Metal Mites, Inc.

4.9 (833reviews)
99%
36 E Quincy St,  Riverside,  IL  60546
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Shop AssistantSparkles

In operation 46 years.

Founded June 1, 1980 Founders: Jerry Cervak & The Late Jim Vacala In June of 1980, we opened a checking account with $65.00 and proceeded to buy business cards and hats and started Metal Mites Auto Body. Metal Mites was the name Jerry's wife created for metal caricatures that Jerry was making as a hobby. The company was located in Jerry's garage from June, 1980 to January 1, 1982 when we moved to 8916 Fairview, Brookfield. In December of 1985 we had the opportunity to purchase Falconer Wheel & Brake's building. After months of rehab we made the "big move" into our home at 36 East Quincy, Riverside on June 1, 1986. mechanic working on car body Over the past 20 years we have had many changes and challenges. Unfortunately in March of 1997 we suffered our biggest loss when Jim passed on. He is sorely missed and will not be forgotten. Through the dedication of Jerry & Jim, Metal Mites, became what we are today. We are proud of our past and we are striving to continue our commitment to our

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 4:30 pm
Tue 7:30 am - 4:30 pm
Wed 7:30 am - 4:30 pm
Thu 7:00 am - 4:30 pm
Fri 7:30 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (833)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting that repairs made their vehicles look brand new. The staff is frequently described as friendly, professional, and knowledgeable. Communication throughout the repair process received high marks, with customers appreciating text updates and proactive outreach regarding parts delays. Timeliness was generally strong, with several customers receiving their vehicles ahead of schedule. A few customers noted minor concerns, including occasional delays due to parts availability, limited communication at certain stages, and isolated quality issues such as a window not functioning after repair and a turn signal needing a return visit. Business hours were flagged by one customer as inconvenient. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"What an excellent experience. Every member of the team was professional, helpful, and friendly. All of our questions and concerns were addressed."
"They made my car look brand new! My car is a difficult color. They blended it so well. They kept us up to date ..." Read more
"Excellent customer service! Excellent work on my car!!! This is first time Ive had body work done on my car ..." Read more
"The new window that got installed, does not roll down. I did call the shop to let them know they said they ..." Read more
"The bumper replacement requires alignment , please contact me as soon as possible. Additionally It was an inconvenience ..." Read more
"... easy and stress-free. They were fast, efficient, and kept me updated every step of the way. Their communication was excellent, and I really appreciated how smoothly everything ..." Read more
"The team did a great job of setting up the quote, communicating on progress, and assisting with the pick up process."
"... light was received car was completed the same day. Staff were polite & communicated any delay asap. 👍" Read more
"Car was in shop for 5 days. No update after the second delay for parts. Also, asked for help with some dings on hatchback ..." Read more
"... never followed up with me to confirm. Furthermore, they did not send me an update to let me know. My car was not going to be ready on Thursday as ..." Read more

My Experience

Metal mites made my paintless hail damage repairs convenient by dealing with a third party repair shop and managing the estimate with State Farm.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did great work, and kept us updated along the way.

Likely to Recommend

I always recommend Metal Mites to anyone who asks where I have body work done.

Repair Quality

Body work at Metal Mites is always the best. I would not take my car anywhere else.

Customer Service

Customer service is excellent. Deb and Brenda go out of their way to be sure you are satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I am unbelievably pleased!

My Experience

Likely to Recommend

Repair Quality

Excellent work and courteous staff.

Customer Service

Very courteous staff.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took a while but at the end was very nice thank you

My Experience

Unfortunately, I have had to use your services several times. Debbie’s customer service and expertise NEVER disappoints! She makes difficult times go very smoothly which reassures customers that they are in the rights hands! Highly recommend to anyone who needs auto body repairs .

Likely to Recommend

I always share Metal Mites contact info with friends and neighbors who need auto body repair.

Repair Quality

Always a pleasure

Customer Service

Phenomenal customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your team is very good also Jerry and the girls in the office are good. The work you did on my 20015 doge dart is perfect. Thank you very much . If I need any work done on my car again I will bring it to you. Thanks Bill Sellers.

My Experience

My car was well taken care of, it came back clean and dent free. Staff was nice and easy to deal with. We have used Metal Mites for previous issues and highly recommend!

Likely to Recommend

Repair Quality

The car looked better than new when I picked it up

Customer Service

Debbie and Brenda were patient, friendly and know their business

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Como no recomendarlos, si estuvo muy bien su apoyo desde el momento que los contactamos hasta el dia que nos hicieron entrega nuestro vehículo.

Repair Quality

Customer Service

Gracias por su amabilidad y apoyo a este servicio.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Hours are not convenient. They have no evening or weekend hours so most people have to take time off from work to use Metal Mites. Missing time off from work is extremely inconvenient for me. Only complaint with them but, to me, a big one

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We love metal mites!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well done work and friendly staff.

Likely to Recommend

Repair Quality

excellent service

Customer Service

very welcoming employees

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would recommend them

Repair Quality

Very good job on the repair. The headlight took several days longer to arrive. After the light was received car was completed the same day. Staff were polite & communicated any delay asap. 👍

Customer Service

Good experience

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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