Mpact Collision - Newcomerstown
In operation 3 years.
At MPACT Collision, Inc. we provide full-service collision repair including other services such as glass repair and replacement, A/C service, and minor mechanical repair. We offer a lifetime warranty on collision repairs and have state of the art equipment to make sure your car is fixed quickly and correctly. We are family owned and operated and repair your vehicle as if it was our own.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job was done well even though I was forced by State Farm to use Impact and only Impact.
Likely to Recommend - 4.5/5.0 -
Did a good job but it was out of my town which has at least 5 collision repair shops. I don't understand this...very inconvenient for me.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done thank you for the quickness and completion of the job looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great, fast and flawless
Customer Service - 5.0/5.0 -
Great service great communication great looking work done fast and easy
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
MPACT kept us up to date of all services and date when vehicle repair would be finished.
Customer Service - 5.0/5.0 -
MPACT kept us up to date of all services and date when vehicle repair would be finished.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
If someone ask I'll recommend you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a really nice job on our truck. We are happy with the service and getting it back to us a week earlier than expected.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kept us informed They did a great job on repairs And my car was clean at pick up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Will never recommend this company
Repair Quality - 0.5/5.0 -
Took my 2025 Nissan Kicks SV AWD in for passenger side damage and got it back in worst shape then it went in. Supposedly they painted the door but the whole vehicle was dirty (wouldn't be dirty if they painted, you don't paint over dirt), center console plastic going around the gear shift was pried open and can't be pushed back down (no reason to even touch this), my 4x4 goes from 0%-100% when you press gas pedal (never moved previously), emergency braking system is no longer working & is no longer able to be selected in system settings while driving but is an option when stopped, left turns are harder in the steering then previously. Had to ask for an itemized bill list and seen charges for left side parts. No reason for any left side anything to be replaces seeing as all damage was done to right side. And when the employee was asked a couple questions regarding some of the issues, he stumbled over his words, contradicted his own words, and went as far as lying to me by telling me 3 different ways they went about doing the same thing. I would never recommend this company to anyone.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Very easy to work with. Love that I can drop my vehicle off and get it back without bringing it in a hundred times for estimate etc. Very professional and clean facility as well.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Looks great
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
My car looked great upon completion of repairs. I had issues with air in my cooling system that was causing my car to overheat and they were quick to help me to get my car fixed and back to how it was before any repairs were needed.
Customer Service - 4.0/5.0 -
They did great getting my car back in to make repairs to the cooling system. It was sometimes hard to get ahold of someone at times.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My vehicle looks great! Impressed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Would be nice if they would arrange the rental car for me