Masterpiece Collision

4.5 (1,184reviews)
91%
144 Route 4,  Paramus,  NJ  07652
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • MasterCard
  • Visa
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (1,184)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied with the repair on my XC90. I can’t even tell it was in an accident.

Customer Service

They were friendly and professional.

Returned Clean

Likely to Recommend

Repair Quality

This is the second time we deal with them and both times we left completely satisfied. In fact we chose to use them again.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

It cost more than what was estimated at the beginning and it took two weeks to get the car back.

Repair Quality

A good quality umbrella is missing from the trunk after the body shop's work on my car.

Customer Service

It took me several calls urging the personnel of the body shop for the repair work to be done expeditiously.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I was pleased to know that this was a Volvo certified service provider.

Repair Quality

The work was completed in a timely manner and the customer service was excellent.

Customer Service

Eileen was thorough and made the process manageable.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very easy to work with. Kept me in the loop the whole time

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Customer service was great! Communication was great! Worked seamlessly with our insurance so we had no complaints! Except for the phone tree: It’s just difficult to get someone on the line. Once we connected it, no issues!

Returned Clean

Likely to Recommend

Repair Quality

Very professional and friendly, easy to work with. I would definitely refer them.

Customer Service

Good experience, sent progress updates. I would use them again.

Returned Clean

Likely to Recommend

Repair Quality

Very considerate

Returned Clean

Likely to Recommend

Repair Quality

They made the car look brand new!!

Customer Service

Very friendly and accommodating. Kept me updated the entire duration.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Take too long to repair, almost one month

Customer Service

Less update

Likely to Recommend

I have mixed feelings, obviously. The big draw is your association with State Farm that is intended to make the process smoother and quicker... but not sure it really was any quicker than a non-associated shop would have been, even if a separate inspection by State Farm were needed.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The team went above and beyond to accommodate our needs. They went out of their way to minimize the time we would be without our car during repairs.

Customer Service

Returned Clean