Mb Collision - Chatsworth

4.7 (112reviews)
95%
20944 ITASCA STREET,  Chatsworth,  CA  91311
Bot
Shop AssistantSparkles

In operation 19 years.

At MB Collision Centers, we are customer focused and firmly believe in trust and good communication. This principle has helped us maintain exceptional customer service and successfully run several collision repair shops throughout the years. Our collision repair centers are factory certified and are constantly tested to maintain those certifications. By employing the most skilled technicians who are experts in their field, we guarantee you will receive the highest quality collision repairs in the area. We take over the collision repair process from start to finish. We talk to your insurance, help set you up with a rental, and keep you updated throughout the entire repair process. On top of that we also work on all makes and models! If you are looking for collision repair find our nearest collision center below and give us a call or request a free online estimate. We look forward to helping you!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterpriseยฎ
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
Mercedes-Benz
Mercedes-Benz Elite
Mercedes-Benz Sprinter

Reviews (112)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. The level of professionalism and attentiveness stood out across numerous reviews. Communication was frequently highlighted as a strength, with customers appreciating regular text updates and prompt responses to questions. Timeliness was largely viewed positively, with several customers receiving their vehicles ahead of schedule. Customers also valued the assistance provided with insurance and rental car coordination. Areas noted for improvement, directly from customer comments, include inconsistent status updates requiring follow-up calls, occasional delays beyond promised timelines, and isolated concerns about incomplete interior reassembly upon vehicle return.
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"Super helpful and excellent customer service"
"MB collision service was amazing! They repaired my car so fast and perfectly. It couldnt be better."
"... They repaired the bumper, repainted the door, and the result is flawless. Im completely satisfied with their craftsmanship!" Read more
"... earlier than I had expected, and when I picked it up, it not only looked brand new, but it was sparkling clean! It is my pleasure to give this business my highest ..." Read more
"5. I was surprised that the backseat was left totally opened, exposing the battery! This should not happen if someone bothered to inspect ..." Read more

Likely to Recommend

fully satisfied

Repair Quality

Customer Service

fully satisfied

My Experience

found eneven gaps on side corners of rear bumper repair

My Experience

It took longer then expected no fault from MB. The work spoke for itself and worth the wait. My car looks brand new and they did an excellent job.

My Experience

I am totally satisfied with the job that was done on my Toyota Camry at MB Collision. The communication with Mr Eric was always on pointโ€ฆ. Thank you so much . I will most certainly recommend my family and friends to MB Collision . Thanks again ๐Ÿ™๐Ÿพ๐Ÿ‘๐Ÿพ๐Ÿ‘๐Ÿพ๐Ÿ™Œ๐Ÿพ๐Ÿ’ƒ๐Ÿพ๐Ÿ’ƒ๐Ÿพ๐Ÿ’ƒ๐Ÿพ๐Ÿ’ƒ๐Ÿพโค๏ธ

Likely to Recommend

Repair Quality

Customer Service

My Experience

I had a great experience with MB Collision. Iโ€™m so glad I picked you guys as my shop of choice to get my car fixed. I also want to give a special thanks to Eric who assisted me through out the process and had my car ready and sooner than expected. Thank you guys!

Likely to Recommend

You guys are the best!!

Repair Quality

Car looks like nothing ever happened.

Customer Service

Excellent customer service. Special thanks to Eric who was very professional and has excellent customer service experience.

My Experience

My Experience

Everything perfect Eric was awesome

Likely to Recommend

Repair Quality

Eric was amazing and the repair spotless

Customer Service

My Experience

It was a long drawn out process 3 months to get about $5,000 of work done. Something that could have been done in 2 weeks. 3 months when I asked for a discount on my deductible for the months I've been waiting paying out of pocket for my own rental car. Nothing. Unbelievable

My Experience

They were very professional and communicative. Extremely helpful

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

First and foremost, huge shout-out to Pedro, who helped me out so much with the whole process. Being a first time car owner, its a little nerve wrecking to leave my car with a company that is not my car's brand. But the automating messaging system helped me keep track of what was happening with my car and eased my worries a lot more. Additionally Pedro was super helpful and even offered to stay after hours after I told him my concerns of getting off of work at a later time. I'm glad everything worked out and MB Collision was able to help me. Thank you so much!

My Experience

My car came out like new . Pedro was very nice to deal with. He answered all my questions and seemed very knowledgeable. I would definitely recommend MB Collision.

Likely to Recommend

Repair Quality

Would definitely recommend. They did a lovely job repairing my car for a reasonable cost. Everyone was very easy to work with.

Customer Service

My Experience

It looks like they did a good job and it was done 3 days early!

Likely to Recommend

Repair Quality

They did a good job, my car looks just as it did before the collision.

Customer Service

Pedro was great and kept me updated during the repair

Likely to Recommend

Repair Quality

The customer service was great, and they did a great job on the car. Although I think they put some piece incorrectly back on my car. It looks like itโ€™s popping out a bit.

Customer Service

Returned Clean

My Experience

Car looks greatโ€ฆ customer service was top notch. I was getting updates regarding the repairs almost every other day. In constant communication with Eric, the main contact person at the body shop. Detailed list of the repairs almost every and they also took care of the rental car return.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

While the process was difficult and misleading at the beginning, after Alex took over it was great. The car looks and drives great.