Mark Payne Collision Center

4.9 (334reviews)
100%
209 S. 5th St,  Garland,  TX  75040

In operation 22 years.

Mark Payne Collision is family owned and operated that has been in business since 2004. We strive to give our customers the highest level of customer service and repair quality possible.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (334)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional communication throughout the repair process, with regular updates and clear explanations at every step. The quality of repairs receives outstanding feedback, with many customers noting their vehicles look brand new after service. Professional customer service is frequently highlighted, with staff described as friendly, helpful, and customer-oriented. Timeliness is generally strong, with many repairs completed on schedule or even ahead of promised dates. The shop demonstrates excellent attention to detail, particularly with paint matching and factory parts approval. Several customers mention the hassle-free experience and professional handling of insurance matters. A few minor issues were noted, such as occasional sensor problems that were quickly resolved, and some rattling concerns in one case.
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"You cannot tell my car was damaged"
"... now and they're always professional and respectful. Great work, can't tell anything ever happened." Read more
"Great customer service and workmanship. If there is ever a need for body work, I will definitely ..." Read more
"Their paint jobs are amazing! Simply awesome body work! I am completely and thoroughly satisfied with the ..." Read more
"... parts to come in. But when all of the parts came in , they said that it would be ready on Wednesday and it was." Read more
"Promise was good and delivery was high in that the work was finished early!"
"My vehicle was delivered on time as promised!"
"I was surprised how fast they were able to fix my car."
"They delivered on time. Took care of the repairs while I was on vacation."
"I received several calls keeping me updated on the status of my car."
"They texted me regularly"
"... was never made to feel like I was bothering anyone. They kept me very well informed." Read more
"Extremely punctual and kept great communication about my vehicle"

Likely to Recommend

Repair Quality

I have used Mark Payne several times over year & have always gotten excellent service. I highly recommend this shop!!!

Customer Service

My Experience

These guys are the absolute best. Whenever I picked up my vehicle, it was flawless! The staff is very kind, and they do an outstanding job. Thanks so much, y’all!🙂

Likely to Recommend

Repair Quality

Customer Service

My Experience

We are so pleased with our “new and shiny” car. Every area that was damaged looked perfect again. The management team we worked with, Marcus and Paul, were very helpful, responded quickly when we called, and explained all our questions professionally and clearly. We would gladly recommend Mark Payne Collision to our friends! Thank you!

Likely to Recommend

Repair Quality

I already commented on a survey from you. Thanks

Customer Service

Likely to Recommend

Repair Quality

Can't even tell the vehicle was repaired. All the staff I had contact with were courteous. Insurance claim was not a hassle.

Customer Service

My Experience

Mr.Payne and his team handled all issues from the start; kept me in the loop with notifications. Very pleased with the knowledge, professionalism and quality of work performed!

My Experience

My Experience

Mark Payne always does an excellent job on repairing my car

My Experience

We have been taking our vehicles here for years and they never disappoint! Professional and always do what they say they are going to do! I highly recommend them to anyone needing body work and repairs!

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

They always do a great job!

Likely to Recommend

Repair Quality

The service are very good

Customer Service

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

a good job

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great job Thank you

Customer Service

Great job !!! Thank you

My Experience

Likely to Recommend

Repair Quality

Extremely punctual and kept great communication about my vehicle

Customer Service

Returned Clean

My Experience

I have used Mark Payne Collision four times now and I would not think of taking my car anywhere else!!

Likely to Recommend

Very happy with the overall experience

Repair Quality

Repair were great and the people were very nice.

Customer Service

Very friendly

My Experience