Mels Autobody Inc. West

4.9 (350reviews)

97%

(605) 342-2103

3340 W Chicago St, Rapid City, SD 57702

97%

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3340 W Chicago St
Rapid City, SD 57702

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Take photos and get an online estimate

Online Estimate

About Mels Autobody Inc. West

See Photos

3340 W Chicago St
Rapid City, SD 57702

Get Directions Email

Take photos and get an online estimate

Online Estimate

In operation 7 years.

We are located at 3340 W. Chicago St. We have I-Car training and we spray water borne paint from Sherwin Williams with a life time warranty. We also have the equipment to repair/replace aluminum panels.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Subaru

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Reviews (350)

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Newest
Rating

321 Customers Rated

5 Stars

79.4% Complete

(278)
4 Stars

8% Complete

(28)
3 Stars

1.7% Complete

(6)
2 Stars

1.4% Complete

(5)
1 Star

0.3% Complete

(1)
< 1 Star

0.9% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for exceptional service quality, with many noting that their vehicles looked brand new after repairs. The team received high marks for professionalism, friendliness, and going above and beyond expectations. A standout highlight across numerous reviews was the complimentary interior and exterior detailing of vehicles upon return, which delighted many customers. Communication was widely appreciated, with customers valuing timely updates via calls and texts throughout the repair process. Repairs were frequently completed on time or even ahead of schedule. A few customers noted areas for improvement, including occasional lapses in proactive communication and minor oversights such as missed touch-ups or misaligned parts, though these were generally resolved promptly. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

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Service Quality
Timeliness
Communication

"... have an awesome team that take care of business and take pride in their efforts to give the customer that good experience." Read more

"... helpful. The work my car needed was done very well. I cannot even see where the work was done as it is so seamless." Read more

"Mels was impressive! Every step of the way was professional, yet super courteous, and the best was picking up me car after bumper ..." Read more

"... fixed a car for me after I blew up a deer in Wyoming. They did an excellent job and kept me updated the entire time. I had one issue I had to take it back for and they ..." Read more

"Excellent service and it was done way before I ever thought it could be. I couldnt be happier with their quality ..." Read more

"My car was finished in 2 days instead of 5 as they originally told me!"

"Finished repairing my vehicle before expected date. Updates provided on progress. Clean car after completed"

"The repair shop had my vehicle ready before set date which was a huge relief,and the work done was top-notch. No delays, ..." Read more

"Appreciated that it was done at the estimated time."

"Very nice staff, but was told my vehicle would be done in 5 days at East Side location. Then I was told it would be done in 10 days. It ..." Read more

"... well-informed throughout the entire repair process.I never had to wonder about the status of my vehicle." Read more

"To much honestly. Getting nearly daily updates for weeks was a bit much"

"No one called us to tell us that they had to order another part and that it would take another week. We found out ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication