Mullins Auto Body

4.9 (1,522reviews)
99%
1419 Partin Drive N.,  Niceville,  FL  32578

In operation 38 years.

Mullins Auto Body is a family owned and operated full-service collision repair shop, that has been serving our community and surrounding areas since 1989. We do our best to provide the highest level of customer service throughout the repair process and return your damaged vehicle to its pre-accident condition. Mullins will work hand in hand with the insurance companies to fight on your behalf as the customer, to ensure that your repairs are covered to the full extent and are made properly to OEM standards. Using our exceptional skill and auto repair knowledge in combination with the latest in advanced technology and techniques our goal is to deliver safe and superior repair back to the customer in its original state. Email us at [email protected]. We accept most insurance companies and we also do customer pay repairs. Please stop by at your convenience for an estimate.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri Closed
Sat Closed
* Holiday hours may differ.

Reviews (1,522)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. The shop receives high marks for thorough communication, with regular weekly status updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers noting their vehicles were completed ahead of schedule. Customers also appreciate the complimentary detailing and cleaning of vehicles upon pickup, which many describe as an unexpected bonus. A few customers noted areas for improvement, including more consistent communication during longer repairs, ensuring promised touch-ups are completed, and clearer timelines for repair completion. Overall, the shop is widely regarded as professional, trustworthy, and customer-focused, with many customers expressing loyalty and intent to return.
Select to learn more
"... was in good hands. The team at Mullins was not only highly skilled but also friendly and the pricing was fair and transparent, which is something I truly appreciate. ..." Read more
"... my 375,000 Mercedes G wagon 4x4 squared They are meticulous at their work and their communication is excellent They delivered a final product that made me question ..." Read more
"... vehicles at least four times over the years. They offer consistent quality work, professionalism and superior customer service. They are trustworthy and knowledgable which really ..." Read more
"... day one of meeting them and getting an estimate! High quality work and completed faster than I ever expected. Customer service was Truly Outstanding, friendly ..." Read more
"... progress, provided information on a rental car, and the car looks brand new! Our family loves Mullins Auto Body. If you want high quality everything, you should ..." Read more
"... day one of meeting them and getting an estimate! High quality work and completed faster than I ever expected. Customer service was Truly Outstanding, friendly ..." Read more
"Mullins completed the work and retuned my vehicle earlier than expected."
"Friendly, professional staff. Work was completed days ahead of time. Greatly appreciated the interior cleaning of my vehicle. I would highly ..." Read more
"... impressed with the service and completion of work, they had us back in our vehicle a day early. I would recommend this shop to others" Read more
"Originally was supposed to take around two weeks ended up being seven."
"... control as a part was on back order from Germany the communication from Mullins was amazing! They kept me informed every step of the way. Once the part arrived they ..." Read more
"... number. They called me when they said they would. Never had to wonder what was going on." Read more
"Speedy, clear communication and rapid repair and completion .its a quality operation that respects its customers. ..." Read more
"Customer service is top notch. I haven't dealt with a bodyshop who has been better than Mullins."
"They kept me informed through every step of the repair process from quote to completion. They offer a far superior ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

All everyone

Repair Quality

⭐⭐⭐⭐⭐ 100 STARS IF GOOGLE WOULD LET ME! I honestly don’t know where to begin with Mullins Auto Body Shop. Over the past year, my wife and I unfortunately needed auto body repairs on three separate occasions. Let’s just say it wasn’t our best year when it came to automobiles and drivers paying attention — and, in full disclosure, I was the driver who wasn’t paying enough attention on one of those occasions! 😂 But every single time, Mullins Auto Body went above and beyond the call of duty. There are plenty of businesses that can repair a vehicle. What separates Mullins is how they treat their customers, the pride they take in their work, their attention to detail, their integrity, and the confidence you have when you hand them your keys. They don’t just fix vehicles - they take care of people. That kind of service is becoming incredibly difficult to find. I have now moved out of state, approximately seven hours away, and I can say this without hesitation: if I ever need significant body work on one of our vehicles again, I will seriously consider driving seven hours to have Mullins do it. That’s how much I trust them. Think about that for a minute. There are probably hundreds of body shops between my new home and Mullins, and I would rather drive seven hours back to people I KNOW will do the job right than take a chance somewhere else. Trust is earned, and Mullins has earned mine three times over. When you find a business that combines exceptional workmanship with exceptional customer service and people who genuinely care about doing things the right way, you don’t forget them. I don’t give recommendations like this lightly. Mullins Auto Body Shop has my absolute highest recommendation. Five stars aren’t enough. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 100 STARS. THE BEST OF THE BEST. Thank you to everyone at Mullins for taking such incredible care of my wife, me, and our vehicles over the past year. You turned three very frustrating situations into three experiences that reminded me what outstanding customer service is supposed to look like. You have a customer for life - even if that customer now lives seven hours away! If you need an auto body shop and want people you can trust, look no further. Mullins is the one.

Customer Service

⭐⭐⭐⭐⭐ 100 STARS IF GOOGLE WOULD LET ME! I honestly don’t know where to begin with Mullins Auto Body Shop. Over the past year, my wife and I unfortunately needed auto body repairs on three separate occasions. Let’s just say it wasn’t our best year when it came to automobiles and drivers paying attention — and, in full disclosure, I was the driver who wasn’t paying enough attention on one of those occasions! 😂 But every single time, Mullins Auto Body went above and beyond the call of duty. There are plenty of businesses that can repair a vehicle. What separates Mullins is how they treat their customers, the pride they take in their work, their attention to detail, their integrity, and the confidence you have when you hand them your keys. They don’t just fix vehicles - they take care of people. That kind of service is becoming incredibly difficult to find. I have now moved out of state, approximately seven hours away, and I can say this without hesitation: if I ever need significant body work on one of our vehicles again, I will seriously consider driving seven hours to have Mullins do it. That’s how much I trust them. Think about that for a minute. There are probably hundreds of body shops between my new home and Mullins, and I would rather drive seven hours back to people I KNOW will do the job right than take a chance somewhere else. Trust is earned, and Mullins has earned mine three times over. When you find a business that combines exceptional workmanship with exceptional customer service and people who genuinely care about doing things the right way, you don’t forget them. I don’t give recommendations like this lightly. Mullins Auto Body Shop has my absolute highest recommendation. Five stars aren’t enough. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 100 STARS. THE BEST OF THE BEST. Thank you to everyone at Mullins for taking such incredible care of my wife, me, and our vehicles over the past year. You turned three very frustrating situations into three experiences that reminded me what outstanding customer service is supposed to look like. You have a customer for life - even if that customer now lives seven hours away! If you need an auto body shop and want people you can trust, look no further. Mullins is the one.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I would like to say thank you for the extra mile on pickup day and am happy with the total experience

Customer Service

Returned Clean

Likely to Recommend

Would highly recommend to everyone. They are great to deal with.

Repair Quality

They were so good to work with.everyone was very friendly and knowledgeable. Car was done sooner than expected and job very well done. Would highly recommend.

Customer Service

Highly recommend

Returned Clean

Likely to Recommend

Repair Quality

Great to work with and did great work!

Customer Service

Returned Clean

Likely to Recommend

My husband took his trunk in for an estimate after I got my vehicle back

Repair Quality

Quick estimate and repair. Staff is friendly. Prices are reasonable.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It was a great experience and completely hassle free. They did an excellent job on the work and handled all communications with the insurance company.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Just good people that know what they’re doing! Best!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The car looks great

Customer Service

Worked totally on my schedule

Returned Clean

Likely to Recommend

Repair Quality

Our experience with the repair of our car was very favorable.

Customer Service

The service that we received was excellent!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Incredible work as always. No one does better in the area.

Customer Service

Returned Clean

Likely to Recommend

I would ABSOLUTELY recommend Mullins to anyone.

Repair Quality

I really appreciate the way Laura and Karley handled everything related to my claim and repairs of my car. I feel like they definitely went above and beyond what they were supposed to do and I'm extremely thankful for them. Everyone at Mullins Collision Repair can be proud of themselves for how professionally they do their job. I would recommend them to anyone.

Customer Service

Customer service is top notch. I haven't dealt with a bodyshop who has been better than Mullins.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everyone I spoke with from start to finish were very helpful, kind and caring. Everyone seemed to enjoy what they were doing. Thanks for ALL you did! Great Team!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean