Masterpiece Collision

4.5 (1,184reviews)
91%
144 Route 4,  Paramus,  NJ  07652
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,184)

Likely to Recommend

Repair Quality

Customer Service

G was excellent!

Returned Clean

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Returned Clean

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My Experience

My Experience

Everyone there was very helpful and explained everything to me. I had a walker in my trunk and one of the lifted it out of my rental car and back into my car. He waited for me to get into my car to make sure I was ok. Kathy at desk was extremely nice. My car looks great. I would highly recommend them for your car repairs.

Likely to Recommend

Repair Quality

Car repair looks great and everyone there was extremely helpful and nice. I would definitely recommend them.

Customer Service

Check in was fast and easy and the car was ready on time. Great personnel.

Returned Clean

Likely to Recommend

Repair Quality

Good service just a lot of delays

Customer Service

Likely to Recommend

Very good shop except for issues addressed in first question.

Repair Quality

The work was excellent and the people are very, very nice and accomodating. The only problems were the following: 1. The shop told you (twice) that the car was finished when in fact it was not. This caused confusion with the rental car company. 2. The delay was caused by a problem in getting a certain person to come to the shop to do one final adjustment. I don't think that this should be the case.

Customer Service

Likely to Recommend

Ppor customee. Service

Repair Quality

Poor communication

Customer Service

Poor communication

Likely to Recommend

Repair Quality

I’m satisfied with the work they did but my car is still not fully fixed. The bottom piece is missing. Apparently the part is on back order on Audi’s side so this isn’t a shop issue. However, very frustrating my car is still not fully fixed.

Customer Service

Nice people at the shop. I do call for updates on the piece and they will give me any update which is mostly no update bc the part is still on back order

My Experience

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Repair Quality

Looks like they did a nice job

Customer Service

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I was very pleased with your work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

One side panel became loose again and I have to go back next week.

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Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

The work was done quickly and it looks great!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean