Mels Autobody Inc. West

4.9 (316reviews)
98%
3340 W Chicago St,  Rapid City,  SD  57702

In operation 7 years.

We are located at 3340 W. Chicago St. We have I-Car training and we spray water borne paint from Sherwin Williams with a life time warranty. We also have the equipment to repair/replace aluminum panels.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (316)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting that repaired vehicles looked brand new upon return. A standout highlight across reviews is the unexpected complimentary interior and exterior detailing, which delighted numerous customers. Communication throughout the repair process received strong acclaim, with customers appreciating proactive updates via calls and texts. Timeliness was largely commended, with several vehicles completed ahead of schedule. A few customers noted areas for improvement directly in their feedback, including occasional delays beyond promised dates, missed repair items, and instances where promised touch-ups were not completed. One customer mentioned communication updates felt excessive. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"Beautiful job of repairing my vehicle. It looks brand new! Also, it came back cleaner than ever! This place ..." Read more
"... fixed a car for me after I blew up a deer in Wyoming. They did an excellent job and kept me updated the entire time. I had one issue I had to take it back for and ..." Read more
"Mels was impressive! Every step of the way was professional, yet super courteous, and the best was picking up me car after bumper ..." Read more
"... it was done way before I ever thought it could be. I couldnt be happier with their quality of work and service!" Read more
"Everyone at West Side Mells is an outstanding group of people. Sales members kept me well informed on the progress ..." Read more
"... well-informed throughout the entire repair process.I never had to wonder about the status of my vehicle." Read more
"The daily updates were a bit much but otherwise the customer service was top notch."
"... amazingly helpful and kind when we stopped in - but I did not receive any phone call updates during the process - as they said they would" Read more
"Loved the texts I received"

Likely to Recommend

Repair Quality

10/10 looks like my car wasn’t in an accident. Super nice people, didn’t have any problems with you guys. You communicated with me about how the process was good. Thank you guys, I appreciate it so much. Hopefully you guys won’t see in the future and if so, I know I can trust you guys :)))

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Deadlines for repair were met. Friendly service.

Customer Service

Returned Clean

Likely to Recommend

I do tell others about Mel's!

Repair Quality

The process was great! Everyone I spoke with was helpful. Mike was amazing! (should have an option to be able to go directly to his phone)

Customer Service

Everyone was amazing with customer service. Very blessed to have a clean vehicle when all was said and done. Thanks you!!!

Returned Clean

My Experience

Excellent service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Mel’s fixed a car for me after I blew up a deer in Wyoming. They did an excellent job and kept me updated the entire time. I had one issue I had to take it back for and they fixed it promptly and was part of my claim. They are fast and friendly and I appreciate their hard work to get my Camry back on the road . 10/10 experience - I hope to not have to come back but if I do need a repair they will always be my go to.

Customer Service

Returned Clean

My Experience

Very nice people. Was kept informed until my truck was ready. I am so grateful for their service. I will definitely recommend Mel’s auto body shop. Thank you so much.

Likely to Recommend

Repair Quality

Customer Service

Everyone was so helpful. They kept me well informed on my vehicle.

Returned Clean

Likely to Recommend

Repair Quality

Mels again did a great job for us! They have an awesome team that take care of business and take pride in their efforts to give the customer that good experience.

Customer Service

Customer service is number one from start to finish

Returned Clean

Likely to Recommend

Repair Quality

Car was perfect when I got it back

Customer Service

Returned Clean

Likely to Recommend

We have already recommended a few friends.

Repair Quality

My husband and I were thoroughly impressed with every step of the process, from our initial meeting with Thomas to the consistent communication and the exceptional quality of the work on our truck.

Customer Service

Thomas is top notch!!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Wyatt was very friendly and helpful throughout the process!

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great job! Wyatt was fantastic and kept me well informed through the whole process!

Customer Service

Returned Clean

My Experience

Wyatt and his team of car experts were exceptional! Our car looks like new inside & out! They were so helpful to accommodate our needs to attend our grandsons track meet, thank you, again!

Likely to Recommend

They are very deserving of their accolades!

Repair Quality

Customer Service

Wyatt was amazing in listening to our situation and keeping us informed.

Returned Clean

Likely to Recommend

Repair Quality

Very pleased with the service we got

Customer Service

Returned Clean

Likely to Recommend

Hands down would recommend ya'll

Repair Quality

Wyatt was fantastic and very professional and we appreciate him and your whole team for the great job ya'll did!

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very nice staff, but was told my vehicle would be done in 5 days at East Side location. Then I was told it would be done in 10 days. It took over 2 weeks.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

So far so good!) Wyatt was great to deal with, kept in touch and kept me up to date through the entire process. Greatly appreciated it! Thanks for your service!

Customer Service

Wyatt was great to deal with through the whole process.

Returned Clean