Nova Automotive Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful repair for my Acura RDX.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Repeated delays, given less than 30 minute window to pick up my vehicle (received call at 5:35pm Friday to say it was ready closing time was 6pm), arrived and saw 3 warning lights on the dash, two related to lights and the tire pressure warning system. Not ready for me to drive away if there’s still work needing done so still don’t have my car.

Customer Service - 2.5/5.0 -

Personnel were friendly but no-one seemed to know what the dash warning lights meant or why they were showing. Doesn’t instill confidence in the repair / work done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

I am writing to share feedback regarding my recent experience. When we arrived to pick up the car, we saw it had been damaged and were not told it had been. As a result, we had to leave the vehicle and return on another day to pick it up. The car was not fully cleaned and ready for pick up as we expected to be on the first day we came to pick it up. I was also disappointed with how our questions were initially handled. The manager was present nearby but was not willing to address our questions directly at first and instead had the receptionist act as an intermediary. After some time, the manager did get up and speak with us. Additionally, my paperwork contained information related to someone else's vehicle, which raised concerns about the accuracy and handling of customer documents. While the repair work itself appears to have been completed satisfactorily, the overall customer experience fell well below expectations. I wanted to bring these issues to your attention and would appreciate your response regarding how they will be addressed. Thank you for your time.

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I’m disappointed with my recent experience at Nova Automotive Center. I brought my Mazda in for a rear bumper repair, and when I picked it up, I noticed significant scratches on both lower corners of the GPS/navigation screen that were not there when I dropped the vehicle off. I notified the shop, and one of the technicians initially told me that this was “normal for Mazda.” I asked them to review the before-repair photos. They had photos documenting other areas of the vehicle, but unfortunately there were no before photos of the GPS screen. The technician then took pictures of the damage and told me he would speak with his supervisor and call me back. I never received a follow-up. I find the way this was handled very unprofessional.

My Experience - 5.0/5.0 -

Nova Automotive in Sterling VA performed an excellent repair job on my vehicle. The communication and updates regarding the repair status and completion date was very helpful. The repairs were done in a timely manner and my vehicle repair was completed when promised. I also appreciate that a rental car was ready for me when I dropped off my vehicle for the repair and I was able to leave the rental at the facility when I picked up my car- what an awesome and stress free service. The young lady at check-in/check-out wasn't the most personable. You could barely hear her and her demeanor was completely disengaging. Nonetheless, she handled the transaction with no issues. I highly recommend Nova Automotive in Sterling, VA due to their expert repair work and attention to detail.

Likely to Recommend - 3.5/5.0 -

I did not feel comfortable leaving my vehicle at this location.

Repair Quality - 4.0/5.0 -

simple repair. Paint looks good.

Customer Service - 3.5/5.0 -

Hard to reach anyone using the phone system. Mailboxes are full and some extensions do not work.

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0 -

Painted and repaired and Extra! Thank you.

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I am 100% pleased with the service

Repair Quality - 5.0/5.0 -

The experience was great. I was updated on the status daily which I loved. The car was ready in the timeframe initially estimated and the car looks great.

Customer Service - 5.0/5.0 -

Everything was fantastic.

My Experience - 5.0/5.0 -

Work done looks great. Work was exactly on schedule. Staff was friendly and helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

They fixed the issue i came For but created another issue where the passenger rear door doesn’t open from the inside

Customer Service - 2.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 0.5/5.0 -

The front radiator cover was either removed for the work or stolen when the vehicle was at the shop. When I called, I was told they didn’t touch it. I cannot recommend a shop I cannot trust.

Repair Quality - 0.5/5.0 -

Car came back with dust particles painted over and a missing part that must have been removed while the car was there for service.

Customer Service - 0.5/5.0 -

Car came back with dust particles painted over and a missing part that must have been removed while the car was there for service. When I called, I was told they didn’t touch that part. I know for a fact the part was there before.

My Experience - 0.0/5.0 -

i cannot overstate how terrible this shop is and my experience has been via gieco. why am i receiving this when the work isn't even done yet? i picked my truck up incomplete yesterday bc i ran out of rental time (your fault) and you still messaged me today that it's done and to pick it up ... there is SERIOUS issues occurring at this shop in almost all aspects. yesterday i asked your service manager to contact me when parts come in. he has not done that as of today and i'm hearing via geico it might be in. i will be leaving this geico policy and discouraging anyone i know from using anything related to these organizations. it's unethical what is going on here and there zero accountability from the people who work there to own their mistakes and communicate to even try to correct an issue.

My Experience - 5.0/5.0 -

Thank you so much for the great job for the second time. We would recommend you to anyone that might need a repair. I hope this is the last time people keep trying to break in to my car. Thanks Cheryl

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

we are very satisfied with the work you have done on our Kia Sol Thanks again Cheryl

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

The initial damage was fixed but the car had more code lights on than when I dropped it off

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Actually I expected to pickup 7/15/2026. Your text today surprise me and makes me smile. Also thanks for Herz rental car which is running so smoothly

Likely to Recommend - 5.0/5.0 -

Yes of course

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean