Roy's Westside Auto Body, Inc.

4.9 (998reviews)
99%
800 Jackson Blvd,  Rapid City,  SD  57702

In operation 34 years.

Roy's Westside Auto Body is a collision repair shop and we have been an active part of the Rapid City community since 1992. Our commitment is to a quality repair every time and an excellent customer experience. We strive to rely on the reputation we receive from customers for our business. As more and more people in our community love the work we do on their cars, we will grow and serve more of you. In addition, we strive to be the place you go when you have car questions. We are happy to give advice, serve in small ways, and be your source for a friendly car guy to talk to. Should you need major repairs, let your insurance company you will be taking your car to Roy's, and come on by. Our collision repair quality and speed are second to none.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (998)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for friendly, professional, and accommodating service throughout the repair process. Regular progress updates via texts and emails are frequently highlighted as a valued communication feature. Many customers appreciated the bonus of having their vehicles cleaned inside and out. While a few customers noted delays due to parts availability or longer-than-expected timelines, most acknowledged these were understandable circumstances. A small number of customers mentioned occasional communication gaps mid-repair and minor quality control issues, as noted directly in their feedback. Overall, the overwhelming majority of customers express strong satisfaction and willingness to recommend the shop.
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"Above and beyond any previous experience with other shops in town, these guys treat you like royalty, do an ..." Read more
"I highly recommend Roy's Westside Auto Body. They made the horrible process of dealing with insurance for repairs incredibly easy. I will always use a ..." Read more
"... We had used these guys several times and they have always been prompt, knowledgeable , trustworthy, and courteous! Definitely recommend !!!" Read more
"First class service! They went above and beyond with repairing my car and making sure I got it back in a timely ..." Read more
"... repairs on my car. The front end staff was wonderful, very accommodating and helpful with entire process. I am impressed with Roys westside and will use them ..." Read more
"Everyone was very helpful and nice! The texts that kept me informed daily on the progress of my car was very helpful! I would definitely refer other ..." Read more
"The work that was done was great. The communication was great and the car came back much cleaner than when it went in!!! Thank you for a great job!"
"Received updates often"
"Very courteous and friendly staff. Communication was great to hear how the repair was progressing. Office staff were very helpful to guide us through ..." Read more
"Car looks great, very good communication with progress throughout the process."

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There are paint bumps on the hood. The front bumper came unclipped on both sides during my drive home. I was able to push on each side and snap it back in flush, but the problem returned once I was on the highway.

Customer Service

Nice staff. Very easy to get a hold of.

Returned Clean

My Experience

Looks great. Fast service. Great communication and easy to work with customer service. Surprised by how clean the interior was when returned. Thank you!!!

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I've already recommended to multiple people. You have a great recommendation system because that's how we found you

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Amazing customer service. Super easy to work with. Came back faster than expected and extra clean. Thank you for making our inconvenience much more convenient.

Customer Service

Communication was amazing. So easy to work with in friendly

Returned Clean

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Roy’s Westside auto body shop provided a great service fixing my car. They not only did an outstanding job fixing the car but also did it in time less than expected. I would highly recommend them.

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Highly recommend

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Great job! Joy was super organized to work with and a good communicator

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Very good!

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Definitely recommend

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Excellent customer service. We had used these guys several times and they have always been prompt, knowledgeable , trustworthy, and courteous! Definitely recommend !!!

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Definitely satisfied

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I always recommend Roy’s

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Always the best!

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My Experience

Everyone was friendly and courteous. The work was completed ahead of time and was of a high quality. I would recommend them to anyone.

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Already commented!

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I mailed the card yesterday - nothing but praises!!!

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Would recommend to friends anytime - good professional people - timely service !!

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Chris kept me updated very well! Answered my questions!

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100% would recommend your services to anyone in need

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Excellent service & staff! Keep me in the loop throughout the process. Very friendly, knowledgeable & professional! Definitely will highly recommend your services to all our family & friends if in need of auto body services & we’ll be back as well! Thank you so much for such a pleasant experience! Paul & Roberta Rowen

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Very friendly, helpful & knowledgeable!

Returned Clean

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Great job. Fast service. Friendly staff

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So nice!

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The paint job looks excellent but the car door just seems a little off still so I'm not sure that it's adequately repaired so that's why I wouldn't recommend it very highly

Repair Quality

Very timely but now have door wind noise

Customer Service

Very responsive--good service!

Returned Clean