Neil Huffman Collision Center

4.7 (2,146reviews)
92%
5130 Dixie Highway,  Louisville,  KY  40216

Neil Huffman Collision Center is a family owned, multi car line dealership collision center that has been serving the community since 1969. Our goal is to provide a streamlined, hassle free collision repair with complete customer satisfaction. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Jeep
Kia
Nissan
Ram

Reviews (2,146)

Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional service quality, with many highlighting professional and courteous staff who go above and beyond expectations. The repair work receives high marks, with customers noting their vehicles look better than new and appreciating unexpected extras like interior detailing. Communication stands out as a strength, with customers valuing regular text updates and phone calls throughout the repair process. Timeliness is generally positive, with many repairs completed ahead of schedule, though some customers experienced delays longer than initially estimated. The staff's professionalism and willingness to coordinate with insurance companies and handle rental car returns adds significant value to the customer experience.
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"Absolutely best body shop experience Ive ever had. On pickup arrival I noticed my car was fully detailed ..." Read more
"I had exceptional service from start to finish!"
"I would choose an 11 rating as the service, speed, and attention to detail was immaculate! I couldn't ..." Read more
"GREAT SERVICE!!!"
"Extremely satisfied with the service"
"The texting as well as the phone calls were amazing frequent and I was excited that they finished it ..." Read more
"Excellent work, excellent communication with me"
"Very easy experience and good communication throughout the process."
"I appreciated the texts updating work as time passed."
"They also kept me informed of progress and the finished work is excellent. Thank you!!😊"

My Experience

Tell them I said thank you for the excellent job they did

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Repairs look good. The negative is that it took a long time.

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Great customer service

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Great work ,thank you

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My Experience

Very easy experience and good communication throughout the process.

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Extremely satisfied with the service

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The staff was nice, especially the gentleman who helped me. My car was returned sooner than expected as well!

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Color match is extremely important and this match is less than satisfactory

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The color match is horrendous, great experience otherwise.

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My Experience

Great job.

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Already recommending to ppl

Repair Quality

Absolutely perfect amazing work already looking like a brand new car

Customer Service

Absolutely best body shop experience I’ve ever had. On pickup arrival I noticed my car was fully detailed interior and exterior was well as some minor things repaired that I was not expecting to have repaired but it definitely saved me a lot of money. I recommend to everyone who asks, I even kept the lil tag on my key chain.

My Experience

Office staff is super friendly and they made it easy for me

My Experience

It was so quick!! They only took one day and they made the whole process seamless.

My Experience

Amazing service, efficient and great updates. Brian was great and keep me updated. Car looks better than new.

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As noted, I would definitely recommend for service

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Amazing service and timely updates. Brian was great to work with and communicated often on updates.

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Don't think my fog lights are working. So might have to bring back in for you all to check them out

Customer Service

Don't think my fog lights are working. So might have to bring back in for you all to check them out

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My Experience