Maryland Collision Center Owings Mills

My Experience - 5.0/5.0 -

Great Work

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kept me updated and work was efficient and well done.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Very satisfied 😘❤️🙏🏾

Likely to Recommend - 5.0/5.0 -

Would definitely use and refer in the future!

Repair Quality - 5.0/5.0 -

Did a fantastic job! Whole process was super easy and very professional. Will definitely use/refer you in the future! They even washed and cleaned my car before pick up. Very happy with your services!! Thank you again!!!

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

I was disappointed and dissatisfied with the communication and professionalism that Maryland Collison Center displayed the over month timeframe that they had my vehicle in for repair. The provided inaccurate information surrounding timing of my vehicle on 3 occurrences and told the insurance company that my vehicle repairs were complete when they had not been completed. When I spoke to the manager regarding my concerns he took no responsibility and put it on the other employees and he used profanity as he address the associates. He was not happy to have to provide a resolution to an already negative customer experience. He also contradicted himself and provide invalid information regarding my repair details and time of delivery. I was called to the repair shop on and told my vehicle was ready only after inspection that the work had not been completed and what had been completed was not done correctly. The front desk provided me with an invoice and my keys and upon inspection the exhaust that was supposed to be replace had not been and the trailer cover was not flush. When asked what was going on no one could provide a clear answer. Statefarm was told the car was repaired and funds were release. This was just blatant dishonesty. I was told that I would get my vehicle the next day and didn’t get my vehicle until a week later. This experience was totally unexpected and disappointing.

Customer Service - 1.0/5.0 -

Poor communication, poor professionalism and dishonest.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Would definitely recommend.

Repair Quality - 5.0/5.0 -

Great experience.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team did a great job on our rear bumper. It looks good as new and the team was very communicative so we knew how it was tracking. Got the job done in less time than expected and on budget. Huge thanks!

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Was forced to pay for fees that insurance would not pay, for an accident o was not at fault for. What you charge insurance should not be made to be your customers responsibility. Foot the bill and take care of it amongst you guys

Customer Service - 1.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very nice work and will definitely used you again if I need some more repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Would have given you a 10 but had to wait forty five minutes to get my vehicle back

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paint repairs were completed as requested and service was stellar!

Customer Service - 5.0/5.0 -

Tim was great to work with!

Returned Clean

My Experience - 0.0/5.0 -

Completely unsatisfying The work on my car is incomplete

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

At a glance, my vehicle looked just as it did before being scratched which.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I boast about the service all the time.

Repair Quality - 5.0/5.0 -

I was pleased that the repair was completed ahead of initial date provided. I also appreciated the text updates.

Customer Service - 5.0/5.0 -

Extremely pleased. One employee even took the time to suggest a way that might help prevent my car from being broken into in the future.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great!

Customer Service - 5.0/5.0 -

Sarah was extremely helpful on the front end

Returned Clean

My Experience - 5.0/5.0 -

Great price. And so far so good. Mirror works fine.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

minus one point for the length of time the car stayed in the shop

Customer Service - 5.0/5.0

Returned Clean