Mackin's Longview Auto Body

4.9 (3,053reviews)
98%
1320 12th Avenue,  Longview,  WA  98632

In operation 81 years, 13 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,053)

Customers say
Overall Customer Satisfaction
Customers consistently praise Mackins Auto Body for delivering exceptional service across all aspects of the repair experience. Feedback highlights outstanding customer service, with staff described as professional, friendly, knowledgeable, and genuinely caring. The quality of repairs is frequently commended, with many customers noting their vehicles looked brand new upon return, often accompanied by a complimentary interior and exterior detail. Timeliness is a recurring strength, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also appreciate the seamless communication through text updates and proactive coordination with insurance and rental car companies. A small number of customers noted concerns such as unexpected vehicle damage or minor delays, reflecting areas customers feel could be refined.
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"I cannot begin to say how impressed I am with the repairs you made to my car. Not only does the paint job look ..." Read more
"Mackin's consistently delivers. They communicate well, take care of their customers, and do impeccable work. I can't recommend them enough!"
"... insurance companies though, they go above and beyond. Their customer service is excellent, something that you rarely get now days. They took care of lining up my rental, they communicated ..." Read more
"These folks were over the top with customer service and quality of work and efficiency. They took 100% care of everything for us and made ..." Read more
"... your vehicle are taken care of in the very best way. The workmanship is always perfect and the customer service is alway 5 star +!!" Read more
"They did an awesome job. Very professional and work was done faster than expected."
"Great job in record time, thank you."
"... nothing that doesn't look like it was done right and it was done sooner than expected. Good job team Mackin,s." Read more
"Before the original time given."
"... different auto shop. Mackins quoted me three days. Mackins got the job done in record time and even had time to wash the exterior and clean the interior. It was a nice ..." Read more
"Your professionals communicated with me through the entire process and the vehicle was delivered exactly on time"
"... have asked for. The customer service was five stars. I received constant updates on what was going on. I will recommend Mackins to everyone!! Thank you ..." Read more
"Very friendly staff, kept in frequent contact re progress, cant tell there was ever a scrape on it, returned even cleaner than when I took it home from ..." Read more
"Thank you for doing such a great job. I like the text messages letting me know the process of my vehicle getting fixed. It was done way faster than I expected. That was ..." Read more
"Excellent service. Excellent communication. Excellent work. Super friendly. Very fast. Overall pretty darn awesome."

My Experience

U r always very helpful and courteous. I like that you keep in contact with me via text on the status of my vehicle. It is very nice and convenient that u work with enterprise

Likely to Recommend

I have recommended them alot

Repair Quality

Everyone was very courteous and nice. Very handy Thats they worked with enterprise

Customer Service

Very convenient with the texting

Returned Clean

My Experience

The staff couldn't have been more friendly and personable, especially Angela.

My Experience

My Experience

Good communication. Did not expect but my interior was cleaned. Lost garage door opener was found 😊.

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My Experience

Appreciate the car you took on a job well done

Likely to Recommend

No complaints

Repair Quality

Seems to be repaired fully and sufficient. Thank you

Customer Service

Always kind when I’d call to check on progress

Returned Clean

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My Experience

They got my car done super fast and did a great job on it. They even cleaned and vacuumed the inside which I wasn't even expecting. They were really friendly and kept me informed on their progress.

My Experience

The process from start to finish of getting my Jeep repaired was smooth and hassle free. The work that was done looks great.

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My Experience

I appreciate the customer service and I have gotten nothing but outstanding customer service since I came in.

My Experience

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My Experience

Angela was amazing. Up to the minute notifications regarding the repairs that were being done and the overall status of my pickup.

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My Experience

Everyone at Mackin’s treated me as if I was the most important customer of the year. Angela Gendron, in particular, took very good care of me and explained every bit of the repair process and educated me about damage when a deer and a car meet. The Mackin’s team completed the repair in 7 days which completely astonished me. The communication with my insurance company was fast and painless. Mackin’s pretty much took care of everything and reduced my stress by a considerable degree. I picked my car up today and it looked beautiful. Everything was repaired and working again, dents were gone, and pieces that were hanging off the car were put back in place. The best thing is they took care of a DIY repair I did years ago (I was hoping they weren’t going to notice it) and you cannot tell that anything ever happened there. They professionally fixed my kludgy repair. I was happily surprised and very grateful. 10/10 experience at Mackin’s. I will be recommended them to anyone who asks. And Angela, thank you for taking very good care of me. I never worried at all.

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I’ve had to use you twice in the last year for no fault claims and both times have been good.

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Returned Clean

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My Experience

My Experience

From the moment I spoke with Darrell on the phone to see if Mackin's was the right shop to repair my damaged vehicle, I knew I was in good hands. From my first conversation with him, to Angela keeping me informed throughout the repair process, to picking up my beautifully repaired vehicle, I felt comfortable and confident every step of the way. Angela kept me updated on the progress of the repairs and patiently answered my questions about the insurance process, which gave me great peace of mind. When my vehicle first arrived, Darrell took the time to meet with me personally to discuss the damage and explain the repair process. I truly appreciated his professionalism, knowledge, and kindness. I also had the pleasure of speaking with one of the technicians who proudly showed me the detailing he had completed after the repairs. His pride in his work was evident, and my vehicle looked absolutely beautiful. It was clear that everyone at Mackin's genuinely cares about the quality of their work. My heartfelt thanks go to every technician, painter, detailer, and member of the repair team who worked on my vehicle. Your craftsmanship and attention to detail are greatly appreciated. I highly recommend Mackin's Auto Body to anyone needing collision repairs. Their professionalism, communication, quality workmanship, and genuine care for their customers truly set them apart. Thank you for a job exceptionally well done! Paula L.Clatskanie, Oregon

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Repair Quality

I was very grateful to have my car done at Mackin's Auto Body. From the moment that I talk to Darrel on the phone to see if they would be the right match for me, to the moment my Toyota Highlander Limited Platinum 2018 repairs were completed, I can say nothing but positive things about this company. Working with them help decrease my stress after being involved in an accident. Every question that I had they answered patiently and clearly which really helped the stress that I was feeling about having my vehicle repaired. I had taken my vehicle prior, when it had some damages to a different body shop, that I cannot say I felt very positive about. But Mackin's Auto Body help me regain my confidence that my vehicle would be taken care of correctly. Angela kept me updated through the whole process and it was completed sooner than I thought it would be. I am very grateful to Angela, Darrell and all of the expert auto body technicians who did an excellent job. Thank you so much....Paula L

Customer Service

Returned Clean