Northtown Collision

4.9 (259reviews)
100%
4394 N Eastman Rd,  Midland,  MI  48642

In operation 37 years.

Northtown Collision is a Direct Repair Provider for several major insurance companies. We meet insurance requirements to provide the highest quality repair work, professional service, and customer satisfaction. We specialize in frame and unibody repair on all domestic and foreign vehicles. Our trained technicians are ICAR and State Certified. We hold a large reputation on manufacture certifications. We are certified in 8 lines of manufactures. This gives us the advanced training to repair your vehicle correctly. Limited lifetime warranties on all work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM Basic
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru

Reviews (259)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with customers appreciating regular photo updates and progress notifications throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are recurring themes. A few customers noted areas for improvement directly, including more proactive communication during delays, thorough interior detailing, and more frequent updates during longer repair periods.
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"I can't say enough about the fantastic service and experience!"
"... excellent from the beginning and all the way to the end. Superior customer service and craftsmanships.." Read more
"Excellent service. Exceeded expectations. Professional and great communication. Would absolutely recommend."
"Exceptional repair experience! Absolutely appreciate the great work done to my vehicle, the consistent communication, as well as the extremely ..." Read more
"Everything looks like brand new."
"The repair looks good, it was completed almost a week before promised. I did have to wait a few months to get my vehicle ..." Read more
"... and even sent pictures of the activity. It was even done a few days earlier than promised! Work was perfect." Read more
"They got it done earlier than promised which I appreciated."
"Ready a little early and they brought it to me, which really helped."
"It took a long time I felt to get the appt. But once I got in, it went per schedule. They are a very busy collision's shop."
"The Northtown team kept us apprised of the progress on our vehicle and even sent pictures of the activity. It was even ..." Read more
"Text message with pictures roughly every other day, which I thought was outstanding"
"I received regular updates of progress, complete with photos."
"Loved the email updates with pictures and progress"
"I appreciate the communication of the staff: transparency and professionalism Obv was nervous about the repair process and it was very reassuring"

My Experience

Quick, efficient, friendly, so happy to have my car back looking like new!! Thank you ๐Ÿ˜Š

Likely to Recommend

Highly recommend!!

Repair Quality

Fantastic service!!!

Customer Service

So friendly!!

Returned Clean

Likely to Recommend

For insurance repairs, they work well with the insurance company. It does take a little longer.

Repair Quality

Took a long time.

Customer Service

Everyone was very helpful and friendly.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Absolutely

Repair Quality

Everything about this place is top notch

Customer Service

George was excellent. I haven't needed to consult a place for collocation repair since 1976. He was kind and walked me through the whole process.

Returned Clean

My Experience

George was great to work with and the technicians did a great job on the repair. Will recommend. Andy K

Likely to Recommend

Repair Quality

Excellent service. George was very helpful with the project. Will recommend.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

George and the team at Northtown Collision are absolutely fantastic! Canโ€™t say enough good things about this business. Kept me updated throughout the whole process and very good people. Thank you!! 10/10

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job, very fast.

Customer Service

Great

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Kept me up to date on fixing the vehicle. Showed pictures of progress you were making. Very impressed. Great job.

Likely to Recommend

Anytime, always

Repair Quality

Always kept me informed of the work being done.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job. Very pleased

Customer Service

George and Ann were very helpful

Returned Clean

My Experience

Went the extra mile to do a great job and serve the customer well.

Likely to Recommend

My family member recommended it to me and she was right.

Repair Quality

Excellent in planning, communication and execution. Took care of EVERYTHING!

Customer Service

Gerorge is a total pro.

Returned Clean

My Experience

Staff was great! Work looked fabulous. They kept me updated every day on progress of my truck. Will recommend. Thank you

Likely to Recommend

Repair Quality

Wonderful through whole process!!!! Thank you all.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good and love the staff all so nice and easy to work with.

Customer Service

Awesome like I said very friendly and helpful.

Returned Clean

My Experience

Excellent communication and a job well done. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Perfection

Returned Clean

My Experience

Exceptional repair experience! Absolutely appreciate the great work done to my vehicle, the consistent communication, as well as the extremely helpful, and kind staff! Thankyou so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Recommend them to everyone

Repair Quality

Looks like new. Great work. I recommend northtown to everyone

Customer Service

Returned Clean

My Experience

Dear Team at Northtown Collision, I am writing to express my sincere gratitude for the work you did on my truck. After owning my brand new truck for only five days, I was devastated to hit a deer, but I could not have asked for a better company to handle the repairs. The repairs were completed exactly within the timeframe promised, and I truly appreciated the exceptional communication from your team throughout the entire process. Thank you again for the wonderful service. Best regards, Erica Witte

Likely to Recommend

Repair Quality

I would like to express my sincere satisfaction with the repair service recently performed on my vehicle following a collision with a deer. It was a pleasure working with the Northtown team, and I am very impressed with the quality of the work. In particular, I want to recognize George for his exceptional communication. I truly appreciated him keeping us informed with regular updates throughout the entire process. Based on this experience, I will certainly be recommending your services to others.

Customer Service

Returned Clean