Northwest Auto Body

4.8 (800reviews)
95%
3699 Fruitvale Blvd.,  Yakima,  WA  98902

Complete collision repair on cars, trucks, RV, boats, and heavy trucks.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (800)

Likely to Recommend

Repair Quality

We’ve used NorthWest Autobody for years and always have had excellent results. They are honest, timely and professional. They always price quality work!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Quick turnaround

Customer Service

Returned Clean

Likely to Recommend

As stated before I would go to Northwest again and I would refer anyone else to them

Repair Quality

Haven't ever taken one of my vehicles to a body shop but after my experience with Northwest I will always refer to them. By far, an excellent process from beginning to end bar none.Amanda,Craig and Shawn were great and I thank all of the people for a job well done.

Customer Service

Customer service was great.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Over the last 6/years we have had 4 times where we took our vehicle for repairs. Each time their quality of service was EXCELLENT!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I was pleased

Repair Quality

Fast, friendly and fare.

Customer Service

Front desk friendly

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great job!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great, speedy service. I’ve taken two of my vehicles there and loved the repairs. Awesome place and I will always take my vehicles there.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Went the extra mile to match the color perfectly

Customer Service

Great work with professional customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I can highly recommend this shop with confidence

Repair Quality

A job well done!!

Customer Service

Everyone was friendly and professional

Returned Clean

Likely to Recommend

Repair Quality

You all did a great job.

Customer Service

Returned Clean

Likely to Recommend

I was very impressed with everything you guys did. It’s nice to see people still know how to pound out a dent. Without replacing the whole fender.

Repair Quality

Very impressed with everything you guys did to the truck. And with the people behind the calendar.

Customer Service

Very good people behind the counter.

Returned Clean

Likely to Recommend

Repair Quality

My vehicle looks great and the work was done well; I just had issues with communications through the office. Each time I spoke to someone different, and wasn’t fully informed about a deposit or scheduling to bring my vehicle in. For example, I had to make a trip into town (an hour of my time & gas) specifically to pay a deposit before they’d order parts (which I was not informed at the time of estimate about,) but when I got there, the lady said I could’ve paid on the phone. Even though the man on the phone said I needed to come in to pay. She was apparently supposed to tell me then when to bring in my vehicle, but that was not communicated. So the day of, they called me asking where it was. When I was able to arrange last minute transportation to get it there; the owner tried to tell me he had communicated with me about the date (but I had literally never met him prior to that.) There seems to be frequent miscommunication between the 4 different people in the office that I spoke with, since it happened with every interaction. I’d recommend the location for good work & pricing; just don’t expect clean and clear communication.

Customer Service

I described the miscommunications in my last description for why I lowered the overall recommendation score. I truly felt gaslit in 2 of the 3 interactions I had after the estimate was completed; with 4 different people. For example, the owner was saying he had communicated the scheduled date to me; yet I had never met him and had no idea he was the owner at that time. He then got a little rude with me, as I was trying to explain my side of the situation, saying “are you going to leave your vehicle here or not?!”

Returned Clean

Likely to Recommend

Repair Quality

Customer Service