Northtown Collision

4.9 (257reviews)
100%
4394 N Eastman Rd,  Midland,  MI  48642

In operation 37 years.

Northtown Collision is a Direct Repair Provider for several major insurance companies. We meet insurance requirements to provide the highest quality repair work, professional service, and customer satisfaction. We specialize in frame and unibody repair on all domestic and foreign vehicles. Our trained technicians are ICAR and State Certified. We hold a large reputation on manufacture certifications. We are certified in 8 lines of manufactures. This gives us the advanced training to repair your vehicle correctly. Limited lifetime warranties on all work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Subaru

Reviews (257)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and thorough repair work that makes vehicles look like new. Communication stands out as a major strength, with customers appreciating regular updates, progress photos, and transparent explanations throughout the repair process. The friendly, patient, and accommodating staff creates a positive experience that exceeds expectations. Timeliness receives mixed feedback - while many repairs are completed on schedule or even early, some customers experienced longer wait times for initial appointments. The shop's attention to detail, including vehicle cleaning and going above and beyond expectations, generates strong customer loyalty and recommendations.
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"They were very professional, kind, and patient when it came to getting the job done right. Made ..." Read more
"... excellent from the beginning and all the way to the end. Superior customer service and craftsmanships.." Read more
"Very good and love the staff all so nice and easy to work with."
"Excellent service. Exceeded expectations. Professional and great communication. Would absolutely recommend."
"They are great. Super friendly, on top of stuff and very accommodating."
"Like how they keep me updated on every step they did"
"GREAT PROCESS OF KEEPING UPDATED!!!!"
"Every time there was something done to my car, i would get a photo update."
"Text message with pictures roughly every other day, which I thought was outstanding"
"Real time pics every day of the progress."

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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Absolutely

Repair Quality

Everything about this place is top notch

Customer Service

George was excellent. I haven't needed to consult a place for collocation repair since 1976. He was kind and walked me through the whole process.

Returned Clean

My Experience

George was great to work with and the technicians did a great job on the repair. Will recommend. Andy K

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Repair Quality

Excellent service. George was very helpful with the project. Will recommend.

Customer Service

Returned Clean

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Repair Quality

George and the team at Northtown Collision are absolutely fantastic! Can’t say enough good things about this business. Kept me updated throughout the whole process and very good people. Thank you!! 10/10

Customer Service

Returned Clean

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Repair Quality

Great job, very fast.

Customer Service

Great

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Repair Quality

Customer Service

Returned Clean

My Experience

Kept me up to date on fixing the vehicle. Showed pictures of progress you were making. Very impressed. Great job.

Likely to Recommend

Anytime, always

Repair Quality

Always kept me informed of the work being done.

Customer Service

Returned Clean

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Repair Quality

Great job. Very pleased

Customer Service

George and Ann were very helpful

Returned Clean

My Experience

Went the extra mile to do a great job and serve the customer well.

Likely to Recommend

My family member recommended it to me and she was right.

Repair Quality

Excellent in planning, communication and execution. Took care of EVERYTHING!

Customer Service

Gerorge is a total pro.

Returned Clean

My Experience

Staff was great! Work looked fabulous. They kept me updated every day on progress of my truck. Will recommend. Thank you

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Repair Quality

Wonderful through whole process!!!! Thank you all.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Very good and love the staff all so nice and easy to work with.

Customer Service

Awesome like I said very friendly and helpful.

Returned Clean

My Experience

Excellent communication and a job well done. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Perfection

Returned Clean

My Experience

Exceptional repair experience! Absolutely appreciate the great work done to my vehicle, the consistent communication, as well as the extremely helpful, and kind staff! Thankyou so much!

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Customer Service

Returned Clean

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Recommend them to everyone

Repair Quality

Looks like new. Great work. I recommend northtown to everyone

Customer Service

Returned Clean

My Experience

Dear Team at Northtown Collision, I am writing to express my sincere gratitude for the work you did on my truck. After owning my brand new truck for only five days, I was devastated to hit a deer, but I could not have asked for a better company to handle the repairs. The repairs were completed exactly within the timeframe promised, and I truly appreciated the exceptional communication from your team throughout the entire process. Thank you again for the wonderful service. Best regards, Erica Witte

Likely to Recommend

Repair Quality

I would like to express my sincere satisfaction with the repair service recently performed on my vehicle following a collision with a deer. It was a pleasure working with the Northtown team, and I am very impressed with the quality of the work. In particular, I want to recognize George for his exceptional communication. I truly appreciated him keeping us informed with regular updates throughout the entire process. Based on this experience, I will certainly be recommending your services to others.

Customer Service

Returned Clean

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Repair Quality

After replacing the washer solvent bottle, they only put enough fluid into test it. They didn’t fill it but they charged insurance company $10 for $10. It should’ve been full.

Customer Service

Returned Clean

My Experience

They were very professional, kind, and patient when it came to getting the job done right. Made the process so easy for my wife and didn't take forever like most shops would have. If we ever need body work done again, we will for sure be taking it there.

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Repair Quality

Customer Service

Returned Clean