Mackin's Longview Auto Body

4.9 (3,063reviews)
98%
1320 12th Avenue,  Longview,  WA  98632
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In operation 81 years, 13 years at this location.

Our mission is to lead the industry in quality, integrity, technology and productivity achieved through a genuine relationship and concern for our customers, employees, vendors and insurers without compromise of our values or product. To improve our community through our business development, employee growth and philanthropy. Above all, we strive to provide a service to our customer that is unparalleled in the collision repair industry.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 12:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,063)

Customers say
Overall Customer Satisfaction
Customers consistently praise Mackins Auto Body for delivering exceptional service across all aspects of the repair experience. Feedback highlights outstanding customer service, with staff described as professional, friendly, knowledgeable, and genuinely caring. The quality of repairs is frequently commended, with many customers noting their vehicles looked brand new upon return, often accompanied by a complimentary interior and exterior detail. Timeliness is a recurring strength, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also appreciate the seamless communication through text updates and proactive coordination with insurance and rental car companies. A small number of customers noted concerns such as unexpected vehicle damage or minor delays, reflecting areas customers feel could be refined.
AI-Generated from reviews written in the last 12 months
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"I cannot begin to say how impressed I am with the repairs you made to my car. Not only does the paint job look ..." Read more
"Mackin's consistently delivers. They communicate well, take care of their customers, and do impeccable work. I can't recommend them enough!"
"... insurance companies though, they go above and beyond. Their customer service is excellent, something that you rarely get now days. They took care of lining up my rental, they communicated ..." Read more
"These folks were over the top with customer service and quality of work and efficiency. They took 100% care of everything for us and made ..." Read more
"... your vehicle are taken care of in the very best way. The workmanship is always perfect and the customer service is alway 5 star +!!" Read more
"They did an awesome job. Very professional and work was done faster than expected."
"Great job in record time, thank you."
"... nothing that doesn't look like it was done right and it was done sooner than expected. Good job team Mackin,s." Read more
"Before the original time given."
"... different auto shop. Mackins quoted me three days. Mackins got the job done in record time and even had time to wash the exterior and clean the interior. It was a nice ..." Read more
"Your professionals communicated with me through the entire process and the vehicle was delivered exactly on time"
"... have asked for. The customer service was five stars. I received constant updates on what was going on. I will recommend Mackins to everyone!! Thank you ..." Read more
"Very friendly staff, kept in frequent contact re progress, cant tell there was ever a scrape on it, returned even cleaner than when I took it home from ..." Read more
"Thank you for doing such a great job. I like the text messages letting me know the process of my vehicle getting fixed. It was done way faster than I expected. That was ..." Read more
"Excellent service. Excellent communication. Excellent work. Super friendly. Very fast. Overall pretty darn awesome."

My Experience

Always updating on progress. Very helpful with coordinating rental car during repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Absolutely wonderful experience! I will definitely recommend your shop to everyone from now on! Thank you for doing such great work so quickly!

My Experience

My Experience

I am so pleased with the car and you all did such a great job. Please make sure that everybody knows that i'm so happy with it. And I just have to say thank you for how great it looks. Thank you so much for washing it and doing the inside looks beautiful.

Likely to Recommend

I'm telling everybody

Repair Quality

The repair looked amazing and the staff were just so nice, very communicative, and helpful. I just appreciate everything they did.And I just have to say, i'm telling everybody to go to Mackins !!!

Customer Service

Amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great customer service! Kept me updated the entire duration of my car being repaired. They went above and beyond to get my car back to me. Thank you.

Customer Service

Amazing!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly and my car was in and out in a timely manner. I was happy to get my car back clean and looking brand new! The process was so easy making things a breeze

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Good communication. Did not expect but my interior was cleaned. Lost garage door opener was found 😊.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff couldn't have been more friendly and personable, especially Angela.

Likely to Recommend

Repair Quality

SUPER!

Customer Service

Angela is great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

My Experience

U r always very helpful and courteous. I like that you keep in contact with me via text on the status of my vehicle. It is very nice and convenient that u work with enterprise

Likely to Recommend

I have recommended them alot

Repair Quality

Everyone was very courteous and nice. Very handy Thats they worked with enterprise

Customer Service

Very convenient with the texting

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Appreciate the car you took on a job well done

Likely to Recommend

No complaints

Repair Quality

Seems to be repaired fully and sufficient. Thank you

Customer Service

Always kind when I’d call to check on progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They got my car done super fast and did a great job on it. They even cleaned and vacuumed the inside which I wasn't even expecting. They were really friendly and kept me informed on their progress.

My Experience

The process from start to finish of getting my Jeep repaired was smooth and hassle free. The work that was done looks great.

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