Masterpiece Collision
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- MasterCard
- Visa
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excelente Job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good
Repair Quality - 5.0/5.0 -
My rt headlight is bad not bad when brought it in.some spots a little rough but over all good a key ring was taken don't know if anything else was taken went through the front inside.
Customer Service - 5.0/5.0 -
Good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very profesional, I was able to pick up my card the day they had scheduled. Process was very smooth. Will recommend to all my family and friends.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
All the repairs needed were complete, but an hour after receiving the car back, I got a sensor issue where my road assist functions were disabled
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was done on time.
Customer Service - 5.0/5.0 -
Explained everything in detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
When I went to pick up the car, the repair was incomplete, and the damages were still visible. One of the headlights was not replaced, the dent in the front was still there and the bumper was not aligned with the base. However, when those were pointed out, the car was taken back and repaired completely. The rep, Matt was so wonderful throughout the whole process.
Customer Service - 4.5/5.0 -
Matt was very helpful, professional and helpful. He was readily available while other reps would sit at their desks not even acknowledge that someone had walked in the office.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your performance is awesome thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
No problems at all
Repair Quality - 5.0/5.0 -
They are real professionals and informative.
Customer Service - 5.0/5.0 -
Always responding fast and accurate
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All representatives were excellent. And this is a very important aspect of the transaction.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for all that you did! Really appreciate it!
Customer Service - 3.5/5.0 -
Everyone is great, except for one woman who often calls/answers the phones. I’ve not seen her in Englewood, so I’m guessing that she’s in the Paramus location. When my car was ready for repair (this happened more than once), she called to let me know but vm full, so she could leave no message. She called again some other times but I was busy working and did know her phone #, so I didn’t realize that I should call anyone back (thought it was spam). This would normal be a nonissue because this in this day and age, people email or text. She did neither. So if someone works like me, and doesn’t know who’s calling, I can end up waiting weeks when car is ready for repair (or repaired). And that is what happened (more than once). When I found out and asked about emailing me, she said that they don’t have my email address (which is untrue as I’ve been a customer many times and have received many emails of estimates, etc) But all this is not the end of the world - the thing that really bothered is that she was rude when we spoke. I was speaking softly, kindly, politely … and even before I could ask why she didn’t email me, she was accusatory - mad that I hadn’t answered phone and had full vm inbox. Meanwhile, it was her fault for not emailing or texting. And there is no reason to speak in rudely. I spoke kindly. Plus, I’m the customer. I too have clients. And I speak to them quite well. I would never tolerate any of my workers speaking to a client in a disrespectful way. I’ve had issues with my car and delayed calling the office because I don’t want to speak to her. Sometimes, I’d even rather show up and see if someone there can help, even though this takes more time. (Perhaps she has the “NJ” way and doesn’t realize that she’s being rude. I grew up in queens in the 80s/90s, so I get this rougher way. But this is a different time and place. And even by the 80s NYC standard, she wasn’t nice to me.) Aside from her, you have AMAZING people at your shop. I’ve never dealt with Paramus (except perhaps with that woman), but Englewood is fantastic!