Northside Lexus
7 years at this location.
With the advancements in vehicle technology today. Why would you trust anyone who doesn't specialize in your vehicle to repair it. Only Northside Lexus Collision Center has the tools and technician training that can repair your Lexus correctly. Northside Lexus has been awarded the 2020 Lexus Certified Collision Center of the Year. The only Lexus collision center in the country to win this prestigious award 5 times.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Benny is the best!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
I wanted to share some feedback regarding my recent experience with the repair shop and its associated rental providers. When I arrived at the Enterprise location after visiting the Lexus dealership, I was told that since I didn’t have a rental reserved, the only vehicle available was a 14-passenger van. I explained that I had come directly from the dealership but decided to decline the van, as it didn’t suit my needs. I then asked for a ride back to the dealership but was informed the next shuttle wouldn’t be available for about an hour, whenever they made another run to Lexus. Since waiting wasn’t a practical option, I chose to walk to the Hertz location and rent a vehicle there instead. Overall, this was an unpleasant experience and not something I would have expected to be associated with the Lexus brand. I believe that the repair shop’s personnel and their relationships with preferred rental providers are an important aspect of the customer experience. I hope this feedback can help improve future interactions and ensure a smoother process for others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
10 for vehicles, 10 for service under insurance claims
Repair Quality - 5.0/5.0 -
Always professional
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
We, individually and company owned many Lexus vehicles, prior to the incident I was in the process of purchasing an NX350 luxury model. I forgot the name of the sale person. The experience with the collision center has change my appetite for the purchasing through your division.
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Northside Lexus anytime and any day to any one I know. Best service ever!
Repair Quality - 5.0/5.0 -
Service was excellent! Everything is on time, people are courteous and friendly, both collision and mechanical departments. Benny was very knowledgeable and everything he mentioned to us was carried out. Girls behind the counter were very friendly, polite and professional! I’m very satisfied with everything over all. Thank you! My car looks beautiful as before.
Customer Service - 5.0/5.0 -
Benny was very knowledgeable and courteous, he gave us service better than expected! Sylvia was very helpful, friendly, delivered great service!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Repair was good, took care of my unplugged taillight to my satisfaction.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repairs are never fun, but my experience at Northside Lexus was outstanding. Larenza Broomfield made everything smooth and stress free - from drop-off to picking up my car looking like new. Excellent service all around. Thank you!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
You guys were awesome
Repair Quality - 5.0/5.0 -
The best customer service we have ever had that this dealership! The BEST ever!
Customer Service - 5.0/5.0 -
Best ever
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The job was completed before the estimated date and the car looks good
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Keeping the rating at 10, but I felt slighted when I picked up my car. No receptionist in front, all other workers in their area with a glass which they can see through. No acknowledgement of my presence. More than 10 minute wait, I had to dial my service person to tell him I was standing there. The person closes to the window and door saw me but never bothered to open the door to address me.