Mackin's Longview Auto Body

4.9 (3,073reviews)
99%
1320 12th Avenue,  Longview,  WA  98632

In operation 81 years, 13 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,073)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The team is widely commended for outstanding communication, including proactive text updates throughout the repair process, making customers feel informed and at ease. Timeliness is a standout strength, with many repairs completed ahead of schedule. Customers also highlight the seamless coordination of rentals and insurance, along with complimentary detailing as a pleasant bonus. A few customers noted concerns such as unexpected vehicle damage, missing trim pieces, and delayed completion, reflecting areas where customers felt the experience fell short.
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"... insurance companies though, they go above and beyond. Their customer service is excellent, something that you rarely get now days. They took care of lining up my rental, they communicated ..." Read more
"These folks were over the top with customer service and quality of work and efficiency. They took 100% care of everything for us and made ..." Read more
"Did an excellent job on the repair and the car was even detailed upon pick up great work. I hope we dont need you guys again but ..." Read more
"Mackin's consistently delivers. They communicate well, take care of their customers, and do impeccable work. I can't recommend them enough!"
"... vehicle are taken care of in the very best way. The workmanship is always perfect and the customer service is alway 5 star +!!" Read more
"They did an awesome job. Very professional and work was done faster than expected."
"... me know the process of my vehicle getting fixed. It was done way faster than I expected. That was very nice. I will definitely recommend you ..." Read more
"Got it back in record time."
"Great job in record time, thank you."
"... definitely recommend your shop to everyone from now on! Thank you for doing such great work so quickly!" Read more
"... have asked for. The customer service was five stars. I received constant updates on what was going on. I will recommend Mackins to everyone!! Thank you ..." Read more
"... They were friendly, polite, and professional. They constantly gave me update updates on my repairs and kept me involved in the process. Their repair work was impeccable, ..." Read more
"Excellent service. Excellent communication. Excellent work. Super friendly. Very fast. Overall pretty darn awesome."
"The shop was very communicative about the status of the repair. We were able to get in 2 days after the estimate ..." Read more
"U r always very helpful and courteous. I like that you keep in contact with me via text on the status of my vehicle. It is very nice and convenient that ..." Read more

My Experience

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My Experience

Everything was fantastic

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My Experience

We are happy with the repair, but disappointed with the communication breakdown between shop, USAA, and Enterprise rental agency.

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My Experience

Mackin’s Auto Body did excellent work in a very timely manner. I was very surprised to get a call that my car was finished and ready for pickup so quickly. They went above and beyond by cleaning my whitewalls, polishing my wheels, and my car looks brand new! Great job by all!

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Returned Clean

My Experience

Angela and the young lady at the front desk took good care of me. I really appreciate them!

My Experience

Always updating on progress. Very helpful with coordinating rental car during repairs.

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My Experience

Absolutely wonderful experience! I will definitely recommend your shop to everyone from now on! Thank you for doing such great work so quickly!

My Experience

My Experience

I am so pleased with the car and you all did such a great job. Please make sure that everybody knows that i'm so happy with it. And I just have to say thank you for how great it looks. Thank you so much for washing it and doing the inside looks beautiful.

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I'm telling everybody

Repair Quality

The repair looked amazing and the staff were just so nice, very communicative, and helpful. I just appreciate everything they did.And I just have to say, i'm telling everybody to go to Mackins !!!

Customer Service

Amazing

Returned Clean

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Great customer service! Kept me updated the entire duration of my car being repaired. They went above and beyond to get my car back to me. Thank you.

Customer Service

Amazing!

Returned Clean

My Experience

Everyone was friendly and my car was in and out in a timely manner. I was happy to get my car back clean and looking brand new! The process was so easy making things a breeze

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My Experience

Good communication. Did not expect but my interior was cleaned. Lost garage door opener was found 😊.

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