Roy's Westside Auto Body, Inc.

4.9 (1,027reviews)
100%
800 Jackson Blvd,  Rapid City,  SD  57702

In operation 34 years.

Roy's Westside Auto Body is a collision repair shop and we have been an active part of the Rapid City community since 1992. Our commitment is to a quality repair every time and an excellent customer experience. We strive to rely on the reputation we receive from customers for our business. As more and more people in our community love the work we do on their cars, we will grow and serve more of you. In addition, we strive to be the place you go when you have car questions. We are happy to give advice, serve in small ways, and be your source for a friendly car guy to talk to. Should you need major repairs, let your insurance company you will be taking your car to Roy's, and come on by. Our collision repair quality and speed are second to none.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,027)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many highlighting repairs that exceeded expectations, including vehicles returned cleaner than when dropped off. The quality of workmanship receives high marks, with numerous customers noting their vehicles looked brand new post-repair. Communication is a standout strength, with text and email updates throughout the repair process widely appreciated. Timeliness is generally well-regarded, with many repairs completed ahead of schedule. A few customers noted delays, primarily attributed to parts availability, which most found understandable. Some customers mentioned minor concerns around final billing transparency and occasional communication gaps during longer repairs, as noted directly in their feedback.
Select to learn more
"... friendly technicians, quick turn around time, and quality work, Roys delivered an A+++ rating from me!" Read more
"My experience with Roys Westside was nothing short of an excellent professional experience. I will recommend Roys for any autobody repair work ..." Read more
"... previous experience with other shops in town, these guys treat you like royalty, do an amazing job, and left my vehicle in better shape than it was ..." Read more
"... like Roy's when it comes to insurance repair claims. The staff is incredibly friendly and helpful. They kept me updated on the status of the repairs. ..." Read more
"Very pleased with the quality. Also my truck was cleaned inside and out which was very much appreciated. 5 ..." Read more
"Was completed about a week and a half early."
"Rite on time"
"Amazing customer service. Super easy to work with. Came back faster than expected and extra clean. Thank you for making our inconvenience much more ..." Read more
"The automated text messaging sent word that the repairs would be done on October 15. The vehicle was available on October 22."
"... great service fixing my car. They not only did an outstanding job fixing the car but also did it in time less than expected. I would highly recommend them." Read more
"Shockingly great communication from start to finish and delivered as promised!"
"The work that was done was great. The communication was great and the car came back much cleaner than when it went in!!! Thank you for a great ..." Read more
"wonderful customer service and communication!! on my car repair status"
"Very courteous and friendly staff. Communication was great to hear how the repair was progressing. Office staff were very helpful to guide ..." Read more
"Everyone was very helpful and nice! The texts that kept me informed daily on the progress of my car was very helpful! I would definitely refer ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

All went well and according to schedule.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Everyone, includingJjoy at the front desk, was wonderful !! LOVE how they fixed my Traverse!!I definitely would recommend you guys to anyone!!

Customer Service

Wonderful!!

Returned Clean

Likely to Recommend

Repair Quality

Jeep looks great, like the hail never happened. Thank you.

Customer Service

Returned Clean

My Experience

It was wonderful! And everyone worked so fast! Thank you, Cheryl

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Second time we’ve had to use Roy’s. Vehicles always come out looking better than before the accident.

Likely to Recommend

Repair Quality

Staff was helpful and nice. Van was fixed and looks great now.

Customer Service

Returned Clean

My Experience

You our the Best

Likely to Recommend

Repair Quality

The Best

Customer Service

Excellent Service

Returned Clean

Likely to Recommend

Repair Quality

The staff was so courteous and friendly and work was percect

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Repair was completed in a timely manner and I have no complaints. Job well done.

Customer Service

Customer service was great. Very receptive and accommodating of schedules.

Returned Clean

My Experience

Roys Auto Body did an excellent job from start to finish with my Jeep Wrangler. Highly recommended.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I love you folks. There’s something sticky on the hood by my he repair. Will goo gone be safe to use on the finish?

Likely to Recommend

You have my highest recommendation!

Repair Quality

I had zero expectations but was wowed from start to finish! From the second you walk in the front door and are met by a friendly face, to the friendly technicians, quick turn around time, and quality work, Roy’s delivered an A+++ rating from me!

Customer Service

Everyone I came in contact with at Roy’s were friendly, professional, and courteous!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean