Montclair Auto Body, Inc
In operation 47 years.
We specialize in the full restoration of your vehicle after an accident such as: Estimates, claim processing, rental arrangements, repair or replacement of cosmetic or structural parts, professional refinishing, frame/unibody straightening and much more. Visit our website at www.montclairautobody.com for more information about our company.
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
have and will continue to do so,
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
We tried several times to get our daughters phone number removed from the process. I realize that this was probably from State Farm, but we changed the number when we checked in, and on at least two or three other times. Or daughter was not happy. In fact the survey came to her, and she told me to make sure you heard that the phone and texts were a bother, as she was not involved.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
Overall the service was okay. I am still not 100% happy with my car but it's average. I would not take my car back. I dealt mainly with Michelle and Joseph. I brought my car in after I got rear ended. When I checked the car in, I dealt with Michelle and the new receptionist (I can't remember her name). When Michelle was checking in the car she was really nice and gave me a lot of information on what they would be fixing and checking out. They had to replace my back bumper, realign the tail lights and replace the rear panel in the trunk. While my car was in the shop, Joseph would periodically call me to give me updates on my car which I really appreciated. I liked working with him and thought he was really nice. They even had my car ready before the delivery date. However, when I picked up my car, I was so disappointed. It was obvious that they didn't properly color match the bumper with the other parts of the car. Since my car is six years old, you could tell the difference between the older and newer parts of the car. Normally I don't complain but I was so unhappy with it I couldn't not say something. So, I set up another time to bring my car in for them to fix the paint job. The color difference was so bad, one part looked yellow and one part looked white. I was mortified. Joseph even came by and said they did their best to match it but would try again to make me happy, which I appreciated. Something I did not appreciate was when I went to drop my car off for the second time and then Michelle tried to convince me that the color difference is normal and then continued to point out the miscolored parts of my car and other cars in the lot. I felt this was really unnecessary and I don't understand what the point was of her even bringing it up. I understand paint is going to fade over time but pointing out flaws in other cars is not going to make me change my decision all of a sudden and be happy with the obvious color differences. I didn't say much when she did this because I felt it was pointless because I still wanted my car to get fixed. Anyway, it took them about 2.5 more days to fix it again and while the color change is still visible, it's livable. I still wouldn't go back there or recommend anyone to go there though.
Customer Service - 3.5/5.0 -
Overall, I felt Joseph was very professional and enjoyable to work with. Michelle was okay but like I said in the previous question, I didn't appreciate her pointing out flaws in my car or other cars to convince to not bring my car in again even though I already told her and Joseph how unhappy I was with the quality of work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We were completely satisfied with the repairs, terrific customer service. I would thouroghly recommend your business to whom ever needed repairs.Thank you for great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My Chevy looks great! The service was awesome. I got texts letting me know how everything was going and when my vehicle would be ready! Ms. Govea at reception was spectacular and made me feel very comfortable. Would definitely recommend my friends and family:)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional. Thank you.