North Star Chevrolet Inc
In operation 29 years.
Why come to The Collision Center at North Star Chevrolet? Not only do we know Chevrolets inside and out, but our staff of ICAR Gold Class and GM Certified collision repair and refinish technicians are well trained and versed in all makes and models. Our goal is to get your vehicle back to pre-accident condition in an efficient and timely fashion while also following the very specific repair guidelines set forth by your vehicle manufacturer. Customer satisfaction is the reason we've made it so far, and it remains our top priority!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 4:30 pm |
| Tue | 8:00 am - 4:30 pm |
| Wed | 8:00 am - 4:30 pm |
| Thu | 8:00 am - 4:30 pm |
| Fri | 8:00 am - 4:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Greg was fantastic to deal with. When having a more rare car it was nice to have someone that appreciates nice cars. The first paint job was sub-par but once the front bumper was repainted it looks fantastic. It only took 46 fast days to complete the repair. (Not the body shops fault)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
Repairs were done very well. However, please explain to me why all of my radio channel selections were changed when the work performed on my car was exterior?
Customer Service - 4.0/5.0 -
I had to call twice for follow up as to progress on my car. I understood that it would probably be completed mid week, but was a little later. No big deal, but a progress call would have been expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks beautiful. Your staff from start to finish was wonderful and helpful.
Customer Service - 5.0/5.0 -
Amazing group of people
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t fix my car correctly and added damage to it
Customer Service - 0.5/5.0 -
I have been lied to
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I filled this survey out a week ago. Please stop sending it to me.
Repair Quality - 0.5/5.0 -
I filled this survey out a week ago. Please stop sending it to me.
Customer Service - 0.5/5.0 -
I filled this survey out a week ago. Please stop sending it to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Fairly minor issues that are more of an annoyance than anything. Overall, exceptional work! The Issues: Some scratches on the driver side mirror cover that I don't remember having before. Also, it appears the repairers attempted to reuse a plastic door alignment cover, but one of the tabs to keep it in the doorjamb had snapped off, so this cover occasionally falls out. The only updates I received on my vehicle while being repaired were only when my insurance company asked you to send me an update. On the intake paperwork, I was assured I would receive updates twice a week (Tues/Thurs).
Customer Service - 2.0/5.0 -
I was told and assured on the intake paperwork that I would receive updates twice a week (Tues/Thurs). The only updates I received were when my insurance company requested you contact me. If you're not going to provide updates, that's fine, but please don't assure me that you will. I understand it was a large job, but that should be more of a reason to provide updates.
Likely to Recommend - 2.5/5.0 -
The repair was satisfactory. Complaints that I have have nothing to do with the repair itself. Desk staff was friendly. When I got my car, there were multiple left over greasy rags on my floor, grease smudges on my heat/air menus and steering wheel. There was also a left over tool in the back seat. I just feel their clean up process is definitely lacking. I also had multiple hand sanitizers in my car that were clearly used. To me, it doesn't matter what it was, it was not theirs to use while they had my vehicle. It makes me wonder if other people have other things used or taken.
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0 -
As long as Joe Gray can be our back up plan.
Repair Quality - 4.0/5.0 -
There was a dab of paint left on the driver's seat, which I scraped off with my fingernail. I was asked to wait til noon time to pick up our Blazer so that it could be properly cleaned inside and out. The floor mats were never washed and very dirty.
Customer Service - 1.5/5.0 -
The vehicle was dropped off January 12, 2021 for a possible 3 day repair. After a phone call to Joe Gray (on his day off), I picked up our Blazer on Friday, January 29, 2021.Prompting this was a phone call from Enterprise informing me they did not have approval from Erie Insurance and would place those added days from Jan. 14 on our Master Card. Additionally, I spoke to Tara on Friday, Jan. 15, 2021 to be informed our vehicle would be finished On the upcoming Monday, Jan 18th. I called her again on Friday Jan. 22, 2021 to be told our Blazer would be done later that day or by Monday morning the 25th. Apparently wrong and or defective parts were shipped. No one from the Body Shop communicated there was a delay on repairs due to the parts. I don't blame Tara, I believe she told us what she knew. We have purchased many cars from North Star, have had ALL our service and ALL our body work performed there. We have NEVER had any issues previously. EVERYONE has always be very courteous, helpful and always kept us informed. That was the first we had to contact Joe Gray. What is sad, this was all about LACK OF GOOD COMMUNICATION on the body shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excelent
Customer Service - 5.0/5.0 -
Good