service - 1.5/5.0 -

My car was in worse condition dirty

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bumper was installed correctly and paint matched perfectly

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Not to even paint a bike.

Repair Quality - 0.5/5.0 -

I am very disappointed with my experience at Macaco in Jonesboro I took my vehicle there on Saturday dropped it off after seeing the 799 paint special. I went in a couple dsys before to confirm before i brought my car. The lady told me I was good I left my vehicle. I did not hear back from them on Monday. Tuesday I received a call asking for my email address to receive my estimate so I'll tell her I did not need an estimate I just wanted the 799 special she said no I can't have that that's for two car door Vehicles only I said well that's not what the sign say the young lady stated I don't know why they have that sign. SOOOOOo I go into the email and look at the estimate I have two different estimates so I decide to leave my job AND go to Maaco about 4:10 get up there closed. So I try reaching the number no one answers that was supposed to be open till later. The next day I call and reach Terrell, he stated he will review my estimates that Wednesday morning and get back to me by close of business. Offff course I never heard anything back that Wednesday evening OR that Thursday so Friday I text Terrell he have the young lady reach out to me and when she reached out she was stating that she would send a new estimate she sends over this estimate which is totally different from all previous three prices and then she gets rude and tell me I need to decide or come pick up my vehicle. Your constant price changes lack of communication and failure to follow through has been very frustrating to advertise a paint job for $799 and providing multiple significantly higher estimates after, is very inconsistent. I believe this advertisement has been misleading and I also will be filing a complaint with the Better Business Bureau and I do have a photo of the advertisement it does not say 799 and UP. It CLEARLY says paint jobs for 799.

Customer Service - 0.5/5.0 -

Horrible

Returned Clean

My Experience - 5.0/5.0 -

Car repair was done correctly the first time. And looks brand new. Ty

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Staff was very professional took time to explain the procedure and costs

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

1000

Repair Quality - 5.0/5.0 -

The service very professional. The timing on return time no one can beat.

Customer Service - 5.0/5.0 -

The best

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Small areas of flat type of over spray. Im guessing a door was left open and killed the battery. The response to that problem was successfully attended, for which im grateful.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair was done before estimated time and looked great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with the completion of the job that was done in a timely manner.

Customer Service - 5.0/5.0 -

Very friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The paint job on my car was fabulous great job and great customer service

Customer Service - 5.0/5.0 -

Supper great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was outstanding & did a great job.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Recommending to everyone and we will always use MAACO on Jonesboro Rd

Repair Quality - 5.0/5.0 -

Communication, quick to work on and a pleasure to work with!

Customer Service - 5.0/5.0 -

Communication, quick to work on and a pleasure to work with!

Returned Clean

My Experience - 5.0/5.0 -

The work of the office staff and the repair staff is very nearly close to perfection. Please let everyone at the Jonesboro Maaco know how much I appreciate their hard work.

Likely to Recommend - 5.0/5.0 -

Will to everyone

Repair Quality - 5.0/5.0 -

Both the office staff and the repair staff did a phenomenal job. Please tell them I said thank you so much.

Customer Service - 5.0/5.0 -

See last comment

Returned Clean

My Experience - 5.0/5.0 -

Girl in front talked to me every step of the way

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It was fast and friendly.

Likely to Recommend - 5.0/5.0 -

Everyone should go there. The customer service is off the chain

Repair Quality - 5.0/5.0 -

Wonderful service

Customer Service - 5.0/5.0 -

Wonderful she kept me informed

Returned Clean

My Experience - 5.0/5.0 -

Marlena was EXCELLENT. Her communication and customer service was impeccable!

My Experience - 5.0/5.0 -

Thank U so much did a good job very satisfied

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The job was professionally done, I was satisfied with the results

My Experience - 5.0/5.0 -

Marlene was exceptional and ensured that everything was communicated clearly and ensured that my vehicle was completed in a timely manner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean