Paternostro Collision Wrks - Metairie

4.9 (615reviews)

100%

(504) 304-4015

1820 AIRLINE HWY, Metairie, LA 70001

100%

1820 AIRLINE HWY
Metairie, LA 70001

Get Directions Website

About Paternostro Collision Wrks - Metairie

1820 AIRLINE HWY
Metairie, LA 70001

Get Directions Website

In operation 3 years.

With over 70 years of combine experience in the automotive collision industry, Joe and Luke Paternostro opened their group of collision centers, Paternostro Collision Works, in the greater New Orleans area in 2022. The Paternostro Promise is that every customer receives professional services with 100% satisfaction at any of our collision centers.

Payment Types

MasterCard
Visa

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (615)

Sort By:
Newest
Rating

496 Customers Rated

5 Stars

76.6% Complete

(471)
4 Stars

2.6% Complete

(16)
3 Stars

0.8% Complete

(5)
2 Stars

0.2% Complete

(1)
1 Star

0.3% Complete

(2)
< 1 Star

0.2% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many highlighting flawless repairs that left vehicles looking brand new. The staff is widely recognized as professional, courteous, and genuinely caring, creating a welcoming atmosphere that puts customers at ease during stressful situations. Communication stands out as a key strength, with numerous customers appreciating regular updates via text and phone throughout the repair process. Timeliness is another highlight, as many repairs were completed ahead of schedule. A few customers noted delays or wished for more proactive communication, and one mentioned incomplete work at pickup, but these observations reflect isolated experiences amid an overwhelmingly positive response. Overall, customers express high satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... handled in an efficient and timely manner. There was clear communication every step of the way and they were honest about what my car actually needed." Read more

"The professionalism and customer service is outstanding. They communicate very well and could not be more ..." Read more

"The collision repairs provided to my truck by Paternostro are, in a word, flawless. There is zero visible evidence that any damage multiple ..." Read more

"I want to thank everyone for the work they done. It looks brand new like the day I purchased my car. Everyone was kind, knowledgeable and very professional. ..." Read more

"Paternostros was polite, accommodating, informative, and quick with the repairs. The work looks very nice. The office staff is amazing."

"Before expected date, The best part"

"The staff went over and above, including finishing the job early to enable me to leave to be with a sick family member."

"Very helpful team, got my car repaired quicker than expected and worked with my insurance. Thank you!"

"was promise for 313, did not get until 320"

"Took too long"

"... knowledgeable in areas of concern on my part. They communicated clearly and in a professional manner." Read more

"Yes -- I could not more highly praise Paternostro's timely communication of the work progress."

"The team at Paternostro Collision communicated extremely well throughout the repair process. Their customer service was exceptional. I would ..." Read more

"Fantastic communication and service and they completed the job ahead of time. Will use again if we need any repair ..." Read more

"... satisfied. I will recommend them whenever I can. The only reason they arent a 1010 is for not keeping me in the loop. I had to call to keep tabs on when I could pick ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... handled in an efficient and timely manner. There was clear communication every step of the way and they were honest about what my car actually needed." Read more

"The professionalism and customer service is outstanding. They communicate very well and could not be more ..." Read more

"The collision repairs provided to my truck by Paternostro are, in a word, flawless. There is zero visible evidence that any damage multiple ..." Read more

"I want to thank everyone for the work they done. It looks brand new like the day I purchased my car. Everyone was kind, knowledgeable and very professional. ..." Read more

"Paternostros was polite, accommodating, informative, and quick with the repairs. The work looks very nice. The office staff is amazing."

"Before expected date, The best part"

"The staff went over and above, including finishing the job early to enable me to leave to be with a sick family member."

"Very helpful team, got my car repaired quicker than expected and worked with my insurance. Thank you!"

"was promise for 313, did not get until 320"

"Took too long"

"... knowledgeable in areas of concern on my part. They communicated clearly and in a professional manner." Read more

"Yes -- I could not more highly praise Paternostro's timely communication of the work progress."

"The team at Paternostro Collision communicated extremely well throughout the repair process. Their customer service was exceptional. I would ..." Read more

"Fantastic communication and service and they completed the job ahead of time. Will use again if we need any repair ..." Read more

"... satisfied. I will recommend them whenever I can. The only reason they arent a 1010 is for not keeping me in the loop. I had to call to keep tabs on when I could pick ..." Read more

Ungel (Volkswagen owner) reviewed 8/24/26

Great

Excellent

Great

Tiffany (Nissan owner) reviewed 8/17/26

No issues with repairs so far

Great customer service from beginning to end and with everyone I came in contact with. Patience when explaining the problem and solution. Kept me up-to-date on what was happening.

Christy (Infiniti owner) reviewed 8/17/26

Ann (Toyota owner) reviewed 8/10/26

Anne (Lexus owner) reviewed 8/10/26

Very timely and courteous service! Car was ready as promised and looks perfect.

Samantha (Toyota owner) reviewed 7/30/26

I already recommended my mom and she visited already!

William (Toyota owner) reviewed 7/29/26

Did quality work on my vehicle

Dawn (Subaru owner) reviewed 7/27/26

Fantastic communication and service and they completed the job ahead of time. Will use again if we need any repair for any of our vehicles. Thank you!!!

Adam (GMC owner) reviewed 7/20/26

Mark (Chevrolet owner) reviewed 7/20/26

I would very likely recommend a friend or family member. You will be satisfied upon completion. They do awesome repairs.

The staff was courteous and professional. In addition, they did an excellent job as it results to the repair as well as a reasonable price. On top of that, they provided me with a good wash in which I was very satisfied. Lastly, I really appreciate the communication and follow up.

Good at communicating and following up with their customers.

Nailah (Ford owner) reviewed 7/20/26

The team was communicative. Stephanie was spot on with calling me and giving accurate time estimations. I would use their services again. However, I pray not too soon. The work was excellent!!!

Brianna (Chevrolet owner) reviewed 7/16/26

Lance (Hyundai owner) reviewed 7/16/26

Robert (Kia owner) reviewed 7/16/26

Pleasant people, everything explained, kept me informed, very pleased

Robert (Buick owner) reviewed 7/15/26

Professional people with quality service

Marie-Michele (Lexus owner) reviewed 7/14/26

Mugilan (Honda owner) reviewed 7/13/26

Brian (BMW owner) reviewed 7/9/26

Tonette (Kia owner) reviewed 7/9/26

Martha (Infiniti owner) reviewed 7/9/26

Thank you for your job!right now everything is great!

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Paternostro Collision Wrks - Metairie

About Paternostro Collision Wrks - Metairie

Reviews (615)

496 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0