Nissan 24 Collision

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Everything was done with no problems thank you

Customer Service - 4.5/5.0 -

The time they took to the repair was longer than I expected

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Job well done and on schedule

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

They left front license plate off. I picked up car at 430 on a Friday and by the time I noticed it and they were closed until Monday morning

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 0.5/5.0 -

Did good job 100%

Customer Service - 5.0/5.0 -

100%

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

A couple of things were missed but seamlessly resolved within a day. I rated 9 which is still great. I would have rated 10 if I did not have to interrupt day to manage the issue.

Customer Service - 5.0/5.0 -

Supreme team from Michelle to Kenny.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Michelle was great!

Likely to Recommend - 5.0/5.0 -

I mention Nissan 24 to anyone looking for cars and/or service.

Repair Quality - 5.0/5.0 -

I use Nissan 24 for all and any issues with my 23 Rogue. You are A-1 with service and respect. My car runs beautifully! Thank you, Mr. and Mrs. Brooks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome job. Never disappointed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent quality repair

Customer Service - 5.0/5.0 -

Excellent service! I come here for all my vehicles body work! This time Junior helped me! He was great to work with and updated me as things progressed!

Likely to Recommend - 2.5/5.0 -

The car seems to be repaired well and it looks good. The team were friendly enough, but not responsive or proactive it any way. Nine weeks having my car was way too much and it should have been communicated earlier to me. I also should have gotten a weekly call with updates. There is definitely room for improvement.

Repair Quality - 3.5/5.0 -

The car is running well, but when I first got it back a warning light came on. I needed to take it to the dealer to have them reprogram the tire sensor.

Customer Service - 2.5/5.0 -

I am at odds about how to answer your question about my satisfaction with Nissan 24's service. On the one hand, everyone was nice, especially Michelle Redican, who went out of her way at the end of our transaction to make sure everything was right and that I was satisfied. However, my car was there a total of 9 weeks! As someone who had to rent a car for most of that timeframe, it was way too long. I understand they were waiting for a part to come in for 5 of those weeks, but I feel like no one would give me a straight answer right from the beginning about how long it would take or what the timeframe would be. From the very beginning, I kept being led to believe it would only take a couple of weeks to fix. I guarantee you if I were told that the part would take 5 weeks to arrive, I would have planned my car rental differently. Even after the part arrived, I kept being told that it would be one or two more days every time I called. Again, honesty would have gone farther with me and made me less frustrated about this whole experience. All I wanted was a truthful timeframe about when my car would be ready to pick up. I could have saved myself and the repair team a lot of phone calls and headache if I had just been told initially that would take a while, like 9 weeks. Another issue I had was that I kept having to call the repair team to get a status, even though they ended every call by telling me they would keep me updated on the status of my car. They never called once. I always had to do the calling to find out where things stood. So while I am happy with the work and the overall friendliness of the team, I am definitely not happy about the time it took, the fact that no one gave me an honest answer about how long it would take, or the fact that I had to constantly call to get updates about my car. There is definitely room for improvement.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful job!!!!

Customer Service - 5.0/5.0 -

Very professional and courteous staff!!

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

The communication part of my experience was, to put it lightly, horrible. Never once, was I contacted after dropping my car off. I was never updated when parts were going to be delayed etc. After 2 weeks of ZERO communication, I had to initiate the call just to see what was going on. Was told several times I would be called back and I never was. I again had to initiate the correspondence. Don't tell someone that they will be called back and then not do it. Even if you dont have the answer, communicate that. Communication is key and in my opinion this needs some serious attention. While the actual work done to my car was 100% commendable the communication end caused me much anxiety.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

A+ Hands down, the best customer service experience I've had in a long time! The staff was friendly, attentive, and went above and beyond to make sure I was taken care of. I walked out feeling genuinely valued as a customer. 10 out of 10 — I'll definitely be back and will be recommending this place to everyone I know!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nissan 24/24 collision center was great Especially Michelle made the whole experience great. She is an asset for any organization. Also the rest of the team

Customer Service - 5.0/5.0 -

See my previous comment

Returned Clean