Mossy Collision Center
GM Certified Collision Center The Auto Body Shop you choose DOES make a difference! Use your RIGHT to choose who repairs your vehicle! Choose the Best, choose Mossy Motors Collision Center. We are now the "only" GM Franchised Certified Center in Louisiana! Because of our attention to detail, superior quality and our laser Precise equipment for exact paint matching, we were selected to become General Motors "ONLY" Franchised Certified Collision Center in the State of Louisiana! Satisfaction Guarantee!! We repair it right -- no short-cuts!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
My husband and I had a very disappointing experience with the service and sales departments at Mossy GMC in New Orleans. While on vacation, we were involved in a car accident that was completely not our fault. Being 13 hours away from home and unfamiliar with the area, we had our vehicle towed to Mossy GMC’s service department, hoping we would be in good hands. Unfortunately, our car remained there for 45 days, and communication throughout that time was extremely poor. We repeatedly tried to contact the technician assigned to our vehicle and often could not reach him for days at a time. After multiple failed attempts to get updates, I finally contacted the service manager, who informed me that the technician we had been working with was no longer employed there—something no one had communicated to us. Because we live so far away and both work full-time, my husband and I decided it would be easier to sell the vehicle to the dealership rather than travel 13 hours back to New Orleans. Unfortunately, the experience with the sales department was just as frustrating. The sales manager was extremely rude, acted as though I was an inconvenience, and did not answer a single question I asked through phone or email. Instead, he abruptly passed me off to another sales representative who provided very little information and was equally short and unhelpful throughout the process. This entire situation was already stressful due to the accident and the distance from home. What we needed was clear communication and a little empathy, but Mossy GMC demonstrated neither. Between the lack of communication, poor customer service, and dismissive attitude, I would not recommend Mossy GMC’s service department or sales team to anyone.
Repair Quality - 5.0/5.0 -
Quality of actual repair - Satisfied.
Customer Service - 0.5/5.0 -
My husband and I had a very disappointing experience with the service and sales departments at Mossy GMC in New Orleans. While on vacation, we were involved in a car accident that was completely not our fault. Being 13 hours away from home and unfamiliar with the area, we had our vehicle towed to Mossy GMC’s service department, hoping we would be in good hands. Unfortunately, our car remained there for 45 days, and communication throughout that time was extremely poor. We repeatedly tried to contact the technician assigned to our vehicle and often could not reach him for days at a time. After multiple failed attempts to get updates, I finally contacted the service manager, who informed me that the technician we had been working with was no longer employed there—something no one had communicated to us. Because we live so far away and both work full-time, my husband and I decided it would be easier to sell the vehicle to the dealership rather than travel 13 hours back to New Orleans. Unfortunately, the experience with the sales department was just as frustrating. The sales manager was extremely rude, acted as though I was an inconvenience, and did not answer a single question I asked through phone or email. Instead, he abruptly passed me off to another sales representative who provided very little information and was equally short and unhelpful throughout the process. This entire situation was already stressful due to the accident and the distance from home. What we needed was clear communication and a little empathy, but Mossy GMC demonstrated neither. Between the lack of communication, poor customer service, and dismissive attitude, I would not recommend Mossy GMC’s service department or sales team to anyone.
Returned Clean
My Experience - 5.0/5.0 -
Fast and friendly service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The overall appearance of the work done looks ok but the functionality isnt there. Primarily, The rear window doesnt sit in the correct channel and is nearly impossible to get it to close once open. This happened the first time I rolled the window down. Its hard to imagine that it was working fine when the installer tested it. So essentially the vehicle was returned to me with a known unfunctionality.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very please from start to finish with Mossy. Great customer service and great work done on my vehicle. I will always come back and record to others.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair was beautifully done. The customer service and the extra steps they took were amazing. I am beyond happy with everything that happened there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I’m a little upset about a paint issue on the bumper and somehow the front had a big ole scratch near the logo that I know was not there, but overall my car Lydia looks good. I couldn’t bring up my above mentioned issues with a sweet young lady who thought I only owed $500 and didn’t even offer to let me inspect the car before payment. I had to ask to see the car. And drive it out of the work lot with cars missing parts. I’m overall mostly satisfied. I’ve already paid so my discontent is irrelevant. However, the front desk young lady should have been more informed. The bumper has a paint stick point I’m less than thrilled about. And there are paint scratches on the car driver’s side and the bumper I’m displeased about. Overall 3.5 and it would be less it Corrine hadn’t attempted to salvage the situation. She saved what she could, but I’m displeased overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Finished product and not a long wait time
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was handled professionally and the repair looks great. I appreciate the team’s hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good results and thorough communication on ongoing repairs
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It looks great. Thanks for making it look again inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
excellent work, thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick turn around