Montclair Auto Body, Inc
In operation 47 years.
We specialize in the full restoration of your vehicle after an accident such as: Estimates, claim processing, rental arrangements, repair or replacement of cosmetic or structural parts, professional refinishing, frame/unibody straightening and much more. Visit our website at www.montclairautobody.com for more information about our company.
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Montclair Auto body does a very good job and meet their time frame to be done with your project. I would go back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The quality of the work was excellent
Repair Quality - 5.0/5.0 -
Quality of the work was exceptional! Best shop ever, I was updated on the progress weekly. The staff is professional and answered all my questions. I will recommend Montclair Auto Body to my friends and family. If you want quality come to Montclair and you will happy.
Customer Service - 5.0/5.0 -
Very professional and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole staff has been excellent.
Customer Service - 5.0/5.0 -
They have been very helpful throughout this process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
No, for the reasons above.
Repair Quality - 0.5/5.0 -
When I left my car for auto body repair, I was advised I would be getting a call from the manager, John, advising me of the work that was going to be done on my car. It never happened. About a week later, their phones were down for four days and I couldn’t even leave a message. So, I went in person to get a status on my car and was told that John was working from home and to leave a message of which I did. Unfortunately, I never received a call back. The next time I called, I was told John was out of the office and I left another message to call and again it didn’t happen. So, to say the least, I was very frustrated by this time. I called again and Carmen, at the front desk, advised me that my car was third in line, another time that materials had to be ordered, another time that it needed to be painted and would check with the painter for status and would call me back and that also never happened. I finally had lost my patience by then, after one month, and advised Carmen of my dissatisfaction with their customer service. After that call, she stated that my car would be ready on the following week; Wednesday or Thursday at the latest and I would get a call. Again, that didn’t happen. I’m the one that had to call on Thursday at about 2;30 and was advised they just had to take the car to get a realignment and I could pick up the car at 4:30. I told them I didn’t need one. My car was at their shop from 9/19 to 10/26 when it was finally completed for something so minor which was caused by driving over something on the freeway and it was not involved in an auto accident. Two relatives of mine that were actually involved in a car accident and had front and back end damage to their cars, got their cars back from another auto body shop within a week and a half. I ended up picking up the car the day after it was completed since I didn’t know the car was going to be ready at 4:30 until I called to find out and by that time, it was too late to find a ride. When I arrived on Friday to pick up my car, John was suppose to show me the work that was done, but decided to leave the shop while I was still there to take another car for realignment (terrible customer service). I was told he would return in ten minutes, which I knew he wouldn’t, and I could wait if I wanted to; unbelievable!!! I then went to look at my car and found the fender was fixed, however, I was disappointed to find that the black scuff marks were still seen under the front hood and were neither removed nor repainted.
Customer Service - 0.5/5.0 -
There was no communication whatsoever between the auto body shop and myself as a customer for status of repairs, I think, if there are cars ahead of us they need to work on, customers should be advised when completed and/or materials like parts and paint have been received. This way customers can have their car till then and bring it in when the work will actually be started.
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would definitely still recommend you guys, the work on the car was amazing
Repair Quality - 4.5/5.0 -
Near perfect service. Great working with the insurance and getting the supplements approved. Great work on the car itself the body came out making the car looking brand new. The only thing that didn’t make the service a 10 was the communication. Better communication on completion timelines would have made the service perfect
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly 👍
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was in your shop for 3 months also my headlight which was replaced does not work terrible service
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Unorganized staff every one wants to pass you on to someone else they never can clarify what's going on every call is a different story including Michelle who states to be the owners daughter can't keep her word pretending not to be in office when she is..just very unprofessional staff..they quoted insurance 8-10hours labor which ended up being almost 2 months..never ever using them again..just look at all their bad reviews on yelp!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would recommend this place because they do great work; however, the time it took for my car to be returned was long
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Communication could be better
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Didn't call me back after I called and said they'd call back