Napleton Buick GMC Body Shop
In operation 67 years.
Our fully equipped collision repair and auto body shop in Schaumburg can handle your auto body repair needs. Napleton is family owned and operated out of Schaumburg for 90 years. We work closely with insurance companies to ensure that your vehicle returns to a like-new state quickly. The paint shop works tirelessly to match all colors and trims, yielding a factory-quality finish. From a mild fender bender to a more serious car crash. Allow our trained professionals to complete your automobile restoration to manufacturer-specified standards. We have proudly been serving our Chicagoland area customers for over 30 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
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- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Poor communication
Repair Quality - 4.0/5.0 -
Repaired area looks good, but found a few new marks on other areas of the car.
Customer Service - 2.5/5.0 -
Wayne and Zoe (and other dealership employees I met) were kind and helpful. However, communication was poor. My phone calls most often went to voice mail and sometimes were not returned. When the repair was extended by an extra day because some new damage was found, I received no phone call notifying me. The day my repair was completed, I had to call four times to try to get hold of Wayne to find out if the car was ready. Finally an employee located him just after 5:00. By the time I could get to Schaumburg to pick up my car, body shop and service were both closed. Fortunately, another employee (sales?) was able to get hold of Wayne at home and find out where my paperwork and keys were. An additonal employee needed in the body shop to keep in touch with customers?
Likely to Recommend - 5.0/5.0 -
Overall great job.
Repair Quality - 5.0/5.0 -
Great people and great service. We have been with them over a year now.
Customer Service - 5.0/5.0 -
Great service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair work was done in the time frame I was given at the start of repairs.
Customer Service - 5.0/5.0 -
Courteous and professional staff.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Wonderful
Repair Quality - 5.0/5.0 -
Wonderful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the text updates and Zoey was very friendly & knowledgeable!
Likely to Recommend - 0.5/5.0 -
Due to being misled and sent home without complete repairs i will not return nor recommend. Telling a customer that a service was done that wasn't- means I cant trust your location. Very unfortunate
Repair Quality - 2.0/5.0 -
The repair work itself looks good. However, your sensor system upon drop-off of the vehicle said it needed an alignment. At pick-up I asked if the alignment was completed and was given a run around with no straight answer and in fact was lied to and told *rough pull* on my invoice was the *alignment* charge. Then I drove my car and felt it pulling to the left AND air leaking from a tire. Very disappointing
Customer Service - 0.5/5.0 -
See precious comment for context. I asked Wayne- was the alignment completed. He didn't give me a straight answer. And didn't address the issue. I ended up having to go to my dealer to be told the truth. That YES it did need an alignment and one wasn't done.
Returned Clean
My Experience - 5.0/5.0 -
My car looks brand new! I’m very happy with the work that was done. We had pretty extensive hail damage and you can’t even tell it was ever there. Thank you for doing an amazing job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
No comments
Repair Quality - 4.0/5.0 -
Overall experience was good
Customer Service - 4.0/5.0 -
Nothing to complain
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
We had to come and pick up estimate because of server issue at your end. Rest all was good
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 4.5/5.0 -
Good work
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
It was great. All I had to do was dropthe car off and pick it up when the work was completed...no hassles or headaches
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
They did good job lining up the new parts just did not paint it the right color and pearl mix even the 2nd time paint was not correct.
Repair Quality - 0.5/5.0 -
The "pearl" was not mixed with the paint so the repair did not match the rest of the car. They were supposed to call me Tuesday Sept. 17th to reschedule to correct it. Today is sept 18th still have not heard from anyone.
Customer Service - 0.5/5.0 -
2nd painting they still did not put the pearl in the paint, looks the same as first time they painted it. I"m very unhappy with the paint job
Returned Clean
My Experience - 0.0/5.0 -
There were broken parts on my car that were not broken prior to bringing it in for repair. My appointment still is off so I don't think that was done properly. Whoever buffed the car didn't buffet right and took some paint off. So overall I was not satisfied with my repair experience. And also I get getting told different dates of when my car was going to be done. First I get told it will be done in 2 weeks then I get totally done by Friday the 13th then it wasn't that I would have told it would be done Monday the 16th and it turned out it wasn't done till Tuesday the 17th and now I'm having issues with my car that wasn't there prior to the repair.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Well I was told it would be 2 weeks and then it was longer. I got told it will be done by 9/13 and it wasn't. Then I was told it will be done by 9/16 and it wasn't. Then after getting my vehicle back I noticed some broken parts on my vehicle. I also so that whomever buffed the vehicle did a poor job and some paint had been removed. So overall I'm not happy with my repair experience.
Customer Service - 1.5/5.0 -
It was very difficult to get a hold of someone and for someone to get back to me after I left a message.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This durvey was already completed last week by Kenneth Miller.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were really kind and they did a really good job fixing my truck