Maryland Collision Center Parkville

Likely to Recommend - 5.0/5.0 -

They take pride in there work

Repair Quality - 5.0/5.0 -

Great job on the car

Customer Service - 5.0/5.0 -

Showed he cared about the job

Returned Clean

My Experience - 5.0/5.0 -

Everyone was great, very communicative, they had the process streamlined with rental and the insurance company. The truck looks great I did the detail and I am super satisfied and appreciate the time they took.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0 -

We’re very understanding throughout the beginning process but once returning my vehicle they delayed many times and couldn’t properly work on everything.

Customer Service - 3.5/5.0 -

We’re very understanding throughout the beginning process but once returning my vehicle they delayed many times and couldn’t properly work on everything.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

excellent service

Customer Service - 5.0/5.0 -

excellent service

Returned Clean

My Experience - 5.0/5.0 -

Im really amazed at the work you did, the paint is a perfect match too! The progress updates were greatly appreciated through the process as well Thank you for your help through a really rough time, will be sure to recommend y'all to others in need

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service. Fast work, great communication. Much appreciation for the team.

My Experience - 0.0/5.0 -

I paid $45 extra to clean car inside but it’s all mud inside 0% satisfied about that .

Likely to Recommend - 3.0/5.0

Repair Quality - 2.5/5.0 -

The repair was good, only I had to remind the technician/mechanic to fit some of the items when I was picking up. Had I picked up the car without carefully inspecting it I would have walked away with those and incomplete repair.

Customer Service - 4.5/5.0 -

The front desk was excellent.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick repair, friendly and helpful staff and reason pricing.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I would like to express that I am not satisfied with the repairs done to my truck. When I arrived, I asked the person who received my truck whether the damaged parts had been replaced. She told me that they had not been replaced and that they had only been repaired. Unfortunately, after seeing the truck, it appears that this was correct. However, when another employee returned my truck to me, he told me that the parts had been replaced. If the part had actually been replaced, there should not be a dent in the same area that was supposedly replaced. I was also told by another person that the insurance company had authorized non-original parts. I would like clarification about exactly what parts were replaced, what parts were repaired, and what type of parts were used. I am not satisfied with the way the repair was completed, and I would appreciate it if someone could inspect the truck again and explain what was done.

Likely to Recommend - 0.5/5.0 -

Based on my experience, I would definitely not recommend this repair shop. My main concerns are the lack of transparency and the fact that I do not feel they made enough effort to make sure the job was done properly. Considering the amount they charge for their services, I expected a much higher level of workmanship and attention to detail. Unfortunately, the final result did not meet my expectations, and the main issue with my vehicle was not properly resolved. For that reason, I would not feel comfortable recommending this shop to other people.

Repair Quality - 1.5/5.0 -

I would like to express my complete dissatisfaction with the repair of my vehicle. When I went to pick it up, I specifically asked if the damaged parts had been replaced, and the person who assisted me told me that they had not been replaced and that they had only been repaired. Later, when the vehicle was taken back to the shop, I was told that, according to what had been discussed with the insurance company, the part had actually been replaced, but that it was supposedly a low-quality part that did not fit my vehicle properly, which was why it ended up looking the way it does. The problem is that the repair was not done correctly. The area was left uneven and dented, and there were two noticeable areas that were still sunken. Regardless of whether the part was repaired or replaced, I believe the work should have been completed properly. However, what bothers me the most and leaves me dissatisfied is the lack of transparency and the conflicting information I received. First, I was told that no parts had been replaced, and later I was told the opposite. When I tried to get more information, the woman who initially assisted me no longer wanted to provide any details and told me to speak with the person handling my case. For all of these reasons, I am very dissatisfied—not only with the result of the repair, but especially with the way the situation was handled. I feel that I was not given honest and consistent information about what was actually done to my vehicle

Customer Service - 1.5/5.0 -

I would like to express my complete dissatisfaction with the repair of my vehicle. When I went to pick it up, I specifically asked if the damaged parts had been replaced, and the person who assisted me told me that they had not been replaced and that they had only been repaired. Later, when the vehicle was taken back to the shop, I was told that, according to what had been discussed with the insurance company, the part had actually been replaced, but that it was supposedly a low-quality part that did not fit my vehicle properly, which was why it ended up looking the way it does. The problem is that the repair was not done correctly. The area was left uneven and dented, and there were two noticeable areas that were still sunken. Regardless of whether the part was repaired or replaced, I believe the work should have been completed properly. However, what bothers me the most and leaves me dissatisfied is the lack of transparency and the conflicting information I received. First, I was told that no parts had been replaced, and later I was told the opposite. When I tried to get more information, the woman who initially assisted me no longer wanted to provide any details and told me to speak with the person handling my case. For all of these reasons, I am very dissatisfied—not only with the result of the repair, but especially with the way the situation was handled. I feel that I was not given honest and consistent information about what was actually done to my vehicle

Returned Clean

My Experience - 5.0/5.0 -

I'm pleased with the repairs and happy that the job was completed in a timely manner. Everyone I dealt with was professional and courteous.

My Experience - 5.0/5.0 -

My experience from receiving the quote, to picking up the car when the work was completed, was outstanding. I was very impressed with the friendliness, professionalism, and how knowledgeable everyone I encountered was. Great job to everyone at MD Collision Center.

Likely to Recommend - 5.0/5.0 -

I already have written 2 positive reviews and have told several friends of my wonderful experience. I would absolutely recommend MD Collision center!

Repair Quality - 5.0/5.0 -

Everything was terrific! From the appointment when I received the quote, to dropping the car off, to the excellent work that was done…..each person was professional, pleasant, and knowledgable.

Customer Service - 5.0/5.0 -

Each person was wonderful! Very pleasant and knowledgeable!

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Do away with jobs

Returned Clean

My Experience - 5.0/5.0 -

This team was so helpful and professional from the second I drove onto the property . Someone met me and moved my car out of the way for me, office staff very friendly and helpful. Received updates all week also .Same treatment when I picked up my car which was good as new!! My State Farm recommended this company and I am grateful for that!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean