Mels Autobody Inc. West

4.9 (333reviews)
97%
3340 W Chicago St,  Rapid City,  SD  57702

In operation 7 years.

We are located at 3340 W. Chicago St. We have I-Car training and we spray water borne paint from Sherwin Williams with a life time warranty. We also have the equipment to repair/replace aluminum panels.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru

Reviews (333)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting repairs that made their vehicles look brand new. The team receives high marks for professionalism, friendliness, and going above and beyond. A standout highlight across reviews is the complimentary interior and exterior detailing upon vehicle return, which repeatedly delighted customers. Communication and progress updates were widely appreciated, though a few customers noted they had to initiate contact for updates. Minor concerns raised by customers included occasional delays and a few small touch-up items being missed, but overall satisfaction remains very high, with many customers expressing they would return and recommend the shop to friends and family.
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"Top shelf service from start to finish."
"Excellent service and it was done way before I ever thought it could be. I couldnt be happier with their quality ..." Read more
"The staff were very friendly and helpful. The work my car needed was done very well. I cannot even see where the work was done as it is ..." Read more
"Great place!! Great service!! Excellent work!! Definitely would recommend and go back to Mels"
"... am very impressed with the attention to detail, an amazing job! Always receive great customer service." Read more

Likely to Recommend

Repair Quality

At this point the repairs look as good as new.

Customer Service

Returned Clean

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Repair Quality

I am very impressed with the attention to detail, an amazing job! Always receive great customer service.

Customer Service

Pleasant and knowledgeable staff.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Amazing!

Customer Service

Amazing!

Returned Clean

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Repair Quality

So far it looks to be fixed as requested.

Customer Service

Good customer care.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

The staff were very friendly and helpful. The work my car needed was done very well. I cannot even see where the work was done as it is so seamless.

Customer Service

Returned Clean

Likely to Recommend

I would highly recommend Mel’s Auto Body.

Repair Quality

I am very happy with my car and also with your concern for my safety with the left front wheel. Thank you.

Customer Service

Very good customer service. Thank you.

Returned Clean

Likely to Recommend

Over the years recommended many times to co-workers, church members, etc, et,etc

Repair Quality

Crew always knows what they are doing and get it done

Customer Service

Wyatt always ready to provid any updates

Returned Clean

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Repair Quality

Great place!! Great service!! Excellent work!! Definitely would recommend and go back to Mel’s

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

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Repair Quality

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Returned Clean

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Wouldn’t recommend anyone else

Repair Quality

Everything looks brand new. Nothing is crooked or out of place

Customer Service

Very friendly and willing to work with you and help you out in any way possible

Returned Clean

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Repair Quality

Very detailed and very easy to work with!

Customer Service

Great customer service

Returned Clean

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Repair Quality

So much went on during this repair, it isn't possible for me to use this survey method. Bottom line I would return.

Customer Service

Likely to Recommend

Repair Quality

10/10 looks like my car wasn’t in an accident. Super nice people, didn’t have any problems with you guys. You communicated with me about how the process was good. Thank you guys, I appreciate it so much. Hopefully you guys won’t see in the future and if so, I know I can trust you guys :)))

Customer Service

Returned Clean

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Repair Quality

Deadlines for repair were met. Friendly service.

Customer Service

Returned Clean

Likely to Recommend

I do tell others about Mel's!

Repair Quality

The process was great! Everyone I spoke with was helpful. Mike was amazing! (should have an option to be able to go directly to his phone)

Customer Service

Everyone was amazing with customer service. Very blessed to have a clean vehicle when all was said and done. Thanks you!!!

Returned Clean